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Simplesat description
Simplesat is a customer feedback tool that helps businesses understand what their customers think. It offers simple, customizable surveys to gather feedback and provides easy-to-understand analytics. Simplesat integrates with popular business tools like Slack and Microsoft Teams, and can help boost positive online reviews. While focused on customer feedback, its features are beneficial for any mid-sized company looking to improve customer satisfaction and experience.
Who is Simplesat best for
Simplesat is a user-friendly customer feedback tool praised for its ease of use and helpful support. Its simple surveys effectively boost response rates, though some users desire more visual customization. Seamless integrations are a plus, but some, like Zendesk, may have inconsistencies. Perfect for mid-sized B2B service companies aiming to improve customer satisfaction.
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Best for mid-sized businesses.
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Ideal for B2B service providers, especially IT.
Simplesat features
| Supported Simplesat offers customizable CSAT surveys for measuring customer satisfaction. |
| Supported Simplesat integrates with several CRM systems like SugarCRM and Microsoft Dynamics. |
| Supported Simplesat supports NPS surveys via email and embedded surveys. |
| Supported Simplesat allows embedding surveys on websites using embeddable links and integrations. |
| Supported Simplesat allows sharing surveys via email, including ongoing, one-off, and event-based surveys. |
| Supported Simplesat collects feedback via email, and potentially other channels through integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Ease of Implementation
Simplesat reviews
We've summarised 137 Simplesat reviews (Simplesat G2 reviews) and summarised the main points below.
- Easy to use and implement with a clean and intuitive interface.
- Excellent customer support, highly responsive and helpful.
- Seamless integrations with various platforms, including Autotask and ConnectWise.
- Effective at increasing customer feedback response rates with its simple, visual approach.
- Customizable surveys and the ability to publish feedback on websites.
- Limited customization for survey visual design.
- Some integrations, like Zendesk, can be inconsistent.
- Reporting could be more robust with better filtering and data export options.
- Difficulty deleting surveys without customer support.
Simplesat pricing
The commentary is based on 9 reviews from Simplesat G2 reviews.
Reviewers consistently praise Simplesat's affordability and value. Many highlight its "great value," "cost-effectiveness," and reasonable pricing, especially considering the features offered. One reviewer even suggested a student discount, indicating overall satisfaction with the pricing structure.
Users sentiment
See the Simplesat pricing page.
Simplesat alternatives
QualarooBetter for targeting specific users with website and in-app surveys. Has advanced features like sentiment analysis and real-time feedback but less robust reporting. Not growing as quickly.Read more
Qualtrics CoreXMBetter for enterprise customers with more advanced features, including qualitative research and AI-powered analytics. It has broader industry coverage and is growing faster. However, some users find the interface difficult to navigate. A good Simplesat alternative for larger organizations with complex research needs.Read more
Google WorkspaceBetter for internal collaboration and communication. A broader alternative to Simplesat, suitable for various business needs beyond customer feedback. More widely adopted and recognized Simplesat competitor.Read more
JiraBetter for project and task management. More complex and potentially overwhelming for collecting simple customer feedback. Less focused on customer satisfaction metrics like CSAT, NPS, and CES.Read more
Verint Voice of the CustomerBetter for larger enterprises. Provides real-time data analysis and API integration. Boasts highly versatile survey capabilities and robust reporting features. Note that some users find the platform's backend slow and reporting complex. A Simplesat competitor and alternative.Read more
NicereplyBetter for support teams using ticketing systems. Has broader industry applicability. Website traffic is growing faster, but employee count is declining. Offers real-time results sharing.Read more
Simplesat FAQ
What is Simplesat and what does Simplesat do?
Simplesat is a customer feedback software specializing in CSAT and NPS surveys. It integrates with popular business tools, enabling companies to collect, analyze, and act on customer feedback to improve satisfaction and boost online reviews. Its ease of use and simple interface make it ideal for mid-sized businesses.
How does Simplesat integrate with other tools?
Simplesat integrates with various platforms, including popular business tools like Slack and Microsoft Teams. It also connects with CRM systems such as SugarCRM and Microsoft Dynamics, facilitating streamlined workflows.
What the main competitors of Simplesat?
Top alternatives to Simplesat include Qualtrics CoreXM, Qualaroo, and Nicereply. These competitors offer similar customer feedback features, including surveys, analytics, and integrations with popular business tools. Other options include Microsoft Forms and Google Workspace.
Is Simplesat legit?
Yes, Simplesat is a legitimate customer feedback software. It's known for its ease of use and helpful customer support. Users appreciate its simple surveys and integrations, which effectively boost feedback. Simplesat is a safe and reliable option for collecting customer insights.
How much does Simplesat cost?
Simplesat doesn't publicly disclose its pricing. Contact their sales team to get a customized quote based on your specific needs and to determine if Simplesat is worth the investment for your business.
Is Simplesat customer service good?
Simplesat's customer service is consistently praised in reviews. Users highlight the quick and helpful responses, with support staff often going the extra mile to resolve issues, even through video calls. The readily available and knowledgeable support team contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.