What is OnCall Health and what does OnCall Health do?

OnCall Health, now a part of Qualifacts, is a virtual care platform for mental and behavioral health providers. It offers telehealth tools, patient portal, and EHR integrations, streamlining administrative tasks like scheduling and billing. This allows providers to focus on patient care, improve efficiency, and scale their practices.

How does OnCall Health integrate with other tools?

OnCall Health integrates with electronic health records (EHR) systems, enabling a seamless flow of patient information between platforms. It also supports telehealth features like video conferencing and a patient portal for scheduling and communication. This streamlines workflows and enhances patient engagement.

What the main competitors of OnCall Health?

Top alternatives to OnCall Health include NexHealth, Sessions Health, and Therap Services. These platforms offer similar features such as telehealth tools, patient portals, and administrative support for healthcare providers.

Is OnCall Health legit?

Yes, OnCall Health, now part of Qualifacts, is a legitimate virtual care platform. It's known for its user-friendly interface and robust security features. While some users report minor issues like inconsistent video quality, it remains a popular choice for mental and behavioral health providers seeking to streamline their practice.

How much does OnCall Health cost?

OnCall Health does not publicly disclose pricing information. Contact their sales team to obtain product pricing details and determine if OnCall Health is worth the investment for your needs.

Is OnCall Health customer service good?

OnCall Health's customer service generally receives positive feedback. Users appreciate the readily available and responsive support team, quick to resolve technical issues and answer questions. However, some experienced difficulty getting timely solutions for connectivity problems.

OnCall Health

Website LinkedIn Twitter

Company health

Employee growth

5% increase in the last year

Web traffic

12% increase in the last quarter

Financing

May 2015 - $30M

Ratings

4.7/5

(45)

4.1/5

(101)

3.3/5

(94)

OnCall Health description

OnCall Health, now part of Qualifacts, offers a virtual care platform designed for mental and behavioral health providers. It streamlines administrative tasks such as scheduling, billing, and insurance, allowing providers to focus on patient care. The platform features telehealth tools, a patient portal, and electronic health record (EHR) integration. OnCall Health helps organizations improve efficiency, increase patient engagement, and scale their practices.

Who is OnCall Health best for

OnCall Health, now Qualifacts, offers a virtual care platform streamlining administrative tasks for mental health providers. It features telehealth tools, patient portals, and EHR integrations. Users praise the platform's ease of use and responsive customer support, while some note occasional connectivity issues and payment processing delays.

Best for small practices, suitable for medium and enterprise businesses.
Ideal for mental and behavioral health providers.

OnCall Health features

Type in the name of the feature or in your own words tell us what you need

Supported

OnCall Health facilitates payments from patients and streamlines revenue cycle management.

Supported

OnCall Health supports video calls for healthcare providers, enabling remote consultations.

Supported

OnCall Health supports scheduling, rescheduling, and canceling appointments.

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OnCall Health allows clients to complete intake forms remotely.

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OnCall Health offers a patient portal supporting appointment scheduling, provider communication, and healthcare information management.

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OnCall Health supports patient records, scheduling, and billing, sometimes requiring extra setup.

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OnCall Health offers HIPAA-compliant telehealth features including video conferencing and EHR integration.

OnCall Health reviews

We've summarised 146 OnCall Health reviews (OnCall Health Software Advice reviews, OnCall Health Capterra reviews and OnCall Health G2 reviews) and summarised the main points below.

Pros of OnCall Health

User-friendly interface for both providers and clients, praised for its simplicity and ease of use.
Excellent and responsive customer support, readily available to address queries and technical issues.
Strong emphasis on security and privacy, being HIPAA compliant and storing data on Canadian servers.
Regular updates and new features being added based on user feedback and requests.
Streamlined scheduling with automatic appointment reminders, reducing no-shows and administrative burden.

Cons of OnCall Health

Clients have difficulty finding and accessing shared forms.
Limited functionality for group sessions, making it hard to manage multiple participants effectively.
Inconsistent video and audio quality, with occasional dropped calls or connection issues.
Inability to directly edit appointment details like switching from in-person to video, requiring cancellation and rebooking.
Online payment processing can take up to 5 days, which is inconvenient for some users.

OnCall Health pricing

The commentary is based on 6 reviews from OnCall Health Capterra reviews and OnCall Health Software Advice reviews.

No pricing information found.

Users sentiment

Neutral

+0

See the OnCall Health pricing page.

OnCall Health alternatives

Ashby

Better for recruiting and applicant tracking. Geared towards small to large businesses across all industries. Has stronger momentum based on LinkedIn employee growth.
Read more
NexHealth

Better ratings. Has broader industry applicability. Not growing as fast.
Read more
Therap Services

Better suited for larger organizations and government agencies. A Therap Services alternative for those needing telehealth should consider other options. It has less momentum than OnCall Health.
Read more
My Clients Plus

Better suited for smaller mental health practices. Offers more affordable pricing, especially for solo practitioners. Note, some users report difficulties with editing claims and limited EHR integrations. My Clients Plus is a strong OnCall Health competitor for budget-conscious practices.
Read more
Sessions Health

Better for smaller mental health practices. Offers a free plan. Higher rated by users. More positively reviewed for pricing, customer service, and ease of use. Lacks EHR integration features available in OnCall Health.
Read more
zHealth

Better suited for wellness providers like chiropractors, physical therapists, and massage therapists. Higher ratings on G2 and Capterra. Users praise its ease of use, customizability, and affordability. However, some users report limited SOAP note customization and occasional scheduling glitches.
Read more

OnCall Health FAQ

What is OnCall Health and what does OnCall Health do?

OnCall Health, now a part of Qualifacts, is a virtual care platform for mental and behavioral health providers. It offers telehealth tools, patient portal, and EHR integrations, streamlining administrative tasks like scheduling and billing. This allows providers to focus on patient care, improve efficiency, and scale their practices.
How does OnCall Health integrate with other tools?

OnCall Health integrates with electronic health records (EHR) systems, enabling a seamless flow of patient information between platforms. It also supports telehealth features like video conferencing and a patient portal for scheduling and communication. This streamlines workflows and enhances patient engagement.
What the main competitors of OnCall Health?

Top alternatives to OnCall Health include NexHealth, Sessions Health, and Therap Services. These platforms offer similar features such as telehealth tools, patient portals, and administrative support for healthcare providers.
Is OnCall Health legit?

Yes, OnCall Health, now part of Qualifacts, is a legitimate virtual care platform. It's known for its user-friendly interface and robust security features. While some users report minor issues like inconsistent video quality, it remains a popular choice for mental and behavioral health providers seeking to streamline their practice.
How much does OnCall Health cost?

OnCall Health does not publicly disclose pricing information. Contact their sales team to obtain product pricing details and determine if OnCall Health is worth the investment for your needs.
Is OnCall Health customer service good?

OnCall Health's customer service generally receives positive feedback. Users appreciate the readily available and responsive support team, quick to resolve technical issues and answer questions. However, some experienced difficulty getting timely solutions for connectivity problems.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.