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Reviews.io description
Reviews.io is a platform that helps businesses collect and manage customer reviews. It offers tools for gathering reviews through various channels, displaying them on websites and marketing materials, and analyzing customer feedback. Reviews.io focuses on providing businesses with the tools to improve their online reputation, build customer trust, and increase sales. A key feature is its ability to help businesses collect reviews that contribute to Google Seller Ratings.
Who is Reviews.io best for
Reviews.io is a customer review platform that helps businesses collect, manage, and display reviews to boost online reputation and sales. Users praise its excellent customer support, diverse features, and platform integrations. However, some find the interface confusing and documentation lacking. Best for e-commerce businesses seeking to enhance trust and drive sales.
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Best for small to medium-sized businesses and e-commerce brands.
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Ideal for e-commerce, retail, consumer goods, hospitality, and software companies.
Reviews.io features
| Supported Reviews.io provides analytical insights into customer reviews, including sentiment analysis and in-depth statistics. |
| Supported Reviews.io offers automated review collection via email, including customizable templates and platform integrations. |
| Supported Reviews.io offers tools to analyze review data and track key metrics, including sentiment analysis and AI insights. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Reviews.io reviews
We've summarised 460 Reviews.io reviews (Reviews.io G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, consistently praised.
- Wide range of features and customization options.
- Seamless integration with various platforms, particularly Shopify.
- Flexible review collection methods, including email, SMS and API integrations.
- Provides valuable social proof and helps build trust.
- Some features require paid add-ons.
- Documentation can be unclear or lacking in certain areas.
- The platform's user interface can be confusing to navigate at times, especially for new users.
- Not as widely recognized as some competing review platforms like Trustpilot.
Reviews.io pricing
The commentary is based on 84 reviews from Reviews.io G2 reviews.
Reviews.io offers flexible pricing plans suitable for businesses of all sizes, with basic plans praised for affordability. However, some users find the cost of add-ons and advanced features like product grouping expensive, particularly for smaller businesses. Despite this, many consider the pricing fair and worthwhile given the platform's features and excellent customer support.
Users sentiment
See the Reviews.io pricing page.
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Reviews.io has a free plan.
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Reviews.io has a free trial.
Start-Up
The starting plan for collecting reviews with a limit of 1500 review invites.
Grow
This plan offers 5000 review invites per month.
Plus
The Plus plan provides 10000 review invites per month.
Free
The Free plan allows for 25 review invites per month.
Reviews.io alternatives
BazaarvoiceBetter suited for enterprise businesses. Has broader industry coverage including Manufacturing, Education, and Real Estate & Construction. Growing faster than Reviews.io. Provides review syndication, social content integration, and user-generated content management.Read more
SitejabberMore focused on boosting brand visibility and credibility. Has more momentum currently. Good customer success team is appreciated by users. Negative reviews prioritized and positive reviews are difficult to publish according to some users.Read more
AfluencerBetter for influencer marketing campaigns on Instagram, TikTok, and YouTube. Free to use with premium plan options.Read more
TrustpilotWider industry applicability. More established and recognized, with significantly more website traffic. Growing faster. A Reviews.io competitor and alternative.Read more
impact.comBetter for managing all marketing partnerships, not just reviews. Focuses on partnership automation, tracking, and payments. Suited for businesses focused on scaling partnerships.Read more
BirdeyeBetter for multi-location businesses and healthcare, finance, and real estate. Has more momentum currently. A Reviews.io competitor and alternative.Read more
Reviews.io FAQ
What is Reviews.io and what does Reviews.io do?
Reviews.io is a review management platform helping businesses collect, manage, and display customer reviews to boost online reputation and sales. It offers various features, including automated review collection, analytics, and integrations with platforms like Shopify and Google Seller Ratings. Reviews.io is ideal for e-commerce businesses seeking to build trust and leverage social proof.
How does Reviews.io integrate with other tools?
Reviews.io integrates with various platforms, including Shopify, Google, and other e-commerce tools, via API and direct integrations. This allows for seamless review collection, social proof marketing, and improved Google Seller Ratings. It also offers integrations for SMS review collection.
What the main competitors of Reviews.io?
Top alternatives to Reviews.io include Trustpilot, Bazaarvoice, and Birdeye. These competitors offer similar features like review collection, management, and analysis. Sitejabber and Synup are also viable alternatives, focusing on reputation management and online presence.
Is Reviews.io legit?
Yes, Reviews.io is a legitimate platform. It helps businesses collect and manage customer reviews, improving their online reputation and boosting sales. Reviews.io integrates with various platforms and offers flexible review collection methods. Users praise its customer support and features, although some find the interface confusing and documentation lacking.
How much does Reviews.io cost?
Reviews.io pricing starts with a free plan for 25 review invites. Paid plans are Start-Up at $99/month for 1500 invites, Grow at $299/month for 5000 invites, and Plus at $499/month for 10000 invites. Add-ons like SMS and loyalty programs are available, but pricing is not specified. A 14-day free trial is offered.
Is Reviews.io customer service good?
Reviews.io's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and efficiency in resolving technical issues and providing guidance. Many reviewers highlight individual support staff by name, citing their exceptional service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.