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Superchat

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Last updated on

Company health

Employee growth
22% increase in the last year

Ratings

G2
4.8/5
(96)
Capterra
4.8/5
(216)

Superchat description

Superchat is a social customer service software that helps businesses manage customer communication across various channels like WhatsApp, web chat, and social media. It offers a unified inbox, automation features like chatbots, and integrations with other business tools. Superchat focuses on providing a comprehensive messaging solution for businesses to improve customer experience, streamline workflows, and manage their customer interactions efficiently.


Who is using Superchat?


Who is Superchat best for

We find that Superchat is ideal for businesses seeking to boost customer communication across various channels. User feedback highlights its user-friendliness and effective automation for streamlining workflows. Superchat particularly shines for those focused on leveraging WhatsApp for enhanced customer interaction. It is a comprehensive solution for any business size in e-commerce, retail, and marketing.

  • Perfect for businesses of any size looking to unify customer communication and streamline workflows.

  • Great for e-commerce, retail, and marketing, helping improve customer interaction and manage communications efficiently.


Superchat features

Supported

Universal Inbox: Superchat offers a Universal Inbox to manage all customer communication channels in one place, including WhatsApp, Instagram, Facebook, and more.

Supported

Team Chat: Superchat provides a Team Chat feature for internal team communication and collaboration, including internal notes and @mentions.

Supported

AI Chatbot: Superchat offers an AI Chatbot that can be used for instant lead qualification and 24/7 AI-powered automatic follow-ups.

Supported

Newsletter Automation: Superchat allows users to send and automate newsletters to build customer relationships.

Supported

WhatsApp Business Integration: Superchat offers WhatsApp Business integration, allowing businesses to communicate with customers via WhatsApp.

Supported

Review Management: Superchat provides tools to manage and automate reviews, helping businesses improve their online reputation.

Supported

Built-in CRM: Superchat includes a built-in CRM to help businesses build and maintain customer relationships.

Supported

Analytics & Reporting: Superchat provides analytics to track key metrics and improve communication strategies.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Neutral
-0.29

Customer Service

Strongly positive
+0.82

Ease of Use

Strongly positive
+0.92

Reliability and Performance

Rather positive
+0.69

Ease of Implementation

Rather positive
+0.57

Scalability

Strongly positive
+0.86

Superchat reviews

We've summarised 314 Superchat reviews (Superchat TrustPilot reviews, Superchat Capterra reviews and Superchat G2 reviews) and summarised the main points below.

Pros of Superchat
  • User-friendly interface and easy setup.
  • Excellent and responsive customer support.
  • Unified inbox for managing communication across multiple channels.
  • Effective automation features for streamlining workflows and marketing.
  • WhatsApp integration for enhanced customer interaction.
Cons of Superchat
  • Limited customization options for automations.
  • High pricing, especially for smaller packages with limited automations.
  • Occasional bugs and freezing issues with the mobile app.
  • 24-hour response window can be restrictive.
  • Setup process for WhatsApp Business API can be complex.

Superchat pricing

The commentary is based on 39 reviews from Superchat Capterra reviews and Superchat G2 reviews.

We find that Superchat's pricing is a common concern, especially for smaller businesses. While some users find the cost high relative to features or competitors, others consider the price fair, particularly given the platform's functionality and WhatsApp integration. Some users would appreciate more transparency in pricing.

Users sentiment

Neutral
-0.29

See the Superchat pricing page.

  • Superchat has a free plan.

  • Superchat has a free trial.

Free
€ 0

Includes 1 integrated number, 1 staff access, 30 active contacts, a bundled inbox, WhatsApp newsletters, automations, an AI chatbot, integrations, and personal onboarding.

Basic
€ 89

Includes 1 integrated number, 3 staff accesses, unlimited contacts, all features from the Free plan, personal onboarding, evaluation management, an AI chatbot, and integrations.

Professional
€ 149

Includes 3 integrated numbers, 10 staff accesses, unlimited contacts, all features from the Basic plan, an AI chatbot, personalized web chat, optional integrations, and optional analytics.

Advanced
€ 299

Includes 5 integrated numbers, 25 staff accesses, unlimited contacts, all features from the Professional plan, included integrations, premium chat support, and employee training.

Enterprise
Custom

Includes all features from the Advanced plan, a dedicated rollout plan & support, technical premium support, API integration support, and prioritized product suggestions.


Superchat alternatives

  • Logo of respond.io
    respond.io
    Centralize, automate, and analyze business messaging across channels.
    Read more
  • Logo of Rasayel
    Rasayel
    Centralized messaging for sales teams, boosting efficiency and deals.
    Read more
  • Logo of Userlike
    Userlike
    Live chat and messaging, connecting you and your customers.
    Read more
  • Logo of SleekFlow
    SleekFlow
    Unified messaging platform to manage chats and automate sales.
    Read more
  • Logo of Shopify Inbox
    Shopify Inbox
    Centralizes customer chats, boosting sales with instant answers and insights.
    Read more
  • Logo of WATI
    WATI
    Effortless WhatsApp business tools for sales and support.
    Read more

Superchat FAQ

  • What is Superchat and what does Superchat do?

    Superchat is a social customer service software that streamlines customer interactions across various channels like WhatsApp and social media. We find its unified inbox and automation features, including chatbots, especially helpful for businesses seeking improved customer experience and workflow efficiency.

  • How does Superchat integrate with other tools?

    Superchat integrates with various business tools, offering a unified inbox for channels like WhatsApp, Instagram, Facebook, and more. It also includes a built-in CRM to manage customer relationships effectively. We find this level of integration streamlines workflows and improves overall customer experience.

  • What the main competitors of Superchat?

    We find that Superchat's main competitors are Verint Messaging, SleekFlow, ControlHippo, Glassix, Rasayel, and Userlike. They offer similar features like unified inboxes and messaging automation.

  • Is Superchat legit?

    We find Superchat to be a legitimate platform. It receives positive reviews for its ease of use, unified inbox, and helpful customer support. However, some users mention limited customization and higher pricing for certain packages.

  • How much does Superchat cost?

    Superchat's pricing starts with a free plan. Paid plans are Basic (€89/month), Professional (€149/month), Advanced (€299/month), and Enterprise (custom pricing). They also offer add-ons like extra staff access and premium training.

  • Is Superchat customer service good?

    We find that Superchat's customer service is generally praised in reviews. Users highlight the helpfulness and responsiveness of the support team, making the onboarding and troubleshooting processes smoother. While some experienced initial setup challenges, the support team's quick responses and effective solutions led to positive overall experiences.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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