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Loox description
Loox is a review management tool that helps businesses collect and display customer reviews with photos and videos. Primarily serving e-commerce businesses, it offers customizable widgets, email automation, and integrates with popular platforms. Loox aims to build trust, encourage repeat purchases, and enhance brand visibility through user-generated content.
Who is Loox best for
Loox helps e-commerce businesses collect and showcase customer reviews with photos and videos. Users love its ease of use, Shopify integration, and effectiveness in boosting sales through social proof. However, some find the pricing for additional features high and customization options limited. Loox offers various widgets, email automation, and review management tools.
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Best for small to medium-sized e-commerce businesses (1-1000 employees), especially those using Shopify.
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Ideal for e-commerce and retail businesses looking to leverage customer reviews for increased sales and brand trust.
Loox features
| Supported Loox automates review collection via customizable email requests and integrations. |
| Supported Loox offers robust analytics and review monitoring tools for tracking key metrics. |
| Supported Loox allows approving reviews before publishing, effectively enabling rejection by not publishing. |
| Supported Loox offers various customizable widgets to display reviews on websites. |
Loox reviews
We've summarised 44 Loox reviews (Loox Capterra reviews and Loox G2 reviews) and summarised the main points below.
- Easy to use and integrate with Shopify.
- Effective at collecting photo and video reviews.
- Excellent customer support.
- Helps build trust and social proof, leading to increased sales.
- High pricing tiers for additional features like more emails.
- Limited customization for review display.
- Difficult to switch over from other reviewing platforms with existing reviews.
Loox pricing
The commentary is based on 7 reviews from Loox G2 reviews.
Loox's pricing is generally considered competitive and worth the value, despite being slightly more expensive than some alternatives. Users highlight the affordable cost, especially given the features offered, with some plans starting under $10/month. However, a few users desire more features in the lower-priced plans.
See the Loox pricing page.
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Loox has a free plan.
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Loox has a free trial.
Beginner
Launch your store and start building trust with the basics. Includes: Review request emails, Discount for photo reviews, Multilingual support, Basic AliExpress importer.
Scale
Grow your brand and drive more sales with social proof marketing. Includes everything in Beginner, and: Video reviews, Full customization, Google Shopping, Remove Loox branding.
Unlimited
Power your fast-growing business with full functionality. Includes everything in Scale, and: Unlimited review requests, Unlimited referrals, Unlimited upsells, Priority support.
Loox alternatives
QuoliBetter suited for small businesses focused on leveraging user-generated content for marketing. Has significantly more momentum. A Loox alternative and competitor.Read more
Trustoo.ioOffers a free plan. Easier to use with better customer service. Integrates with Amazon reviews and offers automated translation. A strong Loox competitor for international e-commerce.Read more
BazaarvoiceBetter fit for enterprise companies with a wider range of industry applications. Offers review syndication across retail platforms. Has slightly less momentum. More established and recognized by a wider user base.Read more
SaaSquatchBetter for referral marketing, particularly for mid-sized and larger companies. Focuses on incentivizing existing customers, not collecting reviews. More complex to implement and manage, requiring technical expertise. SaaSquatch is a Loox alternative and competitor.Read more
AfluencerBetter for influencer marketing campaigns on social media platforms like Instagram, TikTok, and YouTube. Free to use with premium options for enhanced features.Read more
impact.comBetter for managing all types of marketing partnerships, not just product reviews. A better impact.com alternative for larger businesses needing enterprise-grade partnership management. More focus on general marketing partnerships than product reviews.Read more
Loox FAQ
What is Loox and what does Loox do?
Loox is a review management platform for e-commerce businesses. It helps collect and showcase customer reviews, including photos and videos, through automated emails and customizable widgets. This boosts brand trust and encourages repeat purchases by leveraging user-generated content.
How does Loox integrate with other tools?
Loox integrates with popular e-commerce platforms like Shopify. It also offers integrations for email marketing and other marketing automation tools to streamline review collection and management workflows. This allows for seamless data flow and enhanced functionality.
What the main competitors of Loox?
Top alternatives to Loox include Yotpo, Judge.me, Stamped.io, and Okendo. These competitors offer similar features such as review collection, display widgets, and integrations with popular e-commerce platforms. They also aim to boost sales and build brand trust through user-generated content.
Is Loox legit?
Yes, Loox is a legitimate platform for collecting and showcasing customer reviews. It integrates with popular e-commerce platforms and offers features like automated email requests and customizable review widgets, helping businesses build trust and increase sales. Users love its ease of use and effective review collection.
How much does Loox cost?
Loox pricing starts at $9.99/month for the Beginner plan. The Scale plan is $34.99/month, and the Unlimited plan costs $299.99/month. A free trial and free plan are also available for businesses looking to explore Loox's product. Is Loox worth it? It depends on your business needs and budget.
Is Loox customer service good?
Loox's customer service is consistently praised in reviews. Users describe the support team as "amazing," "responsive," and "helpful," highlighting their proactive assistance and problem-solving approach. Some users even consider Loox's customer service more like a marketing team than app support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.