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FireHydrant description
FireHydrant is a software platform designed to help companies manage technical incidents. It offers a centralized system to handle on-call scheduling, incident response, and post-incident analysis. FireHydrant emphasizes automation and integrations with popular tools like Slack and Pagerduty to streamline incident management processes and improve response times. Its features aim to reduce manual work, enhance team communication, and provide insights to prevent future incidents. FireHydrant primarily targets tech companies with established IT and DevOps teams.
Who is FireHydrant best for
FireHydrant is an incident management platform designed for tech companies with established IT and DevOps teams. It streamlines incident response, automates tasks, and integrates with tools like Slack. Users praise its flexible runbooks and automation but note occasional UI issues and limited customization. FireHydrant helps reduce manual work and improve communication during incidents, leading to faster resolution and reduced downtime.
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Best for enterprise companies.
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Ideal for tech companies with established IT and DevOps teams.
FireHydrant features
| Supported FireHydrant supports task management specifically for incident response. |
| Supported FireHydrant offers custom runbooks and integrates with Slack Workflow Builder for automation. |
| Supported FireHydrant automates incident response, minimizing the impact and downtime from cyberattacks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
FireHydrant reviews
We've summarised 56 FireHydrant reviews (FireHydrant G2 reviews) and summarised the main points below.
- Flexible runbooks and automation capabilities are highly praised.
- Seamless Slack and other integrations enhance communication.
- Streamlines incident response and reduces manual tasks.
- Excellent customer support and responsiveness to feedback.
- Effective for incident coordination, analysis, and retrospectives.
- UI issues and occasional bugs are reported, impacting user experience.
- Some integrations require workarounds.
- Analytics and reporting features could be improved.
- Limited customization options for paging and stakeholder communication.
FireHydrant pricing
The commentary is based on 3 reviews from FireHydrant G2 reviews.
FireHydrant's pricing is generally considered favorable, particularly for its features and integrations. However, some users would prefer a usage-based pricing model over the current per-seat licensing. Overall, the pricing structure is viewed as a positive aspect contributing to its value proposition.
Users sentiment
See the FireHydrant pricing page.
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FireHydrant has a free plan.
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FireHydrant has a free trial.
Trial Account
This free trial allows access to basic incident response, unlimited incidents, service catalog, status pages, and basic integrations. The trial is limited to up to 25 users.
Platform Pro
This plan includes unlimited email notifications, unlimited push notifications, unlimited escalation policies, on-call scheduling, incident Slack/MS Teams bot, 5 runbooks, alert routing, status pages, 5 integrations, 10 custom fields, 20 responders, and SSO.
Enterprise
The Enterprise plan includes all features in the Pro plan plus unlimited runbooks, additional SMS/voice notifications, Slack Enterprise Grid, private incidents, private status pages, incident analytics, data exports, volume discounting, premium customer support, dedicated customer success, viewer licenses, SCIM, multiple organizations, and SLAs.
FireHydrant alternatives
JumpCloudBetter for identity and access management. More suitable for mid-sized companies with diverse IT environments. Has broader industry applicability. Is growing faster and has more momentum. More user reviews and higher ratings on G2. Users praise robust security features and customer support.Read more
Spike.shBetter fit for smaller organizations. Has a mobile app for incident and on-call management. Growing faster than FireHydrant. A FireHydrant competitor and alternative.Read more
AteraBetter fit for IT departments and MSPs supporting SMBs. Wider OS support and per-technician pricing. Growing faster than FireHydrant.Read more
SolarWinds Service DeskBetter for asset and IT support management. A good FireHydrant alternative for companies of all sizes, especially those outside tech. More user-friendly with broader industry application.Read more
ManageEngine Endpoint CentralBetter for managing and securing various device types, including mobile devices. More suitable for small to medium businesses with diverse IT environments. Has broader industry applicability. Is growing faster and has more momentum.Read more
AlertOpsBetter fit for IT teams and MSPs. More cost-effective. Has strong customer support. Setup and mobile app may be difficult.Read more
FireHydrant FAQ
What is FireHydrant and what does FireHydrant do?
FireHydrant is an incident management platform that streamlines and automates the incident response process. It provides a central hub for on-call scheduling, communication, and post-incident analysis. FireHydrant integrates with popular tools like Slack and PagerDuty to minimize downtime and improve team collaboration during incidents.
How does FireHydrant integrate with other tools?
FireHydrant integrates with popular tools like Slack, PagerDuty, and other platforms through its flexible runbooks and automation capabilities. These integrations enhance communication and streamline incident response workflows. Some integrations may require workarounds.
What the main competitors of FireHydrant?
Top alternatives to FireHydrant include Spike.sh, which focuses on real-time alerts and integrations, and AlertOps, specializing in incident management and automated escalations. Other competitors are JumpCloud, Atera, SolarWinds Service Desk, and ManageEngine Endpoint Central.
Is FireHydrant legit?
FireHydrant is a legitimate incident management platform. User reviews praise its automation, Slack integration, and streamlined response capabilities. While some users mention UI issues and limited customization, FireHydrant is generally considered a safe and effective tool for managing technical incidents.
How much does FireHydrant cost?
FireHydrant's pricing includes a 14-day free trial and a free plan. The Platform Pro plan is $9,600 yearly. For enterprise-level pricing, contact FireHydrant for a custom quote. An add-on, "Signals", is priced based on usage.
Is FireHydrant customer service good?
FireHydrant's customer service receives positive feedback. Users highlight the responsive support and helpfulness of the customer support team in resolving issues and navigating complex workflows. Users also appreciate FireHydrant's openness to feedback and proactive product improvements.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.