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NetSuite description
NetSuite is a popular cloud-based business management software for mid-sized and large companies. It brings together tools for managing finances, customer relationships (CRM), inventory, and online sales. With a focus on automation and data insights, NetSuite helps businesses streamline operations and make informed decisions. It's widely used across various industries, from manufacturing to services, promising better control and growth.
Who is NetSuite best for
NetSuite is a robust cloud-based business management platform ideal for mid-sized to large companies. Users praise its comprehensive ERP, CRM, and e-commerce features, along with robust reporting. However, some find the cost high and the system complex. It's a powerful tool for businesses seeking an all-in-one solution to streamline operations, particularly in retail, consumer goods, and software/IT.
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Best for mid-sized to large businesses needing a comprehensive solution.
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Suitable for various industries, particularly retail, consumer goods, and software/IT.
NetSuite features
| Supported NetSuite offers contact management, lead management, sales automation, and marketing automation. |
| Supported NetSuite automates core financial processes, including accounts payable, receivable, and general ledger management. |
| Supported NetSuite offers e-commerce features and integrations for online transactions and payments. |
| Supported NetSuite fully supports order management, from placement to delivery. |
| Supported NetSuite offers embedded payroll for US businesses and integrates with other payroll systems. |
| Supported NetSuite fully supports advanced inventory management features. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
NetSuite reviews
We've summarised 2500 NetSuite reviews (NetSuite G2 reviews) and summarised the main points below.
- Comprehensive platform integrating ERP, CRM, and e-commerce functionality.
- High customizability to fit specific business needs.
- Robust reporting features and data analysis capabilities.
- Cloud-based accessibility and ease of remote work.
- Occasional slowness and performance lags, especially with large datasets.
- Steep learning curve for creating custom reports and saved searches.
- High cost of the product, especially for add-on modules and smaller businesses.
- Limited flexibility in certain areas, like fixed asset adjustments and bank reconciliations.
NetSuite pricing
The commentary is based on 219 reviews from NetSuite G2 reviews.
NetSuite's pricing is often mentioned as a significant investment, especially for smaller businesses. While many reviewers find the cost worthwhile due to NetSuite's robust functionality and customizability, others express concern over the expense of add-on modules and yearly subscription increases. Careful consideration of your budget and needs is recommended.
Users sentiment
NetSuite alternatives
netsuite vs AcumaticaBetter fit for smaller businesses. Has a more accessible pricing model. Growing faster than NetSuite. Stronger in manufacturing, education, and automotive industries. More user-friendly interface.Read more
netsuite vs SuiteDashBetter for smaller businesses needing client portals and basic project management. Has a more affordable pricing model. NetSuite alternative for tighter budgets. Growing slower, however.Read more
netsuite vs Sage IntacctBetter for companies with 20+ employees. More focused on financial management and accounting automation with AI features. Stronger in core accounting, budgeting, planning, and reporting.Read more
Chargebee RevRecMore focused on revenue recognition for subscription businesses needing to comply with ASC 606 / IFRS 15. Has more momentum currently.Read more
netsuite vs CleverbridgeMore focused on subscription management and recurring billing. Less popular and has declining momentum compared to NetSuite. Caters to a more niche market.Read more
Bright WarehouseMore focused on core warehouse management for growing ecommerce and direct-to-consumer businesses. A NetSuite alternative for those prioritizing streamlined warehouse operations and inventory control.Read more
NetSuite FAQ
What is NetSuite and what does NetSuite do?
NetSuite is a cloud ERP system that streamlines mission-critical processes, including financials, CRM, inventory, and e-commerce. It offers robust reporting and automation capabilities, helping businesses improve decision-making and operational efficiency. NetSuite is best suited for mid-sized to large companies.
How does NetSuite integrate with other tools?
NetSuite integrates with various tools through its SuiteCloud platform. This allows for connections with other popular business applications, enabling streamlined data flow and enhanced functionality across different departments. It offers native integrations, APIs, and pre-built connectors for flexibility.
What the main competitors of NetSuite?
Top NetSuite competitors include Apptivo, ClickUp, Enterpryze, BQE CORE, and Sage 100cloud. These alternatives offer similar features like CRM, project management, and financial tools, often at different price points and catering to various business sizes and needs.
Is NetSuite legit?
Yes, NetSuite is a legitimate and widely used cloud-based business management software. It's known for its comprehensive features, serving various industries. However, potential users should be aware of its cost and the learning curve associated with the software.
How much does NetSuite cost?
NetSuite pricing is not publicly available. Contact NetSuite sales for a customized quote based on your business needs. This often depends on factors like user count and required modules.
Is NetSuite customer service good?
NetSuite customer service receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times, unhelpful support staff, and the high cost of premium support. Many suggest seeking help from third-party NetSuite consultants for more effective assistance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.