Last updated on
Company health
Ratings
Bazaarvoice description
Bazaarvoice helps businesses harness the power of customer reviews. Their platform collects, manages, and displays ratings, reviews, and other user-generated content like photos and videos. Bazaarvoice then helps businesses use this content to increase sales, build brand loyalty, and understand customer sentiment. They work with thousands of brands and retailers, offering the ability to syndicate this content across different retail platforms.
Who is Bazaarvoice best for
Bazaarvoice is a comprehensive review management platform ideal for e-commerce businesses looking to leverage user-generated content. It helps collect, manage, and display ratings and reviews, increasing sales and brand loyalty. Users praise its comprehensive toolset and syndication features. However, some find the interface clunky and the pricing high. Bazaarvoice is a strong option for businesses prioritizing user-generated content but consider alternatives if budget is a primary concern.
-
Best fit for small, medium, and enterprise businesses.
-
Ideal for e-commerce, retail, consumer goods, manufacturing, education, real estate, transportation, media, software, marketing, professional services, and automotive industries.
Bazaarvoice features
| Supported Bazaarvoice supports sharing reviews across retailer websites. |
| Supported Bazaarvoice offers automated email review collection as part of its Essentials Package. |
| Supported Bazaarvoice supports review requests via email and SMS, and review monitoring across its network. |
| Supported Bazaarvoice supports shoppable moments with AI-powered product tagging and social commerce solutions. |
| Supported Bazaarvoice offers advanced analytics tools and insights into customer reviews. |
| Supported Bazaarvoice supports approving or rejecting submitted reviews. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Bazaarvoice reviews
We've summarised 793 Bazaarvoice reviews (Bazaarvoice GetApp reviews, Bazaarvoice Capterra reviews and Bazaarvoice G2 reviews) and summarised the main points below.
- The platform offers a comprehensive suite of tools for managing reviews, Q&A, and user-generated content.
- The review syndication feature allows businesses to distribute reviews across multiple retail partners.
- Bazaarvoice has a large network of retailers and brands, making it a widely-used and trusted platform.
- The platform provides robust reporting and analytics features to help businesses track review performance and customer sentiment.
- The user interface is clunky and outdated.
- Customer support can be slow and unresponsive, with some users experiencing long delays for issue resolution.
- Many users find the pricing to be high, especially for additional features like syndication.
- Technical issues and bugs have been reported with the platform, including problems with review syndication and the product catalog.
Bazaarvoice pricing
The commentary is based on 96 reviews from Bazaarvoice Capterra reviews and Bazaarvoice G2 reviews.
Bazaarvoice offers several product suites, including Bazaarvoice Vibe (for social, creator, and commerce content strategy), Ratings & Reviews, and Sampling. Each suite has three tiers: Essentials, Advanced, and Enterprise. Add-on products like Visual Syndication, professional services, ReviewSource, and Premium Network Insights are available. Support plans range from Standard to Enterprise, offering different response times and features.
Users sentiment
See the Bazaarvoice pricing page.
Bazaarvoice alternatives
bazaarvoice vs FoursixtyMore focused on shoppable Instagram content. Better for visual marketing and driving traffic from Instagram.Read more
BirdeyeBetter for multi-location businesses and local brands. Focuses on AI-powered automation for reputation management and online presence. Caters to a wider range of industries including finance, legal, and hospitality. Has stronger website traffic momentum. A good Bazaarvoice competitor and alternative.Read more
PowerReviewsBetter fit for financial institutions. Known for extensive analysis features and platform integrations. Has a larger website traffic growth momentum.Read more
bazaarvoice vs NiceJobBetter for small and medium businesses in the US. Focuses on review generation, social media management, and search engine ranking improvement. More affordable.Read more
AfluencerBetter for brands seeking influencer collaborations on social media platforms like Instagram, TikTok, and YouTube. Free to use with premium plan options.Read more
impact.comBetter for managing all types of marketing partnerships, not just reviews. Focuses on partnership automation, tracking, and payments. More suitable for finance and advertising.Read more
Bazaarvoice FAQ
What is Bazaarvoice and what does Bazaarvoice do?
Bazaarvoice is a platform that helps businesses collect, manage, and display user-generated content, such as ratings and reviews. This content helps increase sales, understand customer sentiment, and build brand trust. They offer review syndication across retail sites and robust analytics.
How does Bazaarvoice integrate with other tools?
Bazaarvoice integrates with various platforms, including social media networks and eCommerce sites. It supports sharing reviews across retailer websites and offers shoppable moments with AI-powered product tagging. However, some users have reported technical issues with these integrations.
What the main competitors of Bazaarvoice?
Top alternatives to Bazaarvoice include PowerReviews, Yotpo, Trustpilot, and Feefo. These competitors offer similar features such as review collection, syndication, and analytics. Some, like Yotpo, also provide additional marketing tools.
Is Bazaarvoice legit?
Yes, Bazaarvoice is a legitimate platform used by many brands and retailers to manage customer reviews and user-generated content. However, potential users should be aware of user feedback regarding pricing and customer support. Despite these concerns, Bazaarvoice is a widely used platform known for its comprehensive suite of tools.
How much does Bazaarvoice cost?
Bazaarvoice doesn't publicly disclose pricing information. Contact their sales team for a custom quote based on your specific needs and the desired product features.
Is Bazaarvoice customer service good?
Bazaarvoice customer service receives mixed reviews. Some customers praise the responsiveness and helpfulness of the support team, while others report slow response times and difficulty resolving issues. Several reviewers mention helpful account managers but also frequent turnover of support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.