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NovoChat description
NovoChat is a business communication tool that allows you to talk to your customers on their preferred messaging apps, like WhatsApp, Telegram, Messenger, and LINE. It's part of a suite of tools offered by Novocall, a company focused on improving sales call conversions. Their software integrates with popular business tools and focuses on turning website visitors into qualified sales calls.
Who is NovoChat best for
NovoChat helps small and medium businesses streamline customer communication. It integrates popular messaging apps like WhatsApp and Telegram into a single platform. This allows businesses to connect with customers on their preferred channels, improving response times and customer satisfaction.
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Best for small to medium businesses (1-1000 employees).
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Suitable for businesses across all industries.
NovoChat features
| Supported NovoChat allows sending personalized WhatsApp broadcasts for promotions, announcements, and updates. |
| Supported NovoChat enables connecting your WhatsApp number for customer engagement. |
| Supported NovoChat allows team members to collaborate and manage customer conversations on WhatsApp. |
| Supported NovoChat offers a shared team inbox to manage all customer conversations in one place. |
| Supported NovoChat enables replying to incoming WhatsApp messages and providing customer support. |
| Supported NovoChat allows connecting any WhatsApp Business number to manage conversations. |
NovoChat pricing
See the NovoChat pricing page.
Pro
All the core features you need to get started
Team
For growing teams looking for more automation and integrations
Business
For larger organizations with more complex needs
NovoChat alternatives
JustCallBetter for larger teams needing advanced call features and integrations with numerous business tools. Has more momentum based on employee and website traffic growth. JustCall is a strong NovoChat competitor and alternative for established businesses.Read more
FutrBetter for larger organizations and excels with medium-sized businesses. Has more momentum. Focuses on AI-powered automation for customer service across multiple channels, including live chat and social media management. Suited for retail, healthcare, and public safety. Offers user-friendly interface and customizable solutions. Users praise the interface and customer support but note occasional notification delays and limitations with AI responses for complex issues.Read more
ChameleonBetter for larger businesses and those focused on software user onboarding and adoption. Provides in-app guidance and user feedback tools. More positively reviewed and offers a free plan.Read more
alohaa.aiBetter for call automation and logging. Has more momentum based on employee growth. Caters to a wider range of enterprise businesses. A good NovoChat competitor for software, IT, and marketing/advertising companies.Read more
BoeiBetter for lead generation through website widgets. Caters to a wider range of industries including retail, consumer goods, education, real estate, hospitality, transportation, media & entertainment, software/IT, non-profit, and energy. Highly rated by users for ease of use and multi-channel integrations. However, users mention limited native integrations and customization options. A NovoChat alternative and competitor.Read more
NovoChat FAQ
What is NovoChat and what does NovoChat do?
NovoChat, by Novocall, enables businesses to connect with customers on their preferred messaging apps, including WhatsApp, Telegram, Messenger, and LINE. It offers features like WhatsApp broadcasts, a shared inbox, and team collaboration tools, streamlining customer interactions and boosting sales conversions.
How does NovoChat integrate with other tools?
NovoChat integrates with popular messaging apps like WhatsApp, Telegram, Messenger, and LINE. It also connects with other business tools as part of the Novocall suite, focusing on converting website visitors into qualified sales calls.
What the main competitors of NovoChat?
NovoChat competes with other business communication platforms like JustCall, offering similar features such as WhatsApp integration and team collaboration. Other alternatives include Futr, alohaa.ai, and Stobee, each with varying focuses on AI, multi-channel communication, and automation.
Is NovoChat legit?
Yes, NovoChat is a legitimate business communication tool offered by Novocall. It facilitates customer interactions through various messaging apps and integrates with popular business tools. NovoChat focuses on enhancing sales call conversions and streamlining communication workflows.
How much does NovoChat cost?
NovoChat offers paid plans starting at $39/month for the Pro plan, $119/month for the Team plan, and $279/month for the Business plan. Additional call credits, phone numbers, and international calling are available at an extra cost. There is no free plan or free trial.
Is NovoChat customer service good?
Based on user reviews, NovoChat effectively tracks customer conversations and improves communication efficiency. However, some users suggest improvements to the user interface and channel management for better ease of use.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.