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Solutionreach description
Solutionreach is a patient engagement platform for healthcare businesses. It provides various tools to manage patient communication, including appointment scheduling, reminders, billing, and patient surveys. The platform aims to improve patient satisfaction, streamline operations for healthcare staff, and increase revenue by reducing missed appointments and improving payment collection. Solutionreach is suitable for healthcare practices of different sizes and integrates with existing practice management systems.
Who is Solutionreach best for
Solutionreach is a patient engagement platform designed for healthcare businesses. Users praise its automated appointment reminders, two-way texting, and easy-to-use interface. However, some users have reported difficulties with canceling the service and syncing with practice management systems. Consider Solutionreach if you're a healthcare provider looking to boost patient engagement and streamline communication, but be aware of potential integration challenges.
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Best fit for small to medium-sized healthcare businesses seeking streamlined patient engagement.
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Ideal for healthcare providers aiming to enhance patient communication and satisfaction.
Solutionreach features
| Supported Solutionreach sends automated reminders via email, SMS, and phone calls. |
| Supported Solutionreach supports sending statements for outstanding balances via secure document transmission. |
| Supported Solutionreach supports HIPAA compliant secure texting. |
| Supported Solutionreach supports patient satisfaction surveys, tailored for healthcare providers. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Solutionreach reviews
- Automated appointment reminders and confirmations
- Two-way texting feature (SR Conversations)
- Easy to use interface
- Customizable reminder settings
- Improved patient communication and engagement
- Difficult to cancel the service
- Sync issues with practice management systems
- Limited character count for text messages
- Inconsistent customer support quality
- Unexpected price increases and billing issues
Solutionreach pricing
The commentary is based on 29 reviews from Solutionreach Capterra reviews, Solutionreach G2 reviews and Solutionreach Software Advice reviews.
Solutionreach's pricing is a common concern. While some users found the cost reasonable, many others complained about unexpected charges, difficulty canceling contracts, and price increases after the initial agreement. Several reviewers felt locked into unfavorable contracts and described the company's billing practices as predatory.
Users sentiment
See the Solutionreach pricing page.
Solutionreach alternatives
PabauBetter for medium and large businesses. Has EMR, inventory management, and marketing automation features. Growing faster than Solutionreach.Read more
zHealthBetter for smaller wellness providers, especially chiropractors. More affordable pricing plans. Stronger customer service. Easier to use.Read more
ZingitUses AI for patient recalls and review gathering. Offers video messaging and personalized content. Integrates with EHR systems.Read more
CarepatronHas a free plan. Has broader industry applicability but isn't specialized for healthcare. Is growing faster than Solutionreach.Read more
BestosysMore focused on doctors and dentists. High user ratings on Capterra. Strong WhatsApp integration. Users love patient management and growth tools, but dislike the mobile app experience.Read more
Solutionreach FAQ
What is Solutionreach and what does Solutionreach do?
Solutionreach is a patient engagement platform for healthcare practices. It offers tools like appointment reminders, two-way texting, and billing statements to streamline operations and enhance patient communication. This improves patient satisfaction and reduces missed appointments.
How does Solutionreach integrate with other tools?
Solutionreach integrates with various practice management systems, enabling streamlined workflows. It facilitates efficient data exchange between platforms, automating tasks like appointment scheduling and patient communication. This integration helps healthcare practices enhance productivity and improve patient care.
What the main competitors of Solutionreach?
Top alternatives to Solutionreach include Doctible, Carepatron, and Power Diary. These platforms offer similar features for patient engagement, practice management, and communication tools, catering to various healthcare business needs.
Is Solutionreach legit?
Solutionreach is a legitimate patient engagement platform. While users appreciate its automated reminders and communication features, some have reported difficulties with canceling the service, syncing issues, and inconsistent customer support. Consider these factors when evaluating if Solutionreach is safe and right for your practice.
How much does Solutionreach cost?
I cannot find pricing information for Solutionreach. Contact their sales team to determine if Solutionreach product pricing works for your budget.
Is Solutionreach customer service good?
Solutionreach's customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of support staff, others report long wait times, difficulty reaching support, and unresolved issues. Many negative reviews mention poor communication and unhelpful support agents.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.