Last updated on
Company health
Ratings
Phone.com description
Phone.com is a cloud-based phone system designed for small and growing businesses. It provides affordable and scalable communication solutions with a focus on ease of use. Features include video conferencing, mobile apps, virtual receptionists, and call routing. Phone.com aims to deliver a full-featured business phone system without the complexity and cost of traditional options.
Who is Phone.com best for
Phone.com offers an affordable cloud-based phone system ideal for small to medium-sized businesses. Users appreciate the flexible plans and mobile app, though some report issues with the app's performance and call quality. Consider Phone.com if you need basic VoIP features and a budget-friendly solution.
-
Best for small to medium-sized businesses.
-
Ideal for various sectors, including retail, e-commerce, and healthcare.
Phone.com features
| Supported Yes, Phone.com offers a mobile app for making and receiving calls. |
| Supported Phone.com supports call recording, accessible via My.Phone.com or Control Panel. |
| Supported Phone.com supports video conferencing, screen sharing, and collaboration tools. |
| Supported Phone.com offers customizable call routing based on various criteria. |
| Supported Phone.com supports sending and receiving SMS and MMS messages for business needs. |
| Supported Phone.com offers virtual receptionist services primarily through live agents, but also has automated options. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Phone.com reviews
We've summarised 100 Phone.com reviews (Phone.com Software Advice reviews, Phone.com GetApp reviews, Phone.com TrustPilot reviews, Phone.com Capterra reviews and Phone.com G2 reviews) and summarised the main points below.
- Affordable pricing plans for basic VoIP services.
- Wide range of features, including virtual receptionist and call forwarding.
- Mobile app allows for managing calls on the go, though with some limitations.
- Flexible plans that can adapt to changing business needs.
- Helpful and responsive customer support (mentioned in some reviews).
- App frequently crashes and has performance issues.
- Difficult and unintuitive setup process for call routing and other features.
- Inconsistent call quality and dropped calls reported by multiple users.
- Customer support, while available, can be unhelpful and slow to resolve issues.
- Confusing billing practices and unexpected charges.
Phone.com pricing
The commentary is based on 12 reviews from Phone.com Capterra reviews, Phone.com G2 reviews and Phone.com GetApp reviews.
Phone.com's pricing receives mixed reviews. Some users find it competitive and a great value, especially for solopreneurs and small businesses. Others express concern over hidden fees, unexpected price increases, and add-on costs for features like devices, pushing the overall cost higher than anticipated. Despite these concerns, many still consider it affordable compared to other VoIP providers.
Users sentiment
See the Phone.com pricing page.
Basic
500 pooled minutes, 1 phone number per account, limited video conferencing features.
Plus
Unlimited minutes, 1 phone number per user, advanced video conferencing features.
Pro
Unlimited minutes, 1 phone number per user, advanced video conferencing features, call recording, and other premium features.
Phone.com alternatives
Zoom WorkplaceBetter for larger organizations and remote teams. Offers more robust collaboration features like whiteboarding and AI-powered meeting summaries. Has stronger momentum in website traffic growth. Provides a more integrated communication experience but has more negative feedback regarding pricing.Read more
KloudTalkBetter for smaller businesses. Has significantly more momentum in terms of website traffic growth. Phone.com alternative. Phone.com competitor.Read more
8x8 WorkBetter for larger companies. Has stronger momentum. Higher rated by users. Offers MS Teams integration. Desktop app updates can be disruptive. Mobile app has some issues.Read more
NUACOMBetter for sales and customer service teams. Has significantly more momentum and higher customer ratings. Users praise the exceptional customer service and user-friendly interface.Read more
Ooma OfficeBetter for larger businesses. More stable website traffic growth. Higher ratings and more positive user reviews. Offers an automated dialer.Read more
RingEXBetter for enterprise companies. Has AI-powered features. More reliable call quality and integrations. Steeper learning curve and more complex setup.Read more
Phone.com FAQ
What is Phone.com and what does Phone.com do?
Phone.com is a cloud-based phone system for small businesses seeking affordable and scalable communication. It offers features like video conferencing, mobile apps, virtual receptionists, and call routing, providing a comprehensive yet simplified alternative to traditional phone systems.
How does Phone.com integrate with other tools?
Phone.com integrates with prominent CRM platforms like Zoho CRM and Salesforce, enabling streamlined workflows. It also connects with productivity tools such as Zapier and Google Workspace, enhancing collaboration and automation possibilities.
What the main competitors of Phone.com?
Top Phone.com competitors include Zoom Workplace, KloudTalk, 8x8 Work, NUACOM, Ooma Office, and RingEX. These alternatives offer similar cloud-based phone systems with features like video conferencing, messaging, and virtual receptionists, catering to various business needs and sizes.
Is Phone.com legit?
Yes, Phone.com is a legitimate cloud-based phone system. It offers affordable VoIP services and features like video conferencing and call routing. However, user reviews mention app performance issues and occasional difficulties with customer support. Consider these factors when evaluating Phone.com's safety and suitability for your needs.
How much does Phone.com cost?
Phone.com pricing starts at $9.99/month for the Basic plan, $16.99/month for the Plus plan, and $23.99/month for the Pro plan. Each plan offers different features and is tailored for specific business needs. Add-ons are available for expanded functionality.
Is Phone.com customer service good?
Phone.com's customer service receives mixed reviews. While some customers praise the helpful and responsive support, others report unhelpful and slow service. Some customers mention positive experiences with specific representatives, while others experienced difficulty getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.