Last updated on
Company health
Ratings
Better Stack description
Better Stack is a software platform designed to monitor the health and performance of websites and servers. It provides alerts for downtimes, slow loading speeds, and other technical issues, ensuring you're immediately informed of any problems. Better Stack also includes features for managing these incidents, like on-call scheduling and communication tools to keep your team coordinated. Beyond just monitoring, it offers tools to analyze log data and understand the reasons behind incidents. This comprehensive approach helps businesses maintain optimal online operations and minimize disruptions.
Who is Better Stack best for
Better Stack is a website monitoring and incident management platform ideal for developers and businesses seeking real-time alerts and performance insights. Users praise the generous free tier, easy setup, and diverse monitoring options. Some find the pricing jump to paid tiers steep and desire more dashboard customization.
-
Best for small to medium-sized businesses needing reliable website monitoring.
-
Ideal for IT and software companies.
Better Stack features
| Supported Better Stack supports SMS alerts natively and via integrations like Twilio. |
| Supported Better Stack supports alerts via phone calls through its on-call routing and integrations. |
| Supported Better Stack supports sending alerts via email. |
| Supported Better Stack supports real-time application and server performance monitoring. |
| Supported Better Stack allows creating and customizing dedicated status pages. |
| Supported Better Stack supports collecting, storing, and analyzing log data. |
| Supported Better Stack supports escalating unacknowledged alerts to team members. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Better Stack reviews
We've summarised 224 Better Stack reviews (Better Stack TrustPilot reviews and Better Stack G2 reviews) and summarised the main points below.
- Generous free tier with essential features.
- Easy setup and integration.
- Real-time alerts and notifications (email, SMS, calls).
- Customizable status pages with custom domains.
- Comprehensive monitoring options (HTTP, keywords, SSL, etc.).
- Dashboard customization options are limited.
- Incident management UI could be improved.
- Log aggregation and SQL queries can be confusing for new users.
- Phone number required for signup.
- High price jump from free to paid tiers.
Better Stack pricing
The commentary is based on 54 reviews from Better Stack G2 reviews.
Better Stack offers a generous free tier with essential features, making it a cost-effective uptime monitoring solution. Users highlight the value provided, especially for smaller projects and startups. While paid plans exist for advanced features, the free tier's capabilities satisfy many users' needs. Some find the price jump between tiers to be substantial.
Users sentiment
See the Better Stack pricing page.
-
Better Stack has a free plan.
Free
This plan offers 10 monitors & heartbeats, e-mail alerts with 3 minute checks, 1 status page, 3 GB ingested logs retained for 3 days, 2B ingested metrics data points retained for 30 days, Slack connection, and a 2-month incident history.
Pay as you go
This plan includes all Free Plan features plus 1 responder license, unlimited team members for Telemetry, unlimited phone call alerts, SMS, push notifications and webhooks with 30-second checks, 30 GB ingested logs retained for 7 days, 2B ingested metrics data points retained for 30 days, on-call calendar with scheduling & escalations, Slack-based incident management, AI incident silencing, transaction checks, private & customizable status pages, 1,000 status page subscribers, reporting & analytics, call routing, SSO & SCIM, SOC2 Type 2 compliance, and RBAC & Team-level isolation.
Users
Unlimited team members, free access to Telemetry.
Responder
Access to Uptime with incident management, on-call, monitoring and status pages with unlimited phone call and SMS alerts.
Hobby
35 GB logs, 2.5B metrics
Indie hacker
150 GB logs, 11B metrics
Staging
350 GB logs, 30B metrics
Small team
800 GB logs, 70B metrics
Production
2.05 TB logs, 150B metrics
Better Stack alternatives
DatadogBetter for larger organizations and offers broader industry applicability. Has more momentum based on employee growth.Read more
ITRS UptrendsITRS Uptrends is growing faster and has broader industry applicability. It is a strong Better Stack competitor and alternative.Read more
Jira Service ManagementBetter for website uptime monitoring and incident management. More suitable for software and IT companies. Jira Service Management is more IT service management focused. It has a steeper learning curve and more limited customization for customer portals.Read more
PulseticBetter for finance, e-commerce, retail, media, and marketing. Pulsetic has highly rated ease of use and customer service. A Better Stack alternative and competitor.Read more
CronpingHas fewer features than Better Stack for log management, real-time monitoring, and incident management. It is growing slower and lacks integrations with other developer tools. Better Stack is a stronger Cronping alternative for teams needing a comprehensive monitoring and incident response platform.Read more
Grafana LabsBetter for visualizing data with customizable dashboards. Open-source with an active community. More established, growing faster than Better Stack. Steeper learning curve for custom dashboards.Read more
Better Stack FAQ
What is Better Stack and what does Better Stack do?
Better Stack is a website and server monitoring platform offering real-time alerts for downtime, slow speeds, and other performance issues. It provides incident management, log analysis, and customizable status pages. Better Stack is ideal for developers and businesses seeking to ensure optimal online operations and minimize disruptions.
How does Better Stack integrate with other tools?
Better Stack integrates with tools via email, SMS (natively and through Twilio), and phone calls. It supports real-time monitoring and log management. Users appreciate the easy setup and various integration options for alerts and notifications.
What the main competitors of Better Stack?
Better Stack competes with Datadog, ITRS Uptrends, Grafana Labs, PagerDuty, Freshservice, and Robotalp in the website monitoring and incident management market. These alternatives offer similar features like real-time monitoring, alerting, and log management.
Is Better Stack legit?
Yes, Better Stack is a legitimate platform. It offers robust website monitoring, alerting, and incident management features. Users appreciate its generous free tier, easy setup, and real-time alerts, contributing to its positive reputation for reliability and performance.
How much does Better Stack cost?
Better Stack's pricing includes a free plan, a $29 Pay as you go plan, and tiered plans ranging from $19 to $1000/month. Add-ons like AI incident silencing and transaction monitoring are also available for added cost. Contact Better Stack for specific pricing details regarding enterprise-level plans.
Is Better Stack customer service good?
Better Stack's customer service receives positive feedback. Users highlight the responsive and helpful support team, particularly during setup and troubleshooting. Their direct and knowledgeable assistance contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.