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Spike.sh description
Spike.sh is an incident management platform designed to help businesses respond to and resolve IT issues quickly. It provides real-time alerts via phone calls, SMS, and popular platforms like Slack and Microsoft Teams, integrating with over 80 tools. Spike.sh enables on-call scheduling, automated escalation, and incident tracking to minimize downtime and keep teams informed. It also offers features like status pages, automated responses for common incidents, and collaborative workspaces for faster resolution.
Who is Spike.sh best for
Spike.sh is an incident management platform built for software and operations teams needing fast issue resolution. It offers real-time alerts, on-call scheduling, and integrates with over 80 tools. With a simple pricing structure starting at $7/user/month, Spike.sh helps minimize downtime and improve team communication during incidents.
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Best for small to medium-sized businesses.
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Ideal for software development and operations teams.
Spike.sh features
| Supported Spike.sh offers real-time alerts via phone calls, SMS, and platforms like Slack and Microsoft Teams. |
| Supported Spike.sh provides unlimited alerts and escalations to ensure efficient incident management. |
| Supported Spike.sh streamlines on-call duties with flexible rotations, automated escalations, and user overrides. |
| Supported Spike.sh offers customizable status pages that provide real-time updates on incident progress. |
| Supported Spike.sh integrates with over 80 platforms, including monitoring tools and communication channels. |
| Supported Spike.sh automates messages to stakeholders to keep them informed about incident progress. |
| Supported Spike.sh uses AI to ensure alerts reach the appropriate personnel promptly. |
Spike.sh pricing
The commentary is based on 3 reviews from Spike.sh G2 reviews.
Spike.sh is praised for its affordability and value. Users highlight its cost-effectiveness, making it a valuable tool for incident management, alerting, and status page communication, especially for teams seeking transparent and budget-friendly solutions.
See the Spike.sh pricing page.
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Spike.sh has a free trial.
Starter
This plan includes 100 total alerts on Phone, SMS, WhatsApp, and Telegram, ChatOps integrations, On-Call Schedules, 75+ integrations, and a Status Page.
Business
This plan includes unlimited alerts, unlimited teams, unlimited alert rules, outbound webhooks, incident context, integrations with JIRA, ClickUp, Linear, and War rooms.
Enterprise
This plan includes all features of the Business plan, as well as SSO, priority support, unlimited status pages, and custom reports.
Spike.sh alternatives
BetterCloudBetter for managing and securing various cloud-based applications. More suitable for mid-size and enterprise businesses. Geared towards IT departments. Has more momentum in website traffic growth. Offers features like no-code workflow automation, SaaS spend optimization, and centralized access management. BetterCloud is a Spike.sh competitor and alternative.Read more
OpsgenieBetter fit for medium and large businesses, especially in software and IT. Strong Atlassian integrations. More mature product with robust features for incident response.Read more
ServiceNow IT Service ManagementBetter for enterprise companies and the IT and Telecom industry. More established with a larger user base.Read more
SolarWinds Service DeskBetter suited for medium and large businesses. A strong option for a wide range of industries. Offers features like hardware inventory management, a self-service portal, and workflow automation. Known for its user-friendly interface and helpful reporting features. Generally perceived as cost-effective.Read more
SysAidBetter for mid-sized companies and a wider range of industries. Provides AI-powered features for automating IT tasks. Offers a self-service portal, reporting, and third-party integrations. SysAid is a Spike.sh competitor and alternative.Read more
xMattersBetter for enterprise companies, especially in healthcare, finance, manufacturing, media, or IT. Has strong workflow automation and alerting. xMatters is growing faster in terms of web traffic but slower regarding employee growth. Users appreciate the robust automation and alerting but find integrations complex.Read more
Spike.sh FAQ
What is Spike.sh and what does Spike.sh do?
Spike.sh is an incident management platform that helps businesses resolve IT issues quickly. It offers real-time alerts, on-call scheduling, and automated escalations. Spike.sh integrates with over 80 tools like Slack and Microsoft Teams and provides status pages for improved communication. It's ideal for software development and operations teams seeking efficient incident response.
How does Spike.sh integrate with other tools?
Spike.sh integrates with over 80 tools, including popular communication platforms like Slack and Microsoft Teams. This facilitates real-time alerts and streamlines incident management workflows for efficient collaboration and faster resolution. It also offers integrations for on-call scheduling, automated escalation, and incident tracking.
What the main competitors of Spike.sh?
Spike.sh competes with incident management platforms like Opsgenie, xMatters, and ServiceNow IT Service Management. These alternatives offer similar features such as alerting, on-call scheduling, and incident tracking. SolarWinds Service Desk and SysAid are also competitors, focusing on IT service management and help desk functionalities.
Is Spike.sh legit?
Yes, Spike.sh is a legitimate incident management platform. G2 gives Spike.sh a 5/5 star rating based on 15 reviews. It appears to be a safe and reliable choice for managing IT incidents, especially for small and medium-sized businesses.
How much does Spike.sh cost?
Spike.sh offers three pricing tiers: Starter at $7/month, Business at $14/month, and Enterprise with custom pricing. A 14-day free trial is available. Contact sales for Enterprise pricing. Is Spike.sh worth it? It depends on your needs and budget.
Is Spike.sh customer service good?
There is no information available about Spike.sh's customer service based on the provided data.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.