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Chatway Live Chat description
Chatway Live Chat lets you talk to your website visitors in real time. It's like a friendly shop assistant but online. You can customize the look of the chat window and even set up automated chatbots to handle simple questions. Chatway helps you provide great service, answer questions quickly, and ultimately, get more happy customers.
Who is Chatway Live Chat best for
Chatway Live Chat is ideal for small businesses looking to enhance customer communication. It's praised for its easy setup and user-friendly design, making real-time customer interaction a breeze. Some users mention occasional message duplication issues. A free plan is available.
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Best for small businesses seeking improved customer communication and lead generation.
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Suitable for businesses with online storefronts needing real-time customer interaction.
Chatway Live Chat features
| Supported Chatway Live Chat allows users to chat with website visitors in real time. |
| Supported Chatway Live Chat keeps a record of customer interactions for personalized support. |
| Supported Chatway offers AI chatbots that automate conversations and provide instant responses. |
| Supported Chatway Live Chat engages customers in real time based on their behavior on the website. |
| Supported Chatway Live Chat offers a customizable website chat widget for lead generation and customer communication. |
Chatway Live Chat reviews
We've summarised 24 Chatway Live Chat reviews (Chatway Live Chat G2 reviews) and summarised the main points below.
- Easy setup and integration with various website platforms like WordPress, Webflow, and Duda.
- User-friendly interface for both administrators and agents.
- Responsive customer support and helpful helpdesk.
- Free plan available with useful features.
- Real-time communication with website visitors for lead generation and customer support.
- Duplicated messages appearing in the chat.
- Limited integrations with social media platforms other than Facebook Messenger.
- Lacks a pop-up chat link triggered by a button click; only the bottom corner chat button is available.
Chatway Live Chat alternatives
FrontBetter for larger orgs and teams needing robust collaboration features. Front is a Chatway live chat alternative known for shared inbox, email collaboration, and automation. It offers more extensive integrations and caters to a wider range of industries.Read more
LiveChatBetter for a wider range of company sizes and industries. More established and growing faster. Negative pricing sentiment.Read more
GetInChatBetter for smaller businesses focused on streamlining their support process. Fewer features than Chatway Live Chat. A Chatway Live Chat alternative and competitor.Read more
Salesforce Service CloudBetter for larger enterprises. A Salesforce Service Cloud alternative for companies needing simpler live chat focused on small business needs.Read more
ChameleonBetter for larger companies and specific industries like finance, ecommerce, and retail. A Chatway Live Chat alternative, Chameleon focuses on in-app user guidance and onboarding.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise companies.Read more
Chatway Live Chat FAQ
What is Chatway Live Chat and what does Chatway Live Chat do?
Chatway Live Chat enables real-time communication with website visitors, resembling an online shop assistant. It offers customizable chat windows, automated chatbots, and facilitates improved customer service and lead generation. It's ideal for small businesses seeking enhanced customer interaction.
How does Chatway Live Chat integrate with other tools?
Chatway Live Chat integrates with website platforms like WordPress, Webflow, and Duda. It also offers integration with Facebook Messenger. However, it currently lacks integrations with other social media platforms and certain functionalities like button-triggered pop-up chat.
What the main competitors of Chatway Live Chat?
Top Chatway Live Chat alternatives include LiveChat, GetInChat, and Front. LiveChat focuses on real-time website conversations, while GetInChat emphasizes customer support and conversions. Front offers a shared inbox for streamlined communication across multiple channels. Salesforce Service Cloud is another option, but more suited to larger enterprises.
Is Chatway Live Chat legit?
Yes, Chatway Live Chat is a legitimate live chat software. It's praised for its easy setup and user-friendly interface. However, some users mention occasional duplicated messages and limited social media integrations.
How much does Chatway Live Chat cost?
I couldn't find pricing details for Chatway Live Chat. For the most accurate pricing information, it's best to visit their website or contact their sales team directly.
Is Chatway Live Chat customer service good?
Customers praise Chatway Live Chat's helpful and friendly customer service, particularly the responsive and informative helpdesk. Users highlight the quick responses and efficient problem-solving by the support team. This positive feedback suggests Chatway provides good customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.