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xMatters description
xMatters is an incident management tool that helps businesses resolve IT issues faster and minimize downtime. It offers workflow automation, on-call scheduling, and incident analysis features. xMatters integrates with various IT tools and aims to improve response times, reduce errors, and provide data-driven insights for better decision-making in IT departments. It's used by companies of all sizes across various industries.
What companies are using xMatters?
Who is xMatters best for
xMatters is an incident management platform ideal for mid-size to large enterprises, especially in regulated industries like finance and healthcare. Users praise its automated escalations and real-time alerts, simplifying notification management. However, some find integrating with certain third-party tools challenging. xMatters excels at streamlining IT workflows, minimizing downtime, and ensuring business continuity through robust monitoring and alerting.
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Best fit for enterprise companies.
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Ideal for Finance, Banking, Insurance, Healthcare, and IT.
xMatters features
| Supported xMatters allows defining on-call schedules and rotations, enabling efficient alert routing. |
| Supported xMatters can send alerts for network issues, potentially requiring custom integrations. |
| Supported xMatters integrates with various systems, including Jira and ServiceNow, using agents and APIs. |
| Supported Customizable workflows are supported via the Flow Designer tool. |
| Supported Escalation policies are supported, including escalating unacknowledged alerts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
xMatters reviews
We've summarised 575 xMatters reviews (xMatters G2 reviews) and summarised the main points below.
- Automated escalation is easy to configure.
- Real-time notifications and alerts are effective.
- Robust monitoring and alerting system.
- Simplified notification management.
- Automated system monitoring and alerting.
- Difficult integration with some third-party tools.
- Complex setup process for integrations, causing delays.
- Confusing steps for integration with certain vendors.
- Challenging initial setup, though training videos are helpful.
- Third-party calendar integrations are lacking.
xMatters pricing
The commentary is based on 12 reviews from xMatters G2 reviews.
xMatters' pricing is considered high compared to competitors, especially for smaller organizations. However, users often find it worthwhile due to its reliability and advanced features for critical communications and incident management. Licensing complexity is sometimes mentioned as a drawback.
Users sentiment
See the xMatters pricing page.
xMatters alternatives
xmatters vs PagerDutyBetter fit for smaller organizations. Has broader industry applicability but less specialized for Healthcare, Finance, and Software/IT. xMatters alternative experiencing slower growth. Users report setup complexities and UI/UX challenges, but praise real-time alerting and integrations.Read more
Splunk PlatformBetter for analyzing machine-generated data for security, operations, and business intelligence. A good xMatters alternative for users focused on log management, real-time monitoring, and cloud environment support. More suitable for medium to large businesses in IT, finance, healthcare, and manufacturing.Read more
Spike.shBetter fit for smaller teams and those focused on software development and operations. Has more momentum based on employee growth. Provides mobile app access. An xMatters competitor and alternative.Read more
SolarWinds Service DeskBetter for asset management and help desk support. A more cost-effective xMatters alternative for small to medium businesses needing IT support and asset management. Easier to use with strong customer service.Read more
Jira Service ManagementBetter for IT teams needing strong integration with other Atlassian tools. More suitable for internal team workflows. A steeper learning curve for new users and limited customer portal customization. Negative pricing sentiment.Read more
AteraBetter fit for MSPs and IT departments in small to medium businesses. Atera is growing faster and offers a per-technician pricing model. Some users find the forced AI features unhelpful and the mobile app limited. A strong xMatters alternative for basic IT management.Read more
xMatters FAQ
What is xMatters and what does xMatters do?
xMatters is an incident management platform that accelerates IT issue resolution and minimizes downtime. It provides workflow automation, on-call scheduling, and robust alerting, integrating with various IT tools. xMatters helps improve response times and reduce errors, enabling data-driven decisions for efficient IT operations.
How does xMatters integrate with other tools?
xMatters integrates with various systems using agents and APIs. It offers seamless integrations with popular tools like Jira and ServiceNow, facilitating efficient incident management workflows. However, some users find integrating with certain third-party tools challenging.
What the main competitors of xMatters?
Alternatives to xMatters include PagerDuty, Spike.sh, and SIGNL4. These xMatters competitors offer similar features such as alerting, on-call scheduling, and integrations for incident management. Other options include broader IT management platforms like Atera and SolarWinds Service Desk.
Is xMatters legit?
Yes, xMatters is a legitimate incident management platform. It's known for its robust alerting and automated escalation features. However, some users find the initial setup and integration with certain tools to be complex.
How much does xMatters cost?
I could not find pricing details for xMatters. Contact xMatters directly for product pricing or a quote to see if it's worth the investment for your needs.
Is xMatters customer service good?
xMatters customer service receives positive feedback, with users highlighting helpful support during implementation and responsiveness to inquiries. While some find the initial setup complex, the support team is readily available to assist, contributing to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.