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Qiscus description
Qiscus is a customer engagement platform designed for businesses of all sizes. It allows you to manage communications with your customers across multiple channels, including live chat, WhatsApp, Instagram, and Facebook, all from one platform. Qiscus aims to help businesses generate leads, increase sales conversions, and provide better customer support. They offer features like automated agent allocation, performance analytics, chatbot integration, and personalized messaging. Primarily serving Indonesia, Qiscus has clients in various industries across numerous countries.
Who is Qiscus best for
Qiscus is a robust customer engagement platform ideal for small to mid-sized businesses, especially in Indonesia. It excels at streamlining communication across multiple channels, including live chat, WhatsApp, and social media. Users praise its multi-agent support, customizable responses, and intuitive interface. However, some have noted issues with bot accuracy, message deletion limitations, and occasional downtime. If your business prioritizes omnichannel communication and seeks a platform tailored for the Indonesian market, Qiscus is worth considering.
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Best fit for small to mid-sized businesses.
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Suitable for businesses in various sectors, especially those focused on customer engagement in Indonesia.
Qiscus features
| Supported Qiscus supports live chat with website visitors in real time. |
| Supported Qiscus offers omnichannel support for various digital channels, including chat and social media. |
| Supported Qiscus supports performance analytics, including metrics like conversation counts and response times. |
| Supported Qiscus offers a visual chatbot flow builder called Intent Visual Builder. |
| Supported Qiscus supports automated routing of customer messages to agents based on predefined rules and agent availability. |
| Supported Qiscus supports CRM integrations via webhooks, APIs, and services like Zapier. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Qiscus reviews
We've summarised 23 Qiscus reviews (Qiscus G2 reviews) and summarised the main points below.
- Multi-agent support with automated agent allocation.
- Customizable buttons and logic for efficient responses.
- Integrates with multiple channels like WhatsApp, Facebook, Instagram, and email.
- User-friendly interface and easy to navigate dashboard.
- Provides analytics for tracking performance and customer interactions.
- Chat reply feature and deleting messages are unavailable.
- Bot responses can be inaccurate and lead to misrouted inquiries.
- Conversations have an expiration limit.
- Pricing can be high, especially for outbound messages and broadcast access.
- Occasional server downtime with limited communication from Qiscus.
Qiscus pricing
The commentary is based on 3 reviews from Qiscus G2 reviews.
Qiscus pricing is generally considered expensive by users, particularly the outbound messages and broadcast sessions. Subscriptions are not available monthly, with quarterly billing being the minimum offered. Some users find the 24-hour conversation expiration limit troublesome.
Users sentiment
See the Qiscus pricing page.
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Qiscus has a free trial.
Lite
Essential features for teams who just getting started with omnichannel platform.
Startup
For small teams who want to use Chatbot and App Center.
Grow
For teams that need complete and easy-to-integrate omnichannel features.
Enterprise
Customized and Scalable omnichannel solutions with dedicated support.
Qiscus alternatives
Salesforce Service CloudBetter fit for larger enterprises needing CRM and helpdesk integration. A broader industry focus makes it a viable Salesforce Service Cloud alternative.Read more
Verint MessagingBetter for medium to large businesses, particularly those in need of social media management. A Qiscus alternative focused on software/IT and industries like healthcare, finance, and e-commerce.Read more
DevRevBetter fit for SaaS businesses needing to connect customer feedback with product development. Has significantly more momentum currently.Read more
HubSpot Service HubBetter for larger businesses needing CRM and marketing tool integration. A good Qiscus alternative for companies in retail, consumer goods, and professional services. More established, with slower growth.Read more
SleekFlowBetter for businesses focused on sales and marketing automation through messaging apps. Has slightly better ratings on Glassdoor. A Qiscus alternative and competitor.Read more
ClickUpBetter for project management and team collaboration. Wider industry applicability. Has more momentum but lower average user ratings.Read more
Qiscus FAQ
What is Qiscus and what does Qiscus do?
Qiscus is a customer engagement platform that streamlines communication across multiple channels like WhatsApp, Instagram, and live chat. It offers features such as automated agent allocation, performance analytics, and chatbot integration, helping businesses improve customer support, generate leads, and boost sales conversions.
How does Qiscus integrate with other tools?
Qiscus integrates with various channels like WhatsApp, Facebook, Instagram, and email. It also supports CRM integrations through webhooks, APIs, and services such as Zapier, enabling streamlined workflows and data synchronization.
What the main competitors of Qiscus?
Qiscus competitors include Salesforce Service Cloud, Verint Messaging, HubSpot Service Hub, Front, SleekFlow, and Tiledesk. These alternatives offer similar customer engagement features, such as omnichannel communication and chatbot integration.
Is Qiscus legit?
Yes, Qiscus is a legitimate customer engagement platform. It offers omnichannel messaging, chatbots, and analytics. However, some users report high pricing and occasional downtime. Consider exploring alternatives if these are critical concerns for your business.
How much does Qiscus cost?
Qiscus pricing starts at $70/month for the Lite plan, $115/month for the Startup plan, and $270/month for the Grow plan. The Enterprise plan has custom pricing based on specific needs. A free trial is available. They also offer various add-ons like chatbots and CRM integrations.
Is Qiscus customer service good?
Based on the reviews, Qiscus's customer service receives positive feedback for its responsiveness and helpfulness in resolving issues. However, some users mention slow responses on weekends and occasional server downtime with limited communication.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.