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Rootly description
Rootly is an incident management platform that streamlines how your team handles and learns from technology disruptions. Built around Slack, it automates tasks like creating communication channels, notifying responders, and updating stakeholders. Rootly helps track incidents, generate postmortem reports, and analyze trends to improve your company's response to future incidents. It integrates with tools like PagerDuty, Jira, and Zoom.
Who is using Rootly?
Who is Rootly best for
Rootly is an incident management platform that helps tech companies streamline incident handling and learn from disruptions. We find that its automation of tasks within Slack, like creating communication channels and notifying responders, is a major draw. Users appreciate the customizable playbooks, integrations, and AI-driven insights, which facilitate consistent incident management processes. Rootly is a good fit for medium to large businesses.
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Perfect for mid-sized to large tech companies (100+ employees) seeking to streamline incident response and improve system reliability.
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Ideal for software, IT, and telecommunications industries needing efficient incident management and workflow automation.
Rootly features
Supported Centralized Alert Management: Rootly provides a centralized platform for all alerts, helping teams manage and respond to incidents more effectively. |
Supported Rapid Onboarding: Rootly offers rapid onboarding with best practice templates and shadow rotations, enabling teams to quickly adopt and implement the platform. |
Supported Mobile App: Rootly has a mobile app for both iOS and Android. ACK, escalate, bypass do not disturb and more from both iOS and Android |
Supported Configuration Without Headache: Rootly allows users to manage schedules, escalations, and PTO-aware overrides with a beautiful intuitive interface. |
Supported Faster Migration from PagerDuty: Rootly enables users to migrate from PagerDuty faster, suggesting competitive pricing. |
Supported Beyond 'Services' Incident Management: Rootly's platform goes beyond just 'Services,' offering a comprehensive approach to incident management. |
Supported Auto spin up incident channels: Rootly helps to automatically spin up incident Slack channels, Zoom, Jira tickets |
Supported AI-powered incident insights: Rootly provides AI-detected related incidents and suggested next steps |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Rootly reviews
We've summarised 52 Rootly reviews (Rootly G2 reviews) and summarised the main points below.
- Streamlines incident management and automates busywork within Slack.
- Customizable playbooks and integrations with PagerDuty, Jira, and Confluence.
- AI-based incident summarization and RCA drafting in Slack.
- Excellent customer support and onboarding experience.
- Facilitates consistent incident management processes.
- UI can feel clunky, especially when navigating incidents or setting up workflows.
- Some workflows require trial and error and some integrations could be smoother.
- Occasional excessive Slack notifications and updates.
- Metrics dashboards lack flexibility and interactivity.
- Limited customization for specific fields and reporting.
Rootly pricing
The commentary is based on 1 reviews from Rootly G2 reviews.
Rootly's pricing is generally viewed favorably, especially considering the time savings and automation it provides. While some users mention it's an investment, the return in terms of efficiency makes it worthwhile.
See the Rootly pricing page.
Rootly alternatives
Rootly FAQ
We find that Rootly is a Slack-based incident management platform. It helps automate incident response, from creating communication channels to generating postmortems. Rootly integrates with popular tools like Jira and PagerDuty, helping improve how teams handle and learn from incidents.
What is Rootly and what does Rootly do?
We find that Rootly is a Slack-based incident management platform. It helps automate incident response, from creating communication channels to generating postmortems. Rootly integrates with popular tools like Jira and PagerDuty, helping improve how teams handle and learn from incidents.
Rootly integrates with popular tools like PagerDuty, Jira, Zoom, and Slack, allowing for seamless incident management within your existing workflows. We find that this level of integration helps streamline communication, automate tasks, and centralize incident-related information.
How does Rootly integrate with other tools?
Rootly integrates with popular tools like PagerDuty, Jira, Zoom, and Slack, allowing for seamless incident management within your existing workflows. We find that this level of integration helps streamline communication, automate tasks, and centralize incident-related information.
We find that Rootly's main competitors include Spike.sh, Zenduty, Blameless, Opsgenie, Parny, and AlertOps. These platforms offer similar incident management features, such as alert routing, on-call scheduling, and post-incident analysis.
What the main competitors of Rootly?
We find that Rootly's main competitors include Spike.sh, Zenduty, Blameless, Opsgenie, Parny, and AlertOps. These platforms offer similar incident management features, such as alert routing, on-call scheduling, and post-incident analysis.
Rootly is a legitimate incident management platform. We find that users praise its streamlined workflows, automation features, and Slack integration. It's a safe bet for companies seeking improved incident response and analysis.
Is Rootly legit?
Rootly is a legitimate incident management platform. We find that users praise its streamlined workflows, automation features, and Slack integration. It's a safe bet for companies seeking improved incident response and analysis.
I'm sorry, but Rootly's pricing information isn't available right now. For the most up-to-date details, it's always best to check their official website.
How much does Rootly cost?
I'm sorry, but Rootly's pricing information isn't available right now. For the most up-to-date details, it's always best to check their official website.
We find that Rootly's customer service is generally praised in reviews. Users highlight the helpful and responsive support team, quick turnaround time for bug fixes, and proactive communication. The Rootly team is often described as friendly and easy to work with.
Is Rootly customer service good?
We find that Rootly's customer service is generally praised in reviews. Users highlight the helpful and responsive support team, quick turnaround time for bug fixes, and proactive communication. The Rootly team is often described as friendly and easy to work with.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.