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Sugar Sell description
Sugar Sell is a CRM platform designed to help mid-sized and large businesses, particularly in manufacturing, manage their sales processes more effectively. It offers AI-powered automation to streamline workflows and provide insights for better decision-making. Key features include a 360-degree view of customer data, predictive analytics for sales forecasting, and guided selling tools. Sugar Sell emphasizes ease of use and integration with other business systems.
Who is Sugar Sell best for
Sugar Sell is a robust CRM designed for mid-sized to large businesses, especially in manufacturing, software, and media, seeking to streamline sales processes. Users praise its customizability, automation capabilities, and insightful dashboards. However, some find the pricing model expensive and integration options limited. If your business needs a highly adaptable CRM with strong reporting, Sugar Sell may be a good fit.
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Ideal for mid-sized to large businesses.
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Best fit for Manufacturing, Software, and Media companies.
Sugar Sell features
| Supported Sugar Sell provides a 360-degree view of customer interactions, deals, and communications. |
| Supported Sugar Sell supports sales analytics, performance tracking, and team activity monitoring. |
| Supported Sugar Sell leverages AI to automate sales processes, manage data, and offer customer insights. |
| Supported Sugar Sell offers guided selling, smart guides, and a 360-degree customer view. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sugar Sell reviews
We've summarised 729 Sugar Sell reviews (Sugar Sell G2 reviews) and summarised the main points below.
- Highly customizable to specific business needs.
- Easy to write custom business processes for automation.
- Responsive customer support with helpful follow-up.
- Offers a good balance between structure and flexibility.
- Robust dashboards and reporting features, providing valuable sales insights.
- Limited notification options, requiring complex workarounds for custom fields.
- Standard email notifications lack customization.
- Challenges with integrating certain programs.
- License-based pricing can be expensive for larger teams.
- Limited out-of-the-box integrations, requiring custom development or third-party solutions.
Sugar Sell pricing
The commentary is based on 57 reviews from Sugar Sell G2 reviews.
Sugar Sell's pricing is generally considered reasonable, especially for its robust features and customizability. However, some users find the cost of add-ons, customization services, and the minimum user license requirement to be drawbacks. Others find the software delivers excellent value.
Users sentiment
See the Sugar Sell pricing page.
Essentials
Standalone sales force automation for growing teams with basic support and ease of upgrade.
Standard
Starter salesforce automation including online support. Optional Mail and Calendar integration.
Advanced
Sales force automation and extensibility with Mail & Calendar Integration and standard support.
Premier
Comprehensive sales force automation, including sales intelligence, advanced forecasting & analytics, productivity tools, and enhanced support.
Market
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers.
Advisor
Self Service Features and Functions
Partnership
Results and Best Practices
Strategic
Full Adoptions at Scale
Serve
Engage customers on their terms, empower employees with real-time insights, deliver on promises with operational excellence, and listen to the voice of your customers.
Enterprise
Enterprise sales force and customer service automation with maximum control and customizability.
Enterprise+
Comprehensive sales force automation & customer service capabilities onsite, on your terms, including additional productivity features.
Sugar Sell alternatives
HubSpot Sales HubBetter for smaller businesses and those focused on user-friendliness. Wider industry applicability. Higher ratings on G2 and Capterra. More integrations available out of the box. Known for a seamless user experience and robust automation, but some find the mobile app clunky and the calling feature unreliable. Pricing can be an issue for scaling businesses. A strong Sugar Sell competitor for growing companies.Read more
BloomrBetter for smaller businesses and those in Automotive, Aerospace & Defence or Consumer Goods. A Sugar Sell alternative and competitor.Read more
HubSpot Marketing HubBetter for marketing automation and broader industry fit. Has significantly more momentum and higher ratings based on a larger number of reviews. A popular Sugar Sell alternative and competitor.Read more
Salesforce Sales CloudBetter suited for larger enterprises. Has more momentum and higher ratings. More integrations available out of the box. Steeper learning curve and potentially higher cost.Read more
Dubb: Sales Video System + CRMBetter for Finance, Banking & Insurance, E-commerce, Education, Real Estate & Construction, Media & Entertainment, Marketing & Advertising, and Professional Services. A Sugar Sell competitor focusing on video messaging for sales and marketing, with better customer service and ease of use. Dubb is a strong Sugar Sell alternative for small to medium businesses.Read more
ClickDimensionsBetter for smaller businesses and integrates seamlessly with Microsoft Dynamics 365. Focuses on marketing automation with features like targeted email campaigns, campaign tracking, and drip campaigns. Has stronger website traffic growth but slower employee growth. More suitable for Software, IT & Telecommunications and less for Healthcare, Wellness & Pharma.Read more
Sugar Sell FAQ
What is Sugar Sell and what does Sugar Sell do?
Sugar Sell is a CRM platform that streamlines sales processes through AI-powered automation and a 360-degree customer view. It offers sales forecasting, guided selling, and robust reporting tools, making it ideal for mid-sized and large businesses, particularly in manufacturing, seeking improved sales efficiency and data-driven decision-making.
How does Sugar Sell integrate with other tools?
Sugar Sell integrates with other business systems through its open API. It offers limited out-of-the-box integrations, often requiring custom development or third-party solutions for seamless connectivity, which can be a challenge for some users.
What the main competitors of Sugar Sell?
Top Sugar Sell competitors include Salesforce Sales Cloud, HubSpot Sales Hub, ActiveCampaign, Bloomr, and ClickDimensions. These alternatives offer similar CRM and sales automation functionalities, catering to various business sizes and needs.
Is Sugar Sell legit?
Yes, Sugar Sell is a legitimate CRM platform. It's designed for mid-sized and large businesses to manage sales processes, offering AI automation, customer insights, and sales forecasting. While some users mention limited integrations and pricing concerns, others praise its customizability and robust reporting.
How much does Sugar Sell cost?
Sugar Sell offers various plans priced per user per month: Essentials at $19, Standard at $59, Advanced at $85, and Premier at $135. Enterprise plans range from $85 to $120. For large organizations, Market and Strategic plans are available at $1000 and $1210, respectively. Contact Sugar Sell for detailed pricing.
Is Sugar Sell customer service good?
Sugar Sell's customer support receives positive feedback, with users highlighting the responsiveness of the support team and helpful follow-up. However, some have experienced slow response times and unhelpful support representatives. So, while generally good, experiences may vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.