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Sinch MessageMedia description
Sinch MessageMedia is a platform that lets businesses use text messaging to communicate with their customers. It offers features like mass texting, automated messages, and integrations with other business software. Sinch MessageMedia focuses on helping businesses in industries like healthcare and retail reach their customers, manage appointments, and send marketing campaigns. Their easy-to-use platform and global messaging network make them a popular choice for businesses of all sizes.
Who is Sinch MessageMedia best for
Sinch MessageMedia is a powerful SMS marketing platform ideal for small and medium-sized businesses (SMBs) in various sectors, including healthcare, finance, and legal. Users praise its ease of use and excellent customer support. However, some have noted difficulties managing replies and the lack of advanced features. Sinch MessageMedia excels at mass texting and personalized campaigns, making it a valuable tool for businesses seeking enhanced customer engagement through text messaging.
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Best fit for small to medium-sized businesses.
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Ideal for businesses in healthcare, finance, manufacturing, real estate, and legal services.
Sinch MessageMedia features
| Supported Sinch MessageMedia enables creating and sending marketing SMS messages, and supports other channels like WhatsApp. |
| Supported MessageMedia supports two-way messaging for interactive conversations. |
| Supported Sinch MessageMedia supports sending and receiving SMS messages for various purposes, including marketing, alerts, and two-way conversations. |
| Supported Sinch MessageMedia supports advanced SMS automation, including personalized campaigns and e-commerce integrations. |
| Supported Sinch MessageMedia allows sending bulk SMS messages to contact lists. |
| Supported MessageMedia integrates with various tools like Aircall, Zapier, BigCommerce, and ActiveCampaign. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sinch MessageMedia reviews
We've summarised 61 Sinch MessageMedia reviews (Sinch MessageMedia GetApp reviews, Sinch MessageMedia Capterra reviews and Sinch MessageMedia G2 reviews) and summarised the main points below.
- Excellent and responsive customer support.
- Seamless integration with Zoho CRM.
- Easy-to-use platform and intuitive interface.
- Effective for mass texting and personalized messages.
- Helpful onboarding and training experience.
- Difficult to manage replies.
- Webhooks are not editable and cannot be copied for subaccounts.
- Messages failing to send due to credit balance issues, despite payments.
- Limited reporting options.
- Clunky interface and difficult to access message history.
- Tedious account setup and connection process.
- Email notifications for replies are unreliable.
- High pricing and message bundles instead of pay-as-you-go.
- Slow product development and lack of advanced features.
Sinch MessageMedia pricing
The commentary is based on 9 reviews from Sinch MessageMedia Capterra reviews and Sinch MessageMedia G2 reviews.
Sinch MessageMedia's pricing is generally considered competitive and affordable. While some users appreciate the cost-effectiveness, others mention frustration with the block-based message purchasing system, preferring a pay-as-you-go model. Despite some billing issues reported by users, the overall sentiment towards pricing is positive.
Users sentiment
See the Sinch MessageMedia pricing page.
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Sinch MessageMedia has a free trial.
Basics
Includes 300 SMS/month, campaigns, 1:1 messaging, and support for 1 user.
Conversations
Offers 1,000 SMS/month, a shared team inbox, access to the mobile application, and support for 3 users.
Pro
Provides 3,000 SMS/month, unlimited automations, 3,000 Mobile Landing Pages, access to the mobile application, and support for 5 users.
Pro Plus
Includes 10,000 SMS/month, lower rates, 10,000 Mobile Landing Pages, access to the mobile application, and support for 20 users.
Advanced
Offers 30,000 SMS/month, high-volume messaging support, 30,000 Mobile Landing Pages, access to the mobile application, and support for 100 users.
Sinch MessageMedia alternatives
SimpleTextingBetter for e-commerce and retail. A Sinch MessageMedia competitor and alternative, it offers a mobile app.Read more
DotdigitalBetter for larger businesses and has more momentum. More focused on ecommerce and retail. A good Sinch MessageMedia competitor or alternative.Read more
Brevo Transactional EmailBetter for email marketing automation. More cost-effective pricing, including a free plan. Easier to use, with a user-friendly interface. Higher ratings on G2. Primarily email-focused, not SMS.Read more
OverloopBetter for sales outreach automation and LinkedIn integration. Ideal for sales teams, especially in small to medium businesses focused on outbound sales. Higher ratings on G2. However, email deliverability and credit limits are potential concerns. A Sinch MessageMedia alternative.Read more
TextellentBetter for franchises and appointment scheduling. More suitable for finance, but less applicable to education, software, and IT. Has more momentum based on employee growth.Read more
WATIBetter for small to medium businesses focused on WhatsApp engagement. Has stronger momentum based on LinkedIn employee growth. More affordable, but some users find the pricing unclear.Read more
Sinch MessageMedia FAQ
What is Sinch MessageMedia and what does Sinch MessageMedia do?
Sinch MessageMedia is a business texting platform enabling communication with customers via SMS. It offers mass texting, automated messages, and software integrations. It's suitable for various-sized businesses, especially in retail and healthcare, seeking improved customer engagement. It offers a user-friendly interface but can have limitations with reply management and reporting.
How does Sinch MessageMedia integrate with other tools?
Sinch MessageMedia integrates with various tools, including Aircall, Zapier, BigCommerce, and ActiveCampaign to streamline workflows. This connectivity enhances its core SMS marketing capabilities and extends its functionality across different platforms.
What the main competitors of Sinch MessageMedia?
Top alternatives to Sinch MessageMedia include Dotdigital, SimpleTexting, WATI, and Textla. These competitors offer similar features such as mass texting, two-way messaging, and integrations with other business software. They cater to various business sizes and needs, focusing on enhanced customer engagement and streamlined communication.
Is Sinch MessageMedia legit?
Yes, Sinch MessageMedia is a legitimate business texting platform. It's known for its easy-to-use interface and reliable customer support. However, some users find the interface clunky and report issues with message delivery. Consider exploring alternatives if these are critical concerns for your business.
How much does Sinch MessageMedia cost?
Sinch MessageMedia pricing starts at £29/month for the Basics plan with 300 SMS. The top-tier Advanced plan is £799/month for 30,000 SMS. A 14-day free trial is available. Add-ons for WhatsApp, Facebook Messenger, and Instagram are also offered, though pricing is not specified.
Is Sinch MessageMedia customer service good?
Sinch MessageMedia's customer service receives positive feedback. Users praise the helpful and responsive support team, particularly during onboarding and troubleshooting. While some experienced delayed responses, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.