Last updated on
Company health
Ratings
OnPage description
OnPage is an incident management platform that sends urgent alerts to the right people on your team. It works for IT, healthcare, and other industries that need reliable communication. OnPage helps you set up schedules, send alerts through multiple channels (even if phones are on silent), and track responses to improve reaction time for urgent issues.
Who is OnPage best for
OnPage is a reliable incident management platform ideal for organizations requiring urgent alerts. Users praise its dependable notifications and multi-channel approach, ensuring critical messages are never missed, even when phones are on silent. However, some users mention persistent alerts after acknowledgment and limited customization. OnPage is best for IT, healthcare, and other time-sensitive industries.
-
Best for small to enterprise-level businesses needing reliable alerts.
-
Ideal for IT, healthcare, and other time-sensitive sectors.
OnPage features
| Supported OnPage supports defining on-call schedules and rotations for alerts. |
| Supported OnPage supports priority messaging with distinct alerts for urgent situations. |
| Supported OnPage supports escalation policies for unacknowledged alerts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
OnPage reviews
We've summarised 270 OnPage reviews (OnPage G2 reviews) and summarised the main points below.
- Reliable alerts, especially for on-call situations.
- Easy to use and set up.
- Multiple notification channels.
- Integrates with other systems.
- Loud and persistent alerts ensure messages are not missed.
- Alerts keep going off even after being acknowledged.
- Cannot page someone directly through the app.
- Transcriptions of voice messages are often inaccurate.
- App ignores system volume settings.
- Limited customization options, especially for ringtones.
OnPage pricing
The commentary is based on 7 reviews from OnPage G2 reviews.
OnPage offers a valuable service with some users mentioning cost concerns, particularly for multiple users. However, many find its pricing worthwhile due to its time-saving features, replacing expensive pagers and other communication methods.
Users sentiment
See the OnPage pricing page.
-
OnPage has a free trial.
OnPage
This plan includes features like E-Mail Notifications, SMS Notifications, Phone Call Notifications, Persistent Notifications Up to Eight Hours, Android/iOS Push Notications, Alert-Until-Read Notifications, Mobile Notifications, HIPAA Compliance, Repeat Delivery, Message Reply & Forward Attachments, Enterprise Contact Sync to Devices, Up To Five Users, Phone Address Book OnPage Sync, View User Presence, View Team/Groups, Teams, Data Restrictions & Visibility, Managing and Creating Escalation Groups, Managing and Creating Failover Groups, Ability to Remote Wipe, Web-Based Console Access, Incident Management, On-Call Calendar and Scheduler, On-Call Reminders, Real-Time Stamp Audit Trail, Post-Incident Reports, OnPage Incident Templates, Enterprise-Wide Messaging Status Updates, Standard SLA, Enhanced SLA, Company-Wide Communication, and Web Conference Bridge.
Enterprise Silver
This plan includes all the features from the OnPage plan and additional features like Dedicated Line + Voicemail, Dedicated Line + Voicemail + Voicemail Transcription, Dedicated Line + Text Messaging, and Dedicated Line.
Enterprise Gold
This plan includes all features from the Enterprise Silver plan plus additional features like Live Call Routing, Mass Notification (BlastIT), Advanced Reporting & Analytics, Enhanced Data Access, On-Call Analytics, User & Team Productivity Analysis, Daily, Weekly, Monthly & Yearly Analytics, Downloadable Reports, Access Data Management, Six-Year Data Retention, Customize Data Access, Dedicated Customer Success, 24/7 Live Support, 24/7 Email Support, Knowledge-Based University, Access to OnPage APIs, Rest API, Hub API, WCTP, SNPP, TAP, and SOAP API.
OnPage alternatives
SIGNL4Better fit for smaller businesses and those in manufacturing, professional services, or software/IT. Has more momentum currently.Read more
AteraBetter for IT departments and MSPs. Geared towards broader IT infrastructure management, including hardware inventory and patch management. Atera is growing faster than OnPage. More reviews available for Atera.Read more
SolarWinds Service DeskBetter for IT support and asset management. A more cost-effective solution for mid-sized companies streamlining IT operations. More user-friendly with a helpful mobile application and effective procurement tools. Stronger in reporting features. Integrates with Dameware Remote Support and potentially Salesforce via Zapier. Users report asset management and limited automation as areas for improvement.Read more
Jira Service ManagementBetter for IT teams needing ticketing, incident management, and change management in a single platform. A Jira Service Management alternative, it is less customizable for the customer portal.Read more
N-able N-centralBetter for IT and software companies. Also suitable for medium and large businesses. A good OnPage alternative for comprehensive IT management and automation.Read more
Spike.shMore focused on software development and operations teams. Has more momentum based on employee growth. Offers a lower starting price.Read more
OnPage FAQ
What is OnPage and what does OnPage do?
OnPage is an incident management platform designed for IT, healthcare, and other time-sensitive industries. It provides reliable alerting through multiple channels, even when devices are on silent. OnPage enables on-call scheduling, escalation policies, and response tracking to minimize downtime during critical incidents.
How does OnPage integrate with other tools?
OnPage integrates with other systems, enhancing its functionality and allowing for seamless communication and alert management within existing workflows. This integration capability improves incident response times and ensures efficient communication.
What the main competitors of OnPage?
Top alternatives to OnPage include SIGNL4, a mobile-first alerting and incident response platform, and Atera, an all-in-one IT management solution with AI capabilities. Other competitors are Freshservice, SolarWinds Service Desk, and Zendesk Support Suite, each offering varying features for IT and customer service.
Is OnPage legit?
OnPage is a legitimate incident management platform. User reviews praise its reliable alerts and ease of use. While some users mention persistent alerts and limited customization, its positive ratings on G2 and Glassdoor suggest OnPage is a safe and reliable choice for urgent alerting.
How much does OnPage cost?
OnPage pricing starts at $13.99 per user per month billed annually for the basic plan. Enterprise Silver is $22.99 per user per month and Enterprise Gold is $28.99 per user per month (both billed annually). Add-ons like Dedicated Line and Live Call Routing are also available.
Is OnPage customer service good?
OnPage's customer service receives positive feedback. Users highlight the quick and helpful responses from the support team, especially during setup and troubleshooting. They appreciate the 24/7 availability and proactive assistance, contributing to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.