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Successware description
Successware is a business management software designed specifically for small to medium-sized contracting businesses in industries like HVAC, plumbing, and electrical. It offers a comprehensive suite of tools including scheduling and dispatching, customer management, invoicing, integrated accounting, and inventory management, all within a single platform. Successware aims to streamline operations, improve customer relationships, and increase profits for contractors. It stands out with its mobile app for technicians in the field and dedicated customer support.
Who is Successware best for
Successware is a comprehensive business management solution designed for small to medium-sized contracting businesses, especially in home services. Users praise its integrated platform, robust scheduling, and helpful customer support. However, some find the UI dated and the mobile app lacking. If you need a centralized system to manage your contracting business, Successware may be a good fit, but be aware of its limitations.
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Best fit for small to medium-sized businesses.
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Ideal for contractors in HVAC, plumbing, electrical, and other home services.
Successware features
| Supported Successware offers a mobile app for technicians with access to schedules, job details, and customer information. |
| Supported Successware supports job costing, including tracking costs for materials, labor, and other expenses. |
| Supported Successware tracks inventory levels and stock quantities with its inventory management module. |
| Supported Successware supports generating and sending invoices, including digital invoices via Successware Payments. |
| Supported Successware stores client details like names, contact information, and addresses. |
| Supported Successware offers built-in accounting features and streamlined payment processing. |
| Supported Successware allows scheduling and dispatching jobs to technicians. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Successware reviews
We've summarised 31 Successware reviews (Successware G2 reviews) and summarised the main points below.
- Excellent customer support, responsive and helpful.
- Comprehensive and integrated platform for various business needs.
- Strong scheduling and dispatching capabilities.
- Robust reporting features for data analysis and tracking.
- Effective for managing customer information and interactions.
- Dated UI and in need of a modern refresh.
- Limited customer communication options, lacking text messaging.
- Mobile app functionality is underwhelming and needs improvement.
- Accounting features are not robust and require workarounds.
- Difficult to manage multi-day or complex projects.
Successware alternatives
SimproBetter fit for larger businesses. Broader industry applicability including manufacturing, construction, and professional services. More established, has more momentum, and offers more integrations. However, users report issues with reliability, ease of use, and implementation. Simpro is a Successware competitor and alternative.Read more
SAWIN PRO ENTERPRISEBetter fit for medium-sized businesses. Has more momentum based on website traffic growth. A Successware alternative and competitor.Read more
JobberBetter fit for a wider range of industries and company sizes. Has more momentum based on employee growth. Higher rated by users, although pricing sentiment is less favorable. Provides a more modern user experience and better mobile app functionality, but has less robust accounting features. A strong Successware competitor and alternative.Read more
Housecall ProBetter fit for larger businesses and a wider range of industries. Has a faster website traffic and employee growth rate, suggesting more momentum. Users highlight excellent customer support, easy integration, and strong financial tracking features. However, be aware of user concerns about app speed and QuickBooks integration.Read more
JotformBetter for a wider range of industries and company sizes. Jotform is growing faster than Successware and offers easier-to-use form creation tools with extensive integrations. However, Successware is better for field service management in contracting businesses.Read more
ArchdeskBetter for construction management. Easier to use, but pricier. Has growing website traffic.Read more
Successware FAQ
What is Successware and what does Successware do?
Successware is business management software for small to medium-sized contracting businesses, especially in HVAC, plumbing, and electrical. It offers tools for scheduling, customer management, invoicing, accounting, and inventory management to streamline operations and boost profits. A mobile app supports field technicians.
How does Successware integrate with other tools?
Successware integrates with QuickBooks for accounting and offers a payment processing integration through Successware Payments. It also features a mobile app for technicians, enabling access to schedules, job details, and customer information in the field. However, it lacks direct integrations for other functionalities like customer communication beyond email.
What the main competitors of Successware?
Top alternatives to Successware include Simpro, SAWIN PRO ENTERPRISE, Jobber, and Housecall Pro. These competitors offer similar features for contracting businesses, such as scheduling, customer management, and invoicing.
Is Successware legit?
Yes, Successware is a legitimate business management software specializing in the contracting industry. It's known for its comprehensive features and dedicated customer support, though some users find the interface dated and the mobile app lacking.
How much does Successware cost?
I couldn't find pricing details for Successware. Contact Successware directly for product pricing and to determine if it's worth the investment for your business.
Is Successware customer service good?
Successware receives positive feedback for its helpful and responsive customer support and training. While some users mention difficulty reaching support, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.