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Rootly

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Last updated on

Company health

Employee growth
15% increase in the last year
Web traffic
1% decrease in the last quarter
Financing
May 2023 - $15M

Ratings

G2
4.8/5
(52)
Glassdoor
4.3/5
(11)

Rootly description

Rootly is an incident management platform that streamlines how your team handles and learns from technology disruptions. Built around Slack, it automates tasks like creating communication channels, notifying responders, and updating stakeholders. Rootly helps track incidents, generate postmortem reports, and analyze trends to improve your company's response to future incidents. It integrates with tools like PagerDuty, Jira, and Zoom.

Who is Rootly best for

Rootly streamlines incident management for tech companies, automating tasks within Slack. Users praise its automated workflows, integrations, and AI-powered features but note occasional UI clunkiness and notification overload. Best for medium to large businesses seeking improved incident response and analysis.

  • Best for medium to large tech companies (101+ employees).

  • Ideal for software, IT, and telecommunications companies.

Rootly features

Type in the name of the feature or in your own words tell us what you need
Supported

Rootly offers a dedicated platform to streamline incident management processes, from creation to resolution and post-incident analysis.
Supported

Rootly is built around Slack, enabling automated communication, notifications, and updates within dedicated channels.
Supported

Rootly automates tasks like creating Slack channels, notifying responders, and updating stakeholders, reducing manual effort during incidents.
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Rootly helps generate postmortem reports to analyze incidents, identify trends, and improve future responses.
Supported

Rootly tracks incidents, generates reports, and analyzes trends to help companies improve their response to future incidents.
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Rootly integrates with tools like PagerDuty, Jira, and Zoom to enhance its functionality and connect with existing workflows.
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Rootly offers on-call scheduling, escalation policies, and override management features within a user-friendly interface.

Rootly reviews

We've summarised 52 Rootly reviews (Rootly G2 reviews) and summarised the main points below.

Pros of Rootly
  • Streamlines incident management and automates busywork within Slack.
  • Customizable playbooks and integrations with PagerDuty, Jira, and Confluence.
  • AI-based incident summarization and RCA drafting in Slack.
  • Excellent customer support and onboarding experience.
  • Facilitates consistent incident management processes.
Cons of Rootly
  • UI can feel clunky, especially when navigating incidents or setting up workflows.
  • Some workflows require trial and error and some integrations could be smoother.
  • Occasional excessive Slack notifications and updates.
  • Metrics dashboards lack flexibility and interactivity.
  • Limited customization for specific fields and reporting.

Rootly pricing

The commentary is based on 1 reviews from Rootly G2 reviews.

Rootly's pricing seems reasonable considering the value it provides through streamlined incident management, automation, and integrations. While some users mention it's "worth the money," specific pricing details aren't available in the reviews. However, the return on investment from reduced toil and faster incident resolution appears to be a key benefit.

See the Rootly pricing page.

Rootly alternatives

  • Logo of ServiceNow IT Service Management
    ServiceNow IT Service Management
    Better for larger enterprises. A broader industry fit. Has more momentum based on employee growth and website traffic. More user reviews suggest a wider adoption.
    Read more
  • Logo of Spike.sh
    Spike.sh
    Has broader appeal for businesses of all sizes. Offers real-time alerts via various channels, including phone calls and SMS. Provides status pages and automated responses for common incidents. Integrates with a wider range of tools (80+). Has more momentum based on LinkedIn employee growth.
    Read more
  • Logo of Opsgenie
    Opsgenie
    Better for companies needing phone call alerts and escalations. Stronger integrations with broader messaging apps like Microsoft Teams. More user reviews are available, suggesting wider adoption.
    Read more
  • Logo of ManageEngine Endpoint Central
    ManageEngine Endpoint Central
    Better for device management, patching, and security monitoring from a central location. A good Rootly competitor for organizations focused on endpoint and mobile device management. Supports Windows, Mac, and Linux.
    Read more
  • Logo of 4me
    4me
    Better for managing IT and business services in mid-size and large enterprises. A broader industry fit, especially for Healthcare, Finance, Education, Hospitality, Marketing, and Agriculture. Higher ratings on G2 and Capterra. Users praise its ease of use and speed, but note limited reporting and customization.
    Read more
  • Logo of Jira Service Management
    Jira Service Management
    Better for IT teams seeking help desk and ITSM features within the familiar Jira ecosystem. A broader industry fit, particularly suited for Software, IT & Telecommunications. However, note the negative sentiment around pricing and potential complexity for new users.
    Read more

Rootly FAQ

  • What is Rootly and what does Rootly do?

    Rootly is an incident management platform built for Slack that automates incident response, from creating communication channels to generating postmortems. It integrates with tools like PagerDuty and Jira, helping engineering teams resolve incidents faster and learn from them. Rootly helps streamline incident management processes and improve future responses.

  • How does Rootly integrate with other tools?

    Rootly integrates with various tools to enhance incident management. It's built around Slack, enabling seamless communication and automation. It also integrates with PagerDuty, Jira, and Zoom, connecting with existing workflows for efficient incident response.

  • What the main competitors of Rootly?

    Rootly's main competitors include incident management platforms like Opsgenie, Spike.sh, and ServiceNow IT Service Management. Alternatives like Jira Service Management and ManageEngine Endpoint Central offer overlapping functionalities for incident and IT service management. Each caters to slightly different needs and scales.

  • Is Rootly legit?

    Rootly is a legitimate incident management platform. User reviews highlight its streamlined incident management and automated workflows within Slack. Rootly integrates with popular tools like PagerDuty, Jira, and Zoom, and boasts strong website traffic growth, indicating increasing popularity and trustworthiness.

  • How much does Rootly cost?

    I couldn't find pricing details for Rootly. For the most current pricing information, it's best to check their official website or contact their sales team.

  • Is Rootly customer service good?

    Rootly's customer service receives overwhelmingly positive feedback. Users consistently praise the team's responsiveness, helpfulness, and proactive approach to addressing issues and implementing feature requests. Support interactions are described as fast, direct, and friendly.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.