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Ooma Office description
Ooma Office is a cloud-based phone system designed for businesses of all sizes. It offers unlimited calls, video conferencing, and mobile apps, allowing employees to work from anywhere. Ooma Office provides a range of features like virtual receptionist, call parking, and ring groups, aiming to enhance business communication and make smaller companies appear more established. It is presented as a cost-effective solution with flexible setup options and no contracts.
Who is Ooma Office best for
Ooma Office is a cloud-based phone system ideal for small businesses seeking a cost-effective, feature-rich communication solution. Users praise its affordability, ease of use, and the virtual receptionist feature. However, some users have reported issues with the mobile and desktop apps. It offers unlimited calling, video conferencing, and a mobile app for remote work.
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Best for small businesses seeking affordable and feature-rich VoIP.
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Suitable for most industries, enhancing communication and professionalism.
Ooma Office features
| Supported The Ooma Office app allows making calls using WiFi or cellular data. |
| Supported Ooma Office provides a voicemail service with multiple access methods and advanced features. |
| Supported Ooma Office supports video conferencing, screen sharing, and collaboration tools like an online whiteboard. |
| Supported Ooma Office offers cloud VoIP calling with advanced call management features. |
| Supported Ooma Office supports call hunting using Ring Groups, which route calls to multiple extensions sequentially. |
| Supported Ooma Office supports call recording in its Pro and Pro Plus plans. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Ooma Office reviews
We've summarised 364 Ooma Office reviews (Ooma Office Software Advice reviews, Ooma Office Capterra reviews and Ooma Office G2 reviews) and summarised the main points below.
- Affordable pricing praised by many users.
- Easy to use and setup.
- Virtual receptionist feature is popular.
- Mobile app allows for working remotely.
- The desktop app is glitchy.
- The mobile app can be glitchy.
- Customer support wait times can be long.
- Occasional dropped calls and call quality issues.
Ooma Office pricing
The commentary is based on 79 reviews from Ooma Office Capterra reviews, Ooma Office G2 reviews and Ooma Office Software Advice reviews.
Ooma Office is praised for its affordability and reasonable pricing, especially for small businesses and nonprofits. Users highlight its cost-effectiveness and value, appreciating the included features for the price. While some mention initial hardware expenses, the low monthly cost is a recurring positive sentiment.
Users sentiment
Ooma Office alternatives
TalkdeskBetter fit for larger organizations needing contact center software and AI-powered features. More expensive and less transparent pricing. Has more website traffic momentum.Read more
Phone.comBetter ease of use. A strong Ooma Office competitor for small businesses needing basic VoIP. Not suitable for enterprises. Has faster employee growth but slower website traffic growth. Lower ratings and more user complaints about app performance and customer support.Read more
KloudTalkBetter for small businesses. Website traffic is growing faster, but employee growth is slower. Fewer features like video conferencing and call recording.Read more
JustCallBetter for sales and marketing teams needing CRM integrations and AI insights. More integrations and has more momentum currently. A strong Ooma Office alternative for larger teams needing robust communication tools.Read more
ZapleeBetter for solopreneurs and very small businesses. A simpler, more affordable Ooma Office alternative for basic phone system needs. Lacks video conferencing and mobile app.Read more
VoIPstudioHas broader scalability and better customer support. It is growing faster than Ooma Office, indicating strong momentum. VoIPstudio offers pay-as-you-go pricing as an Ooma Office alternative.Read more
Ooma Office FAQ
What is Ooma Office and what does Ooma Office do?
Ooma Office is a cloud-based business phone system providing VoIP calling, video conferencing, and mobile apps. It offers features such as a virtual receptionist, call parking, and ring groups, designed to enhance communication and project a professional image for small to medium-sized businesses. It's known for its affordability and ease of use.
How does Ooma Office integrate with other tools?
Ooma Office integrates with popular CRM platforms like Salesforce, Zoho CRM, and Microsoft Dynamics 365. It also connects with productivity tools such as Microsoft Teams and Slack, enhancing collaboration and communication workflows.
What the main competitors of Ooma Office?
Top alternatives to Ooma Office include Phone.com, KloudTalk, and Zaplee. These VoIP providers offer similar features like virtual receptionists, call routing, and mobile apps, often at competitive price points.
Is Ooma Office legit?
Yes, Ooma Office is a legitimate cloud-based phone system. It's known for its affordable pricing, ease of use, and useful features like the virtual receptionist and mobile app. However, some users have reported issues with the desktop and mobile apps, and occasional call quality problems.
How much does Ooma Office cost?
Ooma Office pricing starts at $19.95 per user per month. They offer several plans, including Essentials, Pro, and Pro Plus. Contact Ooma Office directly for detailed pricing and to determine which plan best suits your business needs.
Is Ooma Office customer service good?
Ooma Office customer service receives mixed reviews. While some users praise the helpful and friendly support, others report long wait times and difficulty resolving issues. Several users mention positive experiences, but others describe the customer service as incompetent and unhelpful.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.