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SessionStack description
SessionStack is a tool that records what visitors do on your website or app. This helps you understand their experience and find areas for improvement. Its AI-powered features analyze this data to highlight missed opportunities for converting visitors into customers. SessionStack prioritizes data privacy and promises minimal impact on your website or app's performance.
Who is SessionStack best for
SessionStack helps you understand user behavior on your website or app. By recording user sessions, it allows you to identify pain points and optimize conversion rates. Users praise its ease of use and valuable insights but note occasional lag and a short data retention period. Perfect for small to medium-sized e-commerce businesses.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses focused on optimizing user experience and conversions.
SessionStack features
| Supported SessionStack supports recording and replaying website user sessions. |
| Supported SessionStack offers session recordings to view user interactions on your website. |
| Supported SessionStack supports mobile app session replay. |
| Supported SessionStack supports click, scroll, mouse, and form tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
SessionStack reviews
We've summarised 67 SessionStack reviews (SessionStack G2 reviews) and summarised the main points below.
- SessionStack is very easy to use and has a user-friendly interface.
- The customer support is excellent and very responsive.
- The tool's session replay feature is excellent for detecting bugs and UI issues.
- SessionStack provides valuable insights into user behavior and helps improve the UX.
- The Intercom integration is very useful.
- The software can be laggy/slow sometimes.
- It feels quite hard to find specific sessions for users.
- The platform's data retention period of 30 days is quite short.
- Screen recordings can occasionally be sluggish or entirely black.
- The visual presentation of session stack can be a little better.
SessionStack pricing
The commentary is based on 4 reviews from SessionStack G2 reviews.
SessionStack's pricing is generally considered reasonable, though some users wish for more flexible session limits. Information on pricing for longer data retention periods is not readily available. Several reviews mention session limits as a pricing consideration.
See the SessionStack pricing page.
SessionStack alternatives
MixpanelBetter for understanding feature popularity and identifying areas for improvement. Geared towards product analytics with funnel analysis and cross-platform support. Has broader industry applicability. Growing faster than SessionStack, a SessionStack competitor and alternative.Read more
MouseflowBetter for medium-sized businesses. Offers heatmaps and funnel analysis. Broader industry applicability.Read more
GlassboxBetter fit for larger enterprises, especially in regulated industries like finance and retail. Focuses on compliance risk mitigation. Has slower momentum.Read more
Google AnalyticsBetter for understanding high-level website traffic and user behavior. Free to use. Lacks session replay capabilities.Read more
Netcore Customer Engagement and Experience PlatformBetter for marketing automation and multi-channel campaigns. Focuses on personalized messaging and increasing sales, especially for e-commerce and retail. A SessionStack competitor for mid-size to large businesses.Read more
VisitorLABBetter for medium-sized businesses in marketing and advertising. A SessionStack competitor focused on heatmaps, session replays, and error tracking.Read more
SessionStack FAQ
What is SessionStack and what does SessionStack do?
SessionStack records user sessions on websites and apps, allowing businesses to replay user interactions and analyze behavior. This helps identify UX issues, improve conversion rates, and understand customer experience. It's praised for its ease of use and insights, but some users find occasional performance issues.
How does SessionStack integrate with other tools?
SessionStack integrates with Intercom, which is highlighted as a key benefit by users. Information regarding other integrations isn't readily available.
What the main competitors of SessionStack?
SessionStack's main competitors include Glassbox, Mouseflow, Fullstory, and Heap. These alternatives offer similar session replay and user behavior analytics functionalities, helping businesses understand and optimize their digital customer experience. Mixpanel and Google Analytics also provide website analytics, but with less emphasis on session replay.
Is SessionStack legit?
SessionStack is a legitimate tool for analyzing user behavior on websites and mobile apps. It's known for its session replay and user-friendly interface. However, some users have reported occasional lag and a short data retention period.
How much does SessionStack cost?
I couldn't find pricing details for SessionStack. Contact SessionStack directly for product pricing and to determine if it's worth the investment for your needs.
Is SessionStack customer service good?
SessionStack's customer service is generally considered excellent and responsive. Users highlight the helpfulness of the support team in resolving issues, implementing the tool, and providing guidance. While some users mention occasional time zone challenges, the overall sentiment towards their support is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.