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NMI MRM description
NMI MRM is a cloud-based software designed for payment processors to manage their merchant relationships. This tool helps you find, onboard, and support merchants all in one place. It features automated underwriting to reduce risk and speed up approvals. NMI MRM also includes CRM tools like lead management and marketing automation to help you acquire and retain more merchants. This solution aims to streamline your operations, improve efficiency, and ultimately increase your revenue by making merchant management easier and faster.
Who is NMI MRM best for
NMI MRM is a cloud-based merchant relationship management (MRM) platform designed for payment processors. It streamlines merchant onboarding, underwriting, and support with automated workflows and centralized tools. Users praise its comprehensive features and responsive customer support. However, some find the new V2 interface less user-friendly and desire more granular permission controls. Best for small and medium-sized payment processors seeking to improve efficiency and merchant relationships.
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Best for small to mid-sized payment processors.
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Ideal for payment processors managing merchant portfolios.
NMI MRM features
| Supported Provides tools for finding, onboarding, and supporting merchants all in one place. |
| Supported Reduces risk and speeds up approvals with automated underwriting. |
| Supported Includes lead management and marketing automation tools. |
| Supported Empowers users to keep the sales funnel full and convert leads into signed merchants. |
| Supported Collects and categorizes data to attract more leads and prioritize the most promising ones. |
| Supported Auto-populates applications for faster onboarding, requiring only review and submission. |
| Supported Automates residuals calculation, saving time and improving accuracy. |
NMI MRM reviews
We've summarised 94 NMI MRM reviews (NMI MRM G2 reviews) and summarised the main points below.
- The customer support team is consistently praised for their responsiveness and helpfulness.
- The software effectively centralizes merchant information, reporting, and various tools, simplifying workflows and improving efficiency.
- The platform offers extensive customization options, although the process can be complex.
- The robust API facilitates seamless integration with other systems, allowing for automation and data exchange.
- The integrated e-signature functionality streamlines the application process.
- The new V2 user interface is not user-friendly and can be difficult to navigate.
- The dialer functionality, including call routing and recording quality, is below expectations.
- The lack of granular permissions control, especially regarding merchant financial data access, is a significant oversight.
- The mobile application has limited functionality and usability issues, such as navigation problems with notifications.
- The process for configuring and customizing features, permissions, and settings can be complex and time-consuming, requiring ongoing adjustments due to industry changes and integrations, impacting small businesses with limited IT staff.
- The system can create duplicate lead records when financial information is pulled if a lead doesn't have a matching MID, requiring manual cleanup which is cumbersome for users and impacts larger teams where many may experience it
NMI MRM alternatives
Envoy WorkplaceBetter for office space management and creating a more efficient and enjoyable workplace experience. A good NMI MRM alternative for small to medium businesses.Read more
AdyenBetter for larger enterprises, especially those with international operations. Supports a wider range of payment methods and global reach. However, users report negative experiences with customer service, complex pricing, and platform complexity. An NMI MRM alternative or competitor.Read more
NuveiBetter for small businesses and international sales. Has broader payment method support. Growing faster than NMI MRM. Simpler setup, though with potentially higher fees.Read more
Stripe PaymentsBetter for businesses of all sizes and various industries seeking online payment solutions. Easier to use and implement, with strong scalability. A broader range of payment methods and global reach are also advantages. However, it has a more complex pricing structure. A good NMI MRM alternative for e-commerce and online businesses.Read more
Stripe BillingBetter for subscription management, recurring billing, and online payments. More suitable for businesses in finance, e-commerce, software, education, government, and professional services. Easier to use, with better implementation. Has more momentum. Users appreciate the ease of use, fast payment processing, and integrations, but dislike the high transaction fees and customer support.Read more
Stripe InvoicingBetter for small businesses needing simple invoicing. Lacks merchant management and automated underwriting found in NMI MRM. Simpler user interface but fewer customization options.Read more
NMI MRM FAQ
What is NMI MRM and what does NMI MRM do?
NMI MRM is a cloud-based merchant relationship management software for payment processors. It automates merchant onboarding and underwriting, includes CRM tools like lead management and marketing automation, and provides centralized reporting. NMI MRM helps payment processors streamline operations and boost revenue.
How does NMI MRM integrate with other tools?
NMI MRM integrates with other systems through its robust API. This allows for seamless data exchange and automation with various tools, enhancing the platform's functionality and streamlining workflows.
What the main competitors of NMI MRM?
Alternatives to NMI MRM include Adyen, Nuvei, and Stripe Payments. These platforms offer similar payment processing capabilities, supporting various payment methods and global transactions. They are suitable for businesses seeking streamlined payment operations.
Is NMI MRM legit?
Yes, NMI MRM is a legitimate cloud-based merchant relationship management software. G2 reviews rate it 4.6/5, praising its customer support and centralized merchant information management. However, some users find the V2 interface less user-friendly.
How much does NMI MRM cost?
I cannot find pricing information for NMI MRM. Contact NMI directly for product pricing details to determine if the product is worth it for your marketing resource management needs.
Is NMI MRM customer service good?
NMI MRM's customer service receives positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and dedication to resolving issues. They are readily available via chat and phone, providing timely assistance and guidance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.