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Staircase AI description
Staircase AI was a customer intelligence platform that used artificial intelligence to analyze customer interactions like emails and support tickets. This helped businesses predict customer churn, identify growth opportunities, and improve customer relationships. Although designed to increase efficiency and productivity for customer success teams, Staircase AI has been acquired by Gainsight and is no longer available as a standalone product.
Who is Staircase AI best for
Staircase AI (acquired by Gainsight) was a customer intelligence platform using AI to analyze customer interactions and predict churn. Ideal for B2B SaaS customer success teams, it offered real-time insights and aided collaboration. Users loved its ease of use and comprehensive data view, but some found the data overwhelming and sentiment analysis occasionally inaccurate.
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Best fit for small to mid-sized B2B SaaS companies.
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No specific industry fit identified.
Staircase AI features
| Supported Staircase AI integrates with CRM systems like Salesforce, enabling data synchronization and customer insights. |
| Supported Staircase AI identifies upsell and expansion opportunities using AI. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Staircase AI reviews
We've summarised 52 Staircase AI reviews (Staircase AI G2 reviews) and summarised the main points below.
- Easy implementation and quick onboarding process.
- Real-time insights and notifications, especially for negative sentiment.
- Comprehensive view of customer interactions and communication history.
- Valuable for cross-team collaboration and alignment.
- Automated meeting summaries and key point extraction.
- Occasional inaccurate sentiment analysis requiring manual correction.
- Limited integrations with some tools leading to incomplete data.
- Overwhelming amount of data for some users.
- Lack of task management features within the platform.
- Product immaturity and missing features noted by some users.
Staircase AI pricing
The commentary is based on 5 reviews from Staircase AI G2 reviews.
Staircase AI's pricing model is praised for scaling well and offering significant value. Users appreciate the platform's accessible insights without restrictive licensing fees, making it cost-effective for broader team adoption and maximizing ROI.
Users sentiment
Staircase AI alternatives
Zoho CRMBetter for larger organizations and a broader range of industries. A Zoho CRM alternative, Staircase AI, is more suitable for small to mid-sized B2B SaaS companies. Zoho CRM offers more comprehensive features like workflow automation and account management.Read more
Common RoomBetter for understanding customer journeys and go-to-market strategy. Focuses on SaaS and AI companies with active online communities. Geared towards product-led growth.Read more
AlignedBetter suited for sales and customer success collaboration in mid-sized and enterprise businesses. Features shared workspaces and a Digital Sales Room. Has broader industry applicability. Is growing faster.Read more
Gainsight Customer SuccessBetter for enterprise companies. A Gainsight Customer Success alternative for companies focused on software and IT. More complex to implement and use.Read more
HubSpot Sales HubBetter for a wider range of industries and company sizes. More user-friendly interface. Provides a more integrated ecosystem with other HubSpot tools. Offers more robust automation features. Negative pricing sentiment.Read more
AlongBetter for managing complex B2B sales and improving buyer experience. Focuses on streamlining deals, providing buyer insights, and integrating with CRM systems.Read more
Staircase AI FAQ
What is Staircase AI and what does Staircase AI do?
Staircase AI (acquired by Gainsight) was a customer intelligence platform leveraging AI to analyze customer interactions, predict churn, and identify growth opportunities. It integrated with CRMs and offered real-time insights, though some users found the data overwhelming and the sentiment analysis occasionally inaccurate.
How does Staircase AI integrate with other tools?
Staircase AI integrated with CRM systems like Salesforce, enabling data synchronization and a unified view of customer insights. It also leveraged AI to identify upsell and expansion opportunities directly within the platform. However, some users noted limited integrations with other tools.
What the main competitors of Staircase AI?
Alternatives to Staircase AI include Gainsight Customer Success, Common Room, and Aligned. These platforms offer similar functionalities such as customer intelligence, churn prediction, and revenue growth tools. Other options include Zoho CRM, HubSpot Sales Hub, and Along.
Is Staircase AI legit?
Staircase AI, a customer intelligence platform, is no longer available as a standalone product. It was acquired by Gainsight. While it was considered safe and legitimate, it is no longer accessible.
How much does Staircase AI cost?
I couldn't find pricing details for Staircase AI. For the most current pricing information, it's best to visit their website or contact their sales team directly.
Is Staircase AI customer service good?
Staircase AI's customer service receives overwhelmingly positive feedback. Users consistently praise the helpfulness, responsiveness, and proactive approach of their customer success managers, highlighting their dedication to customer success and providing valuable training and support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.