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incident.io description
incident.io is a platform designed to help companies manage internal incidents like outages or service disruptions. It connects to your communication tools to loop in the right people and automate your response process. The software provides a central place to track the incident, communicate with stakeholders, and learn from what happened. incident.io is used by tech companies like Etsy and Monday.com to streamline their incident response and build more reliable systems.
Who is incident.io best for
incident.io is a platform for managing internal incidents, from outages to service disruptions. It integrates with Slack, automating responses and centralizing communication. Users praise its intuitive interface and responsive support but desire more API functionality. A great choice for tech companies seeking streamlined incident management.
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Best for small to medium-sized tech companies using Slack.
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Ideal for tech companies needing structured incident management.
incident.io features
| Supported incident.io provides a centralized platform for managing on-call schedules, ensuring 24/7 coverage for incident response. |
| Supported incident.io offers automated incident response playbooks to streamline workflows and reduce response times. |
| Supported incident.io provides real-time status pages to keep stakeholders informed about incidents and their resolution progress. |
| Supported incident.io integrates with existing tools and workflows for seamless incident management. |
| Supported incident.io offers a collaborative platform for teams to manage incidents effectively. |
| Supported incident.io provides valuable insights into incident trends and performance for continuous improvement. |
| Supported incident.io facilitates post-incident reviews and analysis to learn from incidents and improve future responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
incident.io reviews
We've summarised 164 incident.io reviews (incident.io G2 reviews) and summarised the main points below.
- Excellent Slack integration, enabling seamless incident management within the communication platform.
- Intuitive and user-friendly interface, simplifying incident response for both technical and non-technical users.
- Highly responsive and helpful customer support, consistently praised for their assistance.
- Flexible and customizable workflows, enabling adaptation to specific organizational needs.
- Limited API functionality: Users express a need for more comprehensive API capabilities, particularly for managing the full lifecycle of incidents and alerts.
- Catalog creation is challenging and could be improved for easier use.
- Limited transparency on upcoming features and roadmap visibility.
- Integration with Microsoft Teams calling is not as smooth as with Slack huddles.
incident.io pricing
The commentary is based on 11 reviews from incident.io G2 reviews.
Incident.io's pricing model is generally considered expensive, especially for smaller teams needing more integrations or workflows. The jump between pricing tiers is significant, often requiring contact with sales rather than self-service. Despite the cost, many users find the value provided justifies the expense.
Users sentiment
See the incident.io pricing page.
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incident.io has a free plan.
Team
Simple and effective all-in-one incident management for smaller teams. Includes features like on-call and alerting, Slack native incident response, a status page, AI, and workflows.
Pro
Powerful end-to-end incident management for larger and more mature organizations. Includes all Team features plus advanced insights, a seamless post-incident process, private incidents, and policies.
Enterprise
Advanced incident management, with additional security, support, and control. Includes all Pro features plus a dedicated account manager, advanced access control, and multiple environments.
incident.io alternatives
OpsgenieBetter for larger organizations needing phone alerts. Stronger IT industry focus. Jira integration is a plus for Atlassian users. Easier implementation, but less user-friendly.Read more
JumpCloudBetter for identity and access management, device management, and single sign-on. A more suitable incident.io competitor for companies with diverse IT environments needing comprehensive user/device management. Caters to a wider range of industries and is growing faster.Read more
FireHydrantBetter for enterprise customers. More automation and runbook features. Pricing is more transparent. incident.io alternative; incident.io competitor.Read more
ManageEngine Endpoint CentralBetter for device management across various operating systems. More suitable for companies with diverse IT environments needing endpoint security and automation. Caters to a wider range of industries. Has more momentum based on LinkedIn employee growth. Lower ratings on G2 and Glassdoor. Positive pricing sentiment.Read more
SolarWinds Service DeskBetter for IT service management and asset tracking. A more suitable incident.io competitor for organizations focused on broader IT operations. Caters to a wider range of industries. More positive pricing sentiment.Read more
AlertOpsBetter suited for IT operations and MSPs. More affordable and offers phone call integrations. Has growing momentum based on employee growth.Read more
incident.io FAQ
What is incident.io and what does incident.io do?
incident.io streamlines incident management, connecting to communication tools like Slack to loop in the right people, automate responses, and provide a central hub for tracking, communication, and post-incident analysis. It's praised for its intuitive interface and excellent Slack integration but has some limitations regarding API functionality.
How does incident.io integrate with other tools?
incident.io integrates seamlessly with Slack, enabling streamlined incident management within your existing communication platform. It also offers integrations with other tools, though users desire more comprehensive API functionality for enhanced control and automation.
What the main competitors of incident.io?
Alternatives to incident.io include Opsgenie, FireHydrant, and AlertOps, all offering incident management solutions. For broader IT management, consider JumpCloud, ManageEngine Endpoint Central, or SolarWinds Service Desk.
Is incident.io legit?
Incident.io is a legitimate incident management platform. User reviews praise its intuitive interface and Slack integration, indicating its safety and effectiveness for incident response. However, some users desire expanded API functionality.
How much does incident.io cost?
Incident.io offers a free Basic plan for up to 5 users. The Team plan is $15 per user/month, and the Pro plan is $25 per user/month. Enterprise pricing is custom. Add-ons are also available for additional fees.
Is incident.io customer service good?
Incident.io's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and proactive approach. They are lauded for quickly addressing issues, providing valuable guidance during implementation, and actively incorporating user feedback for product improvements.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.