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AlertOps description
AlertOps is a software platform designed to help businesses manage and respond to IT incidents effectively. It provides a centralized system to receive alerts from various monitoring tools, automate escalation procedures, and notify the right people through different channels. This helps minimize downtime, streamline incident resolution, and improve communication within your IT team and with stakeholders. AlertOps integrates with a range of other tools and offers flexible configuration options to suit your company's specific needs and processes.
Who is AlertOps best for
AlertOps is an incident management platform streamlining IT responses with automated alerts, escalations, and on-call scheduling. Users praise its customizable alerts and cost-effectiveness compared to PagerDuty. However, some find the mobile app UI and schedule management confusing. AlertOps integrates with various tools, though the ConnectWise integration has occasional API issues.
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Best for medium to large businesses, including MSPs.
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Ideal for IT and Telecom companies.
AlertOps features
| Supported AlertOps allows sending alerts via phone calls as part of its multi-channel notifications. |
| Supported AlertOps supports defining on-call schedules and rotations. |
| Supported AlertOps supports sending alerts via email. |
| Supported AlertOps supports sending alerts via SMS, with options for domestic and international messaging depending on the plan. |
| Supported AlertOps supports escalating unacknowledged alerts to team members through customizable policies. |
| Supported AlertOps keeps incident logs via its incident management features, integrations, and reports. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
AlertOps reviews
We've summarised 139 AlertOps reviews (AlertOps Capterra reviews and AlertOps G2 reviews) and summarised the main points below.
- Streamlined and automated on-call management, reducing manual effort.
- Excellent and responsive customer support praised by numerous users.
- Highly customizable alerts and escalations tailored to specific needs.
- Integrates well with various monitoring and ticketing tools, particularly ConnectWise.
- Cost-effective compared to competitors like PagerDuty, offering similar features for less.
- The mobile app UI can be confusing at times, with some reporting difficulties.
- Managing schedules can be complex, especially adding or removing users, and lacks a calendar view.
- Initial setup can be complex for certain integrations and custom escalations.
- The ConnectWise integration, while generally positive, has occasional API update issues.
AlertOps pricing
The commentary is based on 18 reviews from AlertOps Capterra reviews and AlertOps G2 reviews.
AlertOps is generally considered cost-effective and fairly priced, especially for MSPs. While some users mention the desire for better pricing or premium features on lower plans, many highlight the substantial cost savings compared to competitors like PagerDuty. Several reviews praise AlertOps' affordable pricing model and excellent value.
Users sentiment
See the AlertOps pricing page.
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AlertOps has a free plan.
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AlertOps has a free trial.
Starter
On-call scheduling, unlimited API calls, enriched alerts & online help
Standard
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
Advanced incident response automation for teams
Enterprise
Major incident management for enterprise needs
AlertOps alternatives
AteraBetter for IT departments and MSPs managing networks, computers, and software. Website traffic is growing faster. Offers hardware inventory, patch management, and a self-service portal. Per-technician pricing.Read more
SolarWinds Service DeskBetter for IT support and asset management. A good fit for companies across many industries including Healthcare, Finance, and Retail. Known for its user-friendly interface and cost-effectiveness. Users appreciate the reporting features and mobile application. However, some find the asset management system underdeveloped and automation limited.Read more
PagerDutyBetter fit for a wider range of industries. Has more momentum in terms of website traffic growth. Users report more intuitive UI and easier initial setup.Read more
Jira Service ManagementBetter for organizations of all sizes, with broader industry applicability. A Jira Service Management alternative for teams already familiar with the Jira platform. More user reviews are available online.Read more
N-able N-centralBetter for managing hardware and software assets. Caters to a wider range of business sizes. Has slower momentum. Less suitable for the software and IT industry, and a worse fit for marketing and advertising.Read more
AlertOps FAQ
What is AlertOps and what does AlertOps do?
AlertOps is an incident management platform that streamlines IT alerting, on-call scheduling, and escalations. It centralizes alerts from various monitoring tools, automates notifications through multiple channels, and helps minimize downtime. AlertOps integrates with numerous platforms and offers flexible pricing for businesses of all sizes.
How does AlertOps integrate with other tools?
AlertOps integrates with various monitoring and ticketing tools, including ConnectWise, offering seamless data flow. It supports email, SMS, and phone call alerts, ensuring comprehensive communication. AlertOps' flexible API further extends its integration capabilities, facilitating connections with diverse systems.
What the main competitors of AlertOps?
Alternatives to AlertOps include PagerDuty, Spike.sh, Freshservice, and SolarWinds Service Desk. These competitors offer similar features like incident management, on-call scheduling, and automated escalations.
Is AlertOps legit?
AlertOps is a legitimate incident management platform. User reviews praise its automated on-call management, customizable alerts, and integrations. While some users find the mobile app UI and schedule management complex, AlertOps is generally considered safe and effective.
How much does AlertOps cost?
AlertOps offers a free Starter plan. Paid plans are priced per user per month: Standard at $8, Premium at $18, and Enterprise at $28. They offer a free trial to test the product. AlertOps' pricing is suitable for various team sizes and incident management needs.
Is AlertOps customer service good?
AlertOps's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and knowledge. They are lauded for their assistance with onboarding, configuration, and troubleshooting.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.