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SMS.to description
SMS.to is a communication platform that allows businesses to send text messages to their customers. You can send bulk messages for marketing campaigns, notifications about orders, or reminders for appointments. It also allows two-factor authentication and offers a pay-as-you-go system with no contracts. You can connect to their platform through their website or by using their API.
Who is SMS.to best for
SMS.to is a communication platform ideal for small and medium-sized businesses seeking to enhance customer engagement through text messaging. Users praise the easy-to-use APIs, intuitive dashboard, and effective automation capabilities. However, some have reported negative experiences with customer support and account issues. Despite these concerns, many appreciate the platform's international SMS coverage, fast service, and competitive pricing.
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Best for small to medium businesses.
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Suitable for various industries, but use cases are limited due to some negative reviews.
SMS.to features
| Supported SMS.to supports sending and receiving text messages via its API. |
| Supported Contact list upload is supported via CSV file or by pasting a list. |
| Supported SMS.to allows personalized messages with dynamic tags like name or custom fields. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
SMS.to reviews
We've summarised 24 SMS.to reviews (SMS.to TrustPilot reviews and SMS.to G2 reviews) and summarised the main points below.
- Easy-to-use APIs and intuitive dashboard for sending automated SMS messages.
- Comprehensive documentation and helpful technical support team.
- Effective automation and strategic messaging capabilities.
- Wide international SMS coverage.
- Fast and reliable service with competitive pricing.
- Account suspensions and refusal to refund remaining credits.
- Unhelpful and unresponsive customer support, with long delays for issue resolution.
- Difficulties with account verification and unexplained account closures.
- Confusing pricing structure, with discounts only available for bulk SMS.
- Lack of local support leads to prolonged issue resolution times.
SMS.to pricing
The commentary is based on 5 reviews from SMS.to G2 reviews and SMS.to TrustPilot reviews.
SMS.to offers great value and competitive pricing, especially for bulk SMS. However, some users have raised concerns about the pricing for smaller businesses and startups. Others have mentioned difficulties with refunds.
Users sentiment
See the SMS.to pricing page.
SMS.to alternatives
SleekFlowBetter for managing communication across multiple channels, including WhatsApp, Instagram, and live chat. More suitable for businesses prioritizing streamlined customer interactions and omnichannel engagement.Read more
Stream ChatBetter for in-app chat, video calls, and activity feeds. Suitable for developers looking to integrate communication features. Easier implementation with provided SDKs and UI toolkits. Offers a free plan but paid plans are more expensive.Read more
Sinch MessageMediaBetter for healthcare, finance, manufacturing, and other industries. More established, with positive reviews on G2 and Capterra. Users praise customer support and platform usability, but note some limitations in reporting and pricing. A strong SMS.to competitor for larger businesses.Read more
Webex ConnectBetter for larger enterprises, especially in finance, manufacturing, education, and software industries. Offers more communication channels like voice and social media. Stronger customer support. More complex integrations. SMS.to alternative. Webex Connect competitor.Read more
GupshupBetter suited for medium to large businesses. Offers WhatsApp integration and chatbot functionality. Has broader industry applicability. Growing faster in terms of website traffic.Read more
SMS.to FAQ
What is SMS.to and what does SMS.to do?
SMS.to is a communication platform enabling businesses to send SMS messages for marketing, notifications, and two-factor authentication. It offers a pay-as-you-go system, API access, and international coverage. However, some users report issues with customer support and account management.
How does SMS.to integrate with other tools?
SMS.to integrates with other tools primarily through its API. This allows businesses to connect SMS.to with their existing systems for sending automated messages, managing contacts, and other functionalities. They also support contact list uploads via CSV.
What the main competitors of SMS.to?
Top alternatives to SMS.to include SleekFlow, Gupshup, Podium, BotSpace, and Sinch MessageMedia. These competitors offer similar SMS marketing and customer engagement features, often with additional communication channels like WhatsApp and live chat. They cater to various business sizes and needs.
Is SMS.to legit?
SMS.to offers easy-to-use APIs and international SMS coverage. However, user reviews on Trustpilot mention concerns regarding account suspensions and customer support. Consider these factors when deciding if SMS.to is safe for your needs.
How much does SMS.to cost?
I couldn't find pricing details for SMS.to. For the most current pricing information, it's best to visit their website. Consider exploring alternative SMS marketing platforms if product pricing is a deciding factor.
Is SMS.to customer service good?
SMS.to's customer service receives negative feedback. Users report unhelpful and unresponsive support, long wait times for issue resolution, and difficulties with account verification and closures. Some praise the quick responses and attentiveness, but negative experiences are more commonly reported.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.