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Shippo description
Shippo is a shipping software solution that helps businesses streamline their shipping processes. It offers access to discounted rates from over 85 carriers worldwide, including UPS, USPS, FedEx, and DHL. With Shippo, businesses can connect their e-commerce platforms, print shipping labels, track packages, and manage returns all in one place. Shippo is designed to help businesses save time and money on shipping, while also improving the customer experience. Over 100,000 businesses currently trust Shippo with their shipping needs.
What companies are using Shippo?
Who is Shippo best for
Shippo is a shipping software that offers discounted rates from over 85 carriers, helping businesses streamline shipping and reduce costs. Users praise Shippo's user-friendly interface and integrations with popular e-commerce platforms. However, some have reported unexpected surcharges and slow customer support. Shippo is best for small to mid-sized e-commerce businesses looking to simplify their shipping processes.
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Best for small to mid-sized businesses.
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Ideal for e-commerce businesses.
Shippo features
| Supported Shippo offers rate shopping across 85+ carriers via its Rates at Checkout feature and API. |
| Supported Shippo supports printing shipping labels, including batch and auto-printing options. |
| Supported Shippo supports multiple carriers, including USPS, UPS, FedEx, and DHL. |
| Supported Shippo allows tracking shipments across various carriers using its Tracking API. |
| Supported Shippo allows generating return labels for customers, including scan-based labels. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Shippo reviews
We've summarised 135 Shippo reviews (Shippo TrustPilot reviews and Shippo G2 reviews) and summarised the main points below.
- Discounted shipping rates compared to directly using carriers.
- User-friendly interface for creating and managing labels.
- Integration with popular e-commerce platforms like Shopify, Etsy and GoDaddy
- Provides tracking updates and notifications to customers.
- Multiple carrier options, including USPS and UPS.
- Unexpected surcharges and fees added to shipping costs after the initial label purchase.
- Non-responsive and slow customer support with limited contact options.
- Inconsistent billing practices, including unexpected charges and difficulties getting refunds.
- Lack of FedEx integration and limited platform integrations beyond Shopify and major marketplaces.
- Issues with address verification and data synchronization between Shippo and connected platforms.
Shippo pricing
The commentary is based on 37 reviews from Shippo G2 reviews and Shippo TrustPilot reviews.
Shippo's pricing is generally considered affordable, especially for small businesses, with access to discounted rates. However, some users have reported unexpected surcharges and hidden fees, leading to inconsistent billing and frustration. A few users felt the savings were not worth the hassle of resolving these billing issues.
Users sentiment
See the Shippo pricing page.
Shippo alternatives
ShipStationBetter suited for businesses with complex shipping needs due to more extensive integrations with various marketplaces and carriers. Has slightly less momentum based on website traffic growth.Read more
ShipTimeBetter for a wider range of industries including Healthcare, Retail and Manufacturing. Has higher ratings and is growing faster. Provides better customer support. Lacks some integrations like Etsy and Wix. Shippo alternative, Shippo competitor.Read more
EasyPostBetter for users comfortable with APIs. Has broader industry applicability including Manufacturing, Media & Entertainment and Agriculture. Growing faster than Shippo. More positive reviews on G2 and Capterra.Read more
ShippingEasyBetter suited for retail and other industries besides ecommerce. Has a free plan. Growing slower than Shippo. Provides customer marketing and branding tools. Users report issues with unexpected rate adjustments and overbilling. A Shippo competitor and alternative.Read more
DesktopShipperBetter ease of use. Integrates with USPS and UPS. A Shippo competitor focused on flexibility and automation for ecommerce and logistics providers.Read more
QuickBooks OnlineBetter for financial management, reporting, and accounting. A Shippo alternative geared towards broader business needs beyond shipping. More suitable for businesses prioritizing accounting and financial management.Read more
Shippo FAQ
What is Shippo and what does Shippo do?
Shippo is a shipping software that simplifies shipping for businesses by offering discounted rates from over 85 carriers, including major ones like USPS, UPS, FedEx, and DHL. It allows businesses to connect e-commerce platforms, print labels, track packages, and manage returns, all within a single platform. Shippo helps businesses save time and money while enhancing customer satisfaction.
How does Shippo integrate with other tools?
Shippo integrates with over 85 carriers, including USPS, UPS, FedEx, and DHL. It also connects with popular e-commerce platforms like Shopify, Etsy, and GoDaddy, enabling streamlined shipping and order management. This integration facilitates efficient label printing, real-time tracking, and simplified returns.
What the main competitors of Shippo?
Shippo's main competitors include ShipStation, ShipTime, ShippingEasy, EasyPost, DesktopShipper, and Freightview. These alternatives offer similar features such as multi-carrier support, discounted rates, and streamlined shipping processes for various business needs.
Is Shippo legit?
Yes, Shippo is a legitimate shipping software solution used by over 100,000 businesses. It offers discounted shipping rates, multi-carrier integration, and streamlined shipping processes. However, users have reported issues with customer service and unexpected surcharges. Consider these factors when evaluating if Shippo is safe and suitable for your needs.
How much does Shippo cost?
Shippo's pricing information is not publicly available. Contact Shippo directly to obtain specific pricing details for their product and add-ons.
Is Shippo customer service good?
Shippo's customer service receives mixed reviews. While some users praise the helpfulness and dedication of the support team, others express frustration with slow response times, difficulty obtaining refunds, and unhelpful communication. Many report inconsistent experiences, suggesting potential areas for improvement in responsiveness and communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.