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Online Live Chat description
Online Live Chat software lets your business have real-time text conversations with website visitors. It helps answer questions, solve problems, and even make sales, all while the customer is on your site. This immediate support can improve customer satisfaction and potentially increase conversions for your business.
Who is Online Live Chat best for
LiveChat helps businesses boost customer satisfaction and sales through real-time website conversations. Ideal for companies of all sizes, LiveChat offers a customizable chat widget, chat history, and a 14-day free trial. Pricing tiers range from $20/month to custom enterprise solutions.
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Excellent fit for small, medium, and large businesses.
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Designed for businesses across all industries.
Online Live Chat features
| Supported LiveChat allows users to chat with website visitors in real time. |
| Supported LiveChat stores chat history, allowing customers and agents to review past conversations for personalized support. |
| Supported LiveChat offers a customizable chat widget for websites to improve lead generation and customer communication. |
Online Live Chat pricing
See the Online Live Chat pricing page.
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Online Live Chat has a free trial.
Starter
Key features: * Text Intelligence * Track up to 100 visitors * 1 recurring campaign * 60-day chat history * Basic widget customization * 24/7/365 Support * 1 user
Team
Everything in Starter, plus * Text Intelligence * Track up to 400 visitors * Unlimited campaigns * Unlimited chat history * Full widget customization * Basic reporting * Unlimited users
Business
Everything in Team, plus * Text Intelligence * Track up to 1000 visitors * Work scheduler * Staffing prediction * On-demand reporting * Advanced reporting * Agent performance * SMS and Apple Messages for Business
Enterprise
Everything in Business, plus * Text Intelligence * Customize tracking limit * Dedicated account manager * Dedicated onboarding * White label chat widget * Software engineer support * Single Sign-on (SSO) * HIPAA Compliance * Alternative payment terms * Professional services
Online Live Chat alternatives
Nice.ChatBetter ratings and reviews. Specifically designed for eCommerce. More feature-rich, including proactive chat invitations, customer behavior tracking, and product suggestions. Noteworthy user praise for real-time interaction and sales conversions. However, some users mention higher pricing and occasional bugs.Read more
NovoChatMore focused on connecting via messaging apps like WhatsApp and less on website chat widgets. A good Online Live Chat alternative for sales-focused businesses.Read more
GetInChatBetter for small to medium businesses. Offers a free plan. Fewer features than Online Live Chat. A good Online Live Chat alternative.Read more
ChameleonBetter for user onboarding and in-app guidance. More suitable for SaaS companies and product-led growth.Read more
Chatway Live ChatBetter ratings and reviews. File sharing and multi-channel integration are available. Users love easy setup, user-friendly interface, and helpful support. However, users dislike duplicated messages and limited social media integrations.Read more
Online Live Chat FAQ
What is Online Live Chat and what does Online Live Chat do?
Online Live Chat software enables real-time text conversations with website visitors. It facilitates immediate support, answers questions, and can boost sales conversions by assisting customers directly on your site. This enhances customer satisfaction and provides a personalized experience.
How does Online Live Chat integrate with other tools?
Online Live Chat integrates with various business tools to streamline workflows. It connects with CRM platforms, marketing automation software, and helpdesk solutions to enhance customer support and sales processes. This integration centralizes customer data and improves team collaboration.
What the main competitors of Online Live Chat?
Top alternatives to Online Live Chat include Nice.Chat, Truechat, NovoChat, GetInChat, and Chatway Live Chat. These competitors offer similar real-time communication features, but with varying focuses such as e-commerce integration (Nice.Chat) or multi-platform messaging (NovoChat).
Is Online Live Chat legit?
Online Live Chat appears legitimate, offering real-time customer support and boasting a 4/5 rating on G2. It offers a 14-day free trial and various pricing plans for businesses of all sizes seeking enhanced online communication.
How much does Online Live Chat cost?
Online Live Chat pricing starts at $20/month for the Starter plan. The Team plan is $41/month, and the Business plan is $59/month. Enterprise plan pricing is custom. Add-ons like ChatBot, HelpDesk, and KnowledgeBase are available at additional cost. A 14-day free trial is also available.
Is Online Live Chat customer service good?
There are no customer service reviews available to determine if Online Live Chat's customer service is good.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.