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8x8 Work description
8x8 Work is a cloud-based platform that combines phone calls, video conferencing, and messaging into a single application. It is suitable for businesses of all sizes and aims to simplify business communications. With features like call management, team chat, and video meetings for up to 500 participants, it aims to enhance productivity and collaboration regardless of location. 8x8 Work boasts robust security measures, high reliability, and integrations with popular business applications.
What companies are using 8x8 Work?
Who is 8x8 Work best for
8x8 Work is a cloud-based communication platform ideal for businesses of all sizes, especially those with remote teams. Users praise its intuitive interface and seamless MS Teams integration. However, some have reported issues with the mobile app and occasional SMS failures. It unifies phone calls, video conferencing, and messaging into a single application.
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Best for small to enterprise-level businesses seeking unified communication.
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Strong fit for various industries, including Healthcare, Finance, Retail, and more.
8x8 Work features
| Supported 8x8 Work integrates with 8x8 Contact Center for omnichannel AI features. |
| Supported 8x8 Work offers cloud phone system with unlimited calling, HD video, and secure messaging on any device. |
| Supported Team messaging is supported via chat rooms. |
| Supported 8x8 Work offers a mobile app for making and receiving calls. |
| Supported 8x8 Work integrates with various apps and services for seamless workflows. |
| Supported 8x8 Work supports video conferencing with screen sharing and collaboration tools through 8x8 Meet. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
8x8 Work reviews
We've summarised 946 8x8 Work reviews (8x8 Work GetApp reviews, 8x8 Work Software Advice reviews, 8x8 Work Capterra reviews and 8x8 Work G2 reviews) and summarised the main points below.
- Implementation and customer support are highly praised.
- Intuitive user interface and easy-to-use tools.
- Seamless integration with MS Teams.
- Flexible call routing and forwarding options, including mobile app integration.
- Occasional SMS message delivery failures reported.
- Frequent desktop application updates can be disruptive.
- Mobile app can be buggy, with occasional call drops and connectivity problems.
- Analytics and reporting features could be more robust.
8x8 Work pricing
The commentary is based on 90 reviews from 8x8 Work Capterra reviews, 8x8 Work G2 reviews, 8x8 Work GetApp reviews and 8x8 Work Software Advice reviews.
8x8 Work is praised for its affordability and cost-effectiveness, particularly for small businesses. While some users find certain features or license upgrades pricey, many highlight the overall cost savings compared to traditional phone systems. Some users mention billing complexities and discrepancies.
Users sentiment
See the 8x8 Work pricing page.
8x8 Work alternatives
Zoom WorkplaceBetter for medium and large businesses. Offers integrated email and calendar features, AI powered tools, and solutions for hybrid work environments. Has broader integrations.Read more
GoTo ConnectHas broader industry applicability, including e-commerce and energy. Website traffic is growing faster. More stable employee growth. Users report more stable mobile app experience and less frequent updates.Read more
Google MeetBetter integrated with Google Workspace. Simpler and easier to use, especially for basic video conferencing. More affordable pricing plans. A strong Google Meet alternative for those already within the Google ecosystem.Read more
RingEXOffers AI-powered calling features, including real-time note-taking and conversation analysis. Supports e-commerce. Has slightly lower ratings. 8x8 Work alternative.Read more
Yeastar P-Series PBX SystemOffers more flexible deployment options and integrates with Microsoft Teams and Zoho. Boasts easier implementation and use. Customer support is rated highly.Read more
8x8 Work FAQ
What is 8x8 Work and what does 8x8 Work do?
8x8 Work is a cloud-based communication platform combining calling, video conferencing, and messaging. It simplifies business communications with features like team chat, video meetings, and integrations with business apps, improving productivity and collaboration for businesses of all sizes.
How does 8x8 Work integrate with other tools?
8x8 Work integrates with various apps and services to create seamless workflows. It also integrates with 8x8 Contact Center for omnichannel AI features and supports video conferencing through 8x8 Meet. This enhances productivity and streamlines communication across different platforms.
What the main competitors of 8x8 Work?
Top alternatives to 8x8 Work include Zoom Workplace, GoTo Connect, Intermedia Unite, RingCentral MVP (formerly RingEX), Zoho Cliq, and Microsoft Teams. These competitors offer similar features such as cloud-based phone systems, video conferencing, and team messaging.
Is 8x8 Work legit?
Yes, 8x8 Work is a legitimate cloud-based communication platform. It offers a comprehensive suite of features like video conferencing, team messaging, and a cloud phone system. It's generally considered safe and reliable by users, though some have reported minor issues with the mobile app.
How much does 8x8 Work cost?
I cannot find pricing information for 8x8 Work. Contact 8x8 sales for product pricing details. Consider exploring alternative solutions if budget is a primary concern.
Is 8x8 Work customer service good?
8x8 Work customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, others have experienced long wait times and difficulty getting issues resolved. Some users mention inconsistent support quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.