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iLert description
iLert is an IT alerting platform designed to help businesses maintain uptime and manage critical incidents. It integrates with existing monitoring tools, providing on-call scheduling, automated escalations, and customizable alert rules. Teams are notified of incidents through various channels like SMS and voice calls, ensuring a swift response to potential outages.
Who is iLert best for
iLert is an IT alerting platform best for IT teams needing reliable incident management. Users praise its ease of use, reliable alerts, and integrations. However, some find the on-call scheduling UI difficult. iLert integrates with various monitoring tools, providing on-call scheduling, automated escalations, and customizable alerts via SMS, phone calls, and more.
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Best for IT teams in software, media, or similar industries seeking reliable alerting.
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Ideal for IT teams in software, media, telecommunications, and similar industries.
iLert features
| Supported iLert supports sending alerts via SMS worldwide. |
| Supported iLert sends alerts via phone calls using text-to-speech. |
| Supported iLert escalates unacknowledged alerts to other team members based on configured escalation policies. |
| Supported iLert integrates with monitoring, ticketing, chat, and collaboration tools. |
| Supported iLert allows defining on-call schedules and rotations for alerts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
iLert reviews
We've summarised 56 iLert reviews (iLert Capterra reviews) and summarised the main points below.
- Easy to use and implement.
- Reliable alerts and notifications.
- Good mobile app with push messages.
- Flexible on-call scheduling and escalation policies.
- Integrates well with various monitoring tools (e.g., PRTG, Icinga, Zabbix).
- Changing of the schedule can be improved.
- The UI for the calendar / on-shift schedules could be improved.
- Editing on-call scheduling requires figuring out interaction.
- Removing an on-call person from a period in between schedule changes the whole schedule.
- Mobile SMS are horrible, it takes about 1 hour or more to deliver a notification.
iLert pricing
The commentary is based on 5 reviews from iLert Capterra reviews.
iLert's pricing is generally considered competitive and affordable, especially for its value. While some users mention pricing as a potential concern, others highlight its cost-effectiveness for small to medium-sized businesses seeking reliable alerting and incident management.
Users sentiment
iLert alternatives
LogicMonitorBetter for larger businesses needing hybrid and cloud monitoring. Lower ratings on Glassdoor. Slower momentum based on employee growth. Users report a clunky UI and buggy features.Read more
AlertOpsBetter suited for larger enterprises and MSPs. A strong iLert competitor for ConnectWise integrations. Cost-effective alternative. Mobile app UI and schedule management are less intuitive.Read more
24CeventBetter for retail and consumer goods. A good iLert alternative for those seeking incident management solutions.Read more
ManageEngine Applications ManagerBetter for comprehensive IT infrastructure monitoring. Wider industry applicability including healthcare, legal, and government. Lower ratings on Glassdoor. Slower growth.Read more
ZabbixBetter for monitoring bandwidth, generating PDF reports, and providing a single pane of glass view. Open-source and has a steeper learning curve. Website traffic is growing faster.Read more
Splunk PlatformBetter for security incident monitoring and log analysis. More complex and potentially harder to use. Negative pricing sentiment.Read more
iLert FAQ
What is iLert and what does iLert do?
iLert is an IT alerting platform that helps businesses maintain uptime and manage critical incidents. It integrates with monitoring tools, providing on-call scheduling, automated escalations, and customizable alerts. Teams receive notifications via various channels, enabling rapid responses to outages. iLert is praised for its ease of use and reliable alerts.
How does iLert integrate with other tools?
iLert integrates with various monitoring, ticketing, chat, and collaboration tools. It supports integrations with popular platforms, enabling streamlined workflows and efficient incident management. This allows teams to receive alerts and collaborate seamlessly within their existing toolset.
What the main competitors of iLert?
Alternatives to iLert include AlertOps, LogicMonitor, Dashbird, and 24Cevent. These competitors offer similar features such as on-call scheduling, automated escalations, and integrations with various monitoring tools. Splunk and Zabbix are also comparable options for incident management.
Is iLert legit?
Yes, iLert is a legitimate IT alerting platform. It's known for its ease of use, reliable alerts, and flexible on-call scheduling. However, some users mention that improvements could be made to the scheduling interface and SMS notification speed. iLert integrates with various monitoring tools ensuring swift incident response.
How much does iLert cost?
I could not find pricing information for iLert. Contact iLert directly to obtain current product pricing details and determine if the product is worth it for your needs.
Is iLert customer service good?
iLert's customer service receives positive feedback, with users highlighting fast and personalized support experiences. Support efficiently resolves issues, often on the same day, and even provides hands-on demos. Users appreciate the quick responses and helpful assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.