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Ratings
NMI description
NMI provides the tools for companies to accept payments from their customers. While they don't work directly with businesses like yours, they partner with Independent Sales Organizations (ISOs) and software vendors who do. This means your current software provider can integrate NMI's technology so you can accept payments directly within their platform. NMI offers various tools, including payment gateways, merchant management features, and support for online, in-person, and mobile payments.
Who is NMI best for
NMI offers a robust payment gateway solution for ISOs and software vendors serving small to medium-sized businesses. Users praise NMI's comprehensive features, reporting tools, and multi-channel selling capabilities. However, some users find the integration process challenging and experience long customer support wait times. If your business utilizes an ISO or software vendor and seeks a versatile payment gateway, NMI may be a good fit.
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Best fit for small to medium-sized businesses leveraging ISOs or software vendors.
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NMI doesn't directly target specific industries but empowers payment solutions across various sectors.
NMI features
| Supported NMI supports mobile payments via wallets like Apple Pay and Google Pay, and provides mobile SDKs for app integration. |
| Supported NMI centralizes transaction data and optimizes financial management across marketplaces. |
| Supported NMI supports accepting credit card payments via its payment gateway and virtual terminal. |
| Supported NMI likely supports debit card payments as part of its comprehensive payment solutions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
NMI reviews
We've summarised 98 NMI reviews (NMI G2 reviews) and summarised the main points below.
- Powerful reporting tools and ability to sell everywhere.
- User-intuitive interface for smooth payment processing.
- Secure platform with transparent pricing and local support.
- Easy-to-use web portal and interface.
- Robust white-label gateway solutions with easy branding.
- Responsive and helpful customer support (when available).
- Comprehensive processor-agnostic gateway.
- Wide range of payment types accepted.
- Easy setup and navigation within the portal.
- Multiple MID and global currency support.
- Excellent QuickBooks integration.
- Reliable gateway with minimal downtime.
- Flexible integration with various platforms and CRMs.
- Automated Level 3 data processing.
- User-friendly virtual terminal for B2B merchants.
- Recurring billing and card vaulting capabilities.
- Robust fraud protection suite.
- Customizable QuickLinks.
- Collect Checkout for easy payment button/QR code creation.
- Depth of features and drill-down reporting.
- Nested user functionality for managing large teams.
- Real-time data and detailed transaction reports.
- Ability to toggle value-added services easily.
- Difficult integration process for non-technical users.
- Lack of integrated/semi-integrated terminals.
- Confusing account setup, especially differentiating between client and personal accounts.
- Bank account change process requires unnecessary expenses.
- New user interface is less intuitive.
- Limited Shopify integration.
- Two-step login process is inconvenient.
- Long customer support wait times, especially on weekends.
- Additional features are expensive, adding to the base price.
- Occasional glitches with reports (e.g., USAePay monthly reports).
- Automated phone and text-to-pay options are missing.
- Split settlement not available on HPP or virtual terminal.
- Limited customization for Collect.js payment pages.
- No JSON support.
- Difficult to track multiple MIDs and gateway accounts in reporting.
- Invoicing features need improvement, particularly for automatic percentage-based fees.
- Mobile swiper integration issues.
- Notification delays between gateway and ACH processors (e.g., Jack Henry).
NMI pricing
The commentary is based on 22 reviews from NMI G2 reviews.
NMI generally receives positive feedback regarding its pricing, with many users highlighting its "low prices," "inexpensive cost," and "competitive rates." Some users mention add-on costs and "a la carte pricing" that can increase the overall expense, but the value is still considered high for the features offered.
Users sentiment
NMI alternatives
PaySimpleBetter for service-based businesses. Has broader industry applicability. More focused on customer management and recurring billing. Simpler user interface for basic transactions, but less intuitive for complex tasks. Slower growth.Read more
NetSuiteBetter for mid-size and large businesses needing broader business management features like CRM and inventory management. Has more website traffic momentum.Read more
XeroBetter for core accounting functions. A strong Xero alternative for businesses needing payment gateway integrations.Read more
PayhawkBetter for mid-size to large companies needing expense management, not payment gateways. It offers company cards and automates expense reporting. Stronger customer service, easier to use, and more scalable.Read more
PayUBetter suited for businesses focused on international expansion, especially in emerging markets. PayU has stronger website traffic growth momentum. Some users report issues with customer support responsiveness and unauthorized charges.Read more
BILL AP/ARBetter for US-based SMBs focused on AP/AR automation and financial operations streamlining. Serves a wider range of industries. Has slower momentum.Read more
NMI FAQ
What is NMI and what does NMI do?
NMI is a payment gateway provider that partners with Independent Sales Organizations (ISOs) and software vendors to enable businesses to accept payments. It offers various payment processing tools, supporting online, in-person, and mobile transactions, and is best suited for small to medium-sized businesses.
How does NMI integrate with other tools?
NMI integrates with other tools by partnering with Independent Sales Organizations (ISOs) and software vendors. This allows businesses to accept payments directly within their existing software platforms. They offer various integration options for online, in-person, and mobile payments.
What the main competitors of NMI?
Alternatives to NMI include PaySimple, which focuses on service-based businesses, and Akurateco, offering white-label payment software. For broader business management, consider NetSuite or SAP Concur. BILL AP/AR specializes in financial operations for SMBs, while PayU facilitates global payment processing.
Is NMI legit?
Yes, NMI is a legitimate payment gateway provider. They offer secure payment processing solutions and partner with Independent Sales Organizations (ISOs) to support businesses. User reviews highlight NMI's robust features and user-friendly interface, indicating its safe and reliable service.
How much does NMI cost?
I couldn't find pricing details for NMI. For the most current pricing information, it's best to contact NMI directly or visit their official website.
Is NMI customer service good?
NMI generally receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly for technical issues. However, some users have reported long wait times, especially outside of business hours.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.