Superchat is a social customer service software that helps businesses manage customer communication across various channels like WhatsApp, web chat, and social media. It offers a unified inbox, automation features like chatbots, and integrations with other business tools. Superchat focuses on providing a comprehensive messaging solution for businesses to improve customer experience, streamline workflows, and manage their customer interactions efficiently.
We find that Superchat is ideal for businesses seeking to boost customer communication across various channels. User feedback highlights its user-friendliness and effective automation for streamlining workflows. Superchat particularly shines for those focused on leveraging WhatsApp for enhanced customer interaction. It is a comprehensive solution for any business size in e-commerce, retail, and marketing.
Perfect for businesses of any size looking to unify customer communication and streamline workflows.
Great for e-commerce, retail, and marketing, helping improve customer interaction and manage communications efficiently.
Superchat features
Supported
Universal Inbox: Superchat offers a Universal Inbox to manage all customer communication channels in one place, including WhatsApp, Instagram, Facebook, and more.
Supported
Team Chat: Superchat provides a Team Chat feature for internal team communication and collaboration, including internal notes and @mentions.
Supported
AI Chatbot: Superchat offers an AI Chatbot that can be used for instant lead qualification and 24/7 AI-powered automatic follow-ups.
Supported
Newsletter Automation: Superchat allows users to send and automate newsletters to build customer relationships.
Supported
WhatsApp Business Integration: Superchat offers WhatsApp Business integration, allowing businesses to communicate with customers via WhatsApp.
Supported
Review Management: Superchat provides tools to manage and automate reviews, helping businesses improve their online reputation.
Supported
Built-in CRM: Superchat includes a built-in CRM to help businesses build and maintain customer relationships.
Supported
Analytics & Reporting: Superchat provides analytics to track key metrics and improve communication strategies.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Value and Pricing Transparency
Neutral
-0.29
Customer Service
Strongly positive
+0.82
Ease of Use
Strongly positive
+0.92
Reliability and Performance
Rather positive
+0.69
Ease of Implementation
Rather positive
+0.57
Scalability
Strongly positive
+0.86
Superchat reviews
We've summarised 314
Superchat reviews (Superchat TrustPilot reviews, Superchat Capterra reviews and Superchat G2 reviews) and
summarised the main points below.
Pros of Superchat
User-friendly interface and easy setup.
Excellent and responsive customer support.
Unified inbox for managing communication across multiple channels.
Effective automation features for streamlining workflows and marketing.
WhatsApp integration for enhanced customer interaction.
Cons of Superchat
Limited customization options for automations.
High pricing, especially for smaller packages with limited automations.
Occasional bugs and freezing issues with the mobile app.
24-hour response window can be restrictive.
Setup process for WhatsApp Business API can be complex.
Superchat pricing
The commentary is based on 39 reviews from Superchat Capterra reviews and Superchat G2 reviews.
We find that Superchat's pricing is a common concern, especially for smaller businesses. While some users find the cost high relative to features or competitors, others consider the price fair, particularly given the platform's functionality and WhatsApp integration. Some users would appreciate more transparency in pricing.
Includes 1 integrated number, 1 staff access, 30 active contacts, a bundled inbox, WhatsApp newsletters, automations, an AI chatbot, integrations, and personal onboarding.
Basic
€ 89
Includes 1 integrated number, 3 staff accesses, unlimited contacts, all features from the Free plan, personal onboarding, evaluation management, an AI chatbot, and integrations.
Professional
€ 149
Includes 3 integrated numbers, 10 staff accesses, unlimited contacts, all features from the Basic plan, an AI chatbot, personalized web chat, optional integrations, and optional analytics.
Advanced
€ 299
Includes 5 integrated numbers, 25 staff accesses, unlimited contacts, all features from the Professional plan, included integrations, premium chat support, and employee training.
Enterprise
Custom
Includes all features from the Advanced plan, a dedicated rollout plan & support, technical premium support, API integration support, and prioritized product suggestions.
Superchat alternatives
respond.io
Centralize, automate, and analyze business messaging across channels.
Superchat is a social customer service software that streamlines customer interactions across various channels like WhatsApp and social media. We find its unified inbox and automation features, including chatbots, especially helpful for businesses seeking improved customer experience and workflow efficiency.
What is Superchat and what does Superchat do?
Superchat is a social customer service software that streamlines customer interactions across various channels like WhatsApp and social media. We find its unified inbox and automation features, including chatbots, especially helpful for businesses seeking improved customer experience and workflow efficiency.
How does Superchat integrate with other tools?
Superchat integrates with various business tools, offering a unified inbox for channels like WhatsApp, Instagram, Facebook, and more. It also includes a built-in CRM to manage customer relationships effectively. We find this level of integration streamlines workflows and improves overall customer experience.
How does Superchat integrate with other tools?
Superchat integrates with various business tools, offering a unified inbox for channels like WhatsApp, Instagram, Facebook, and more. It also includes a built-in CRM to manage customer relationships effectively. We find this level of integration streamlines workflows and improves overall customer experience.
What the main competitors of Superchat?
We find that Superchat's main competitors are Verint Messaging, SleekFlow, ControlHippo, Glassix, Rasayel, and Userlike. They offer similar features like unified inboxes and messaging automation.
What the main competitors of Superchat?
We find that Superchat's main competitors are Verint Messaging, SleekFlow, ControlHippo, Glassix, Rasayel, and Userlike. They offer similar features like unified inboxes and messaging automation.
Is Superchat legit?
We find Superchat to be a legitimate platform. It receives positive reviews for its ease of use, unified inbox, and helpful customer support. However, some users mention limited customization and higher pricing for certain packages.
Is Superchat legit?
We find Superchat to be a legitimate platform. It receives positive reviews for its ease of use, unified inbox, and helpful customer support. However, some users mention limited customization and higher pricing for certain packages.
How much does Superchat cost?
Superchat's pricing starts with a free plan. Paid plans are Basic (€89/month), Professional (€149/month), Advanced (€299/month), and Enterprise (custom pricing). They also offer add-ons like extra staff access and premium training.
How much does Superchat cost?
Superchat's pricing starts with a free plan. Paid plans are Basic (€89/month), Professional (€149/month), Advanced (€299/month), and Enterprise (custom pricing). They also offer add-ons like extra staff access and premium training.
Is Superchat customer service good?
We find that Superchat's customer service is generally praised in reviews. Users highlight the helpfulness and responsiveness of the support team, making the onboarding and troubleshooting processes smoother. While some experienced initial setup challenges, the support team's quick responses and effective solutions led to positive overall experiences.
Is Superchat customer service good?
We find that Superchat's customer service is generally praised in reviews. Users highlight the helpfulness and responsiveness of the support team, making the onboarding and troubleshooting processes smoother. While some experienced initial setup challenges, the support team's quick responses and effective solutions led to positive overall experiences.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.
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