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PagerDuty description
PagerDuty is a cloud-based software platform designed to help businesses prevent and resolve technology issues that impact their operations and customers. It provides a central hub where teams can receive alerts about incidents, collaborate on solutions, and track their progress in real-time. PagerDuty integrates with a wide range of monitoring and communication tools, automating workflows and ensuring that the right people are notified promptly to minimize downtime and maintain service reliability. The platform is trusted by companies of all sizes across various industries, helping them deliver seamless digital experiences while optimizing their IT operations.
Who is PagerDuty best for
PagerDuty is a reliable incident management platform ideal for IT, DevOps, and SRE teams needing real-time alerts, on-call scheduling, and integrations with various tools. Users praise its reliability and integrations but note the complex setup and high cost. PagerDuty excels at minimizing downtime and ensuring seamless digital experiences.
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Best for small, medium, and large businesses.
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Ideal for IT, software, and telecommunications companies, but also suitable for other sectors.
PagerDuty features
| Supported PagerDuty supports push notifications for alerts on iOS and Android devices. |
| Supported PagerDuty supports sending alerts via SMS. |
| Supported PagerDuty receives email alerts and triggers incidents based on them. |
| Supported PagerDuty allows defining on-call schedules and rotations for alerts. |
| Supported PagerDuty integrates with many tools via its API and integrations library. |
| Supported PagerDuty escalates unacknowledged alerts to other team members based on configured escalation policies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
PagerDuty reviews
We've summarised 1098 PagerDuty reviews (PagerDuty Software Advice reviews, PagerDuty GetApp reviews, PagerDuty Capterra reviews and PagerDuty G2 reviews) and summarised the main points below.
- Real-time alerts and notifications are reliable.
- Customizable on-call schedules and escalation policies.
- Wide range of integrations with monitoring and communication tools (e.g., Slack, Jira, AWS).
- Mobile app enables alert management on-the-go.
- Complex initial setup can be challenging for new users.
- High cost compared to other incident management solutions.
- UI/UX, especially the web interface, can be confusing and unintuitive.
- Over-alerting and difficulties with alert grouping/suppression.
PagerDuty pricing
The commentary is based on 68 reviews from PagerDuty Capterra reviews, PagerDuty G2 reviews and PagerDuty GetApp reviews.
PagerDuty is praised for its reliability and integrations but many reviewers find it expensive compared to competitors with similar features. Some also point out a complex initial setup and user interface as drawbacks.
Users sentiment
See the PagerDuty pricing page.
PagerDuty alternatives
pagerduty vs xMattersBetter for Healthcare, Finance, Manufacturing, and Automotive. Website traffic is growing faster. PagerDuty alternative. xMatters competitor.Read more
incident.ioBetter Slack integration and a more intuitive user interface. incident.io is growing faster in terms of web traffic but slower regarding employee growth. It has higher ratings and is loved for its customer support. However, it has more negative pricing sentiment and limited API functionality. A PagerDuty competitor best for tech companies.Read more
NovistoBetter for ESG management and reporting. Focuses on sustainability for mid-sized and large companies. Has grown faster in website traffic but slower in employee growth. Higher ratings on G2 and Glassdoor.Read more
AlertOpsBetter fit for Healthcare, Wellness, Pharma, and Software/IT/Telecommunications. A strong PagerDuty competitor with faster employee growth. Cost-effective with excellent customer support. Phone call integrations and heartbeat monitoring are valuable features.Read more
SolarWinds Service DeskBetter for asset management and IT support. A more cost-effective PagerDuty alternative for small to medium businesses needing strong IT service management and asset tracking. Easier to use with a user-friendly interface. More positive user reviews and higher ratings.Read more
Jira Service ManagementBetter for internal team collaboration and IT processes. A good PagerDuty alternative for users already familiar with Jira. Negative pricing sentiment.Read more
PagerDuty FAQ
What is PagerDuty and what does PagerDuty do?
PagerDuty is an incident management platform that helps businesses resolve critical IT issues quickly. It provides real-time alerts, on-call scheduling, and automated escalations to ensure the right people are notified and problems are addressed efficiently, minimizing downtime and maintaining service reliability. It integrates with various monitoring and communication tools.
How does PagerDuty integrate with other tools?
PagerDuty integrates with a wide range of monitoring and communication tools, including Slack, Jira, and AWS. This allows for automated workflows, ensuring the right people are notified promptly to minimize downtime and maintain service reliability. It also supports push notifications, SMS, and email alerts.
What the main competitors of PagerDuty?
Top alternatives to PagerDuty include xMatters, AlertOps, and Zenduty. These platforms offer similar incident management features like on-call scheduling, automated escalations, and integrations with various monitoring tools. They provide reliable alerting and streamlined communication to minimize downtime and resolve IT issues effectively.
Is PagerDuty legit?
Yes, PagerDuty is a legitimate and widely used incident management platform. It's known for reliable real-time alerts and extensive integrations. However, some users find the initial setup complex and the cost high.
How much does PagerDuty cost?
PagerDuty pricing is not publicly available. Contact PagerDuty's sales team for a customized quote based on your specific product needs and team size. Consider whether PagerDuty is worth it based on its features and your incident management requirements.
Is PagerDuty customer service good?
PagerDuty's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, some have experienced slow response times or difficulty getting their issues resolved. Others mention excellent onboarding support and readily available assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.