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Mojo Helpdesk description
Mojo Helpdesk is a cloud-based customer support and IT help desk software. It helps you manage customer and employee requests through a centralized ticketing system, automate tasks, and provide self-service support with a knowledge base. Targeting small to medium businesses, Mojo Helpdesk aims for a balance of simplicity and power, making it a potential alternative to email or spreadsheet-based request management. It is used across various departments, from IT and customer service to HR and operations.
What companies are using Mojo Helpdesk?
Who is Mojo Helpdesk best for
Mojo Helpdesk is a user-friendly and cost-effective helpdesk solution for small to medium-sized businesses, especially in education and IT. Users praise its ease of setup and intuitive interface for ticket management. However, some users mention the need for mobile app improvements and more reporting customization. If you're looking for a simple yet powerful alternative to email or spreadsheets for managing requests, Mojo Helpdesk might be a good fit.
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Best for small to medium businesses (SMBs).
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Suitable for businesses in education and IT.
Mojo Helpdesk features
| Supported Mojo Helpdesk offers automation features like auto-assigning, escalating, and closing tickets. |
| Supported Mojo Helpdesk offers a self-service knowledge base for customers to find answers and resolve issues independently. |
| Supported Mojo Helpdesk offers reporting and analytics focused on customer service metrics, such as ticket volume and resolution time. |
| Supported Mojo Helpdesk offers robust ticketing functionality, including ticket management, automation, and collaboration tools. |
| Supported Tasks are created as tickets and assigned to team members. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Mojo Helpdesk reviews
We've summarised 242 Mojo Helpdesk reviews (Mojo Helpdesk G2 reviews) and summarised the main points below.
- User-friendly interface for ticket creation and management.
- Easy to set up and configure.
- Cost-effective compared to other helpdesk solutions.
- Customizable ticket forms and workflows.
- Good customer support from Mojo.
- Mobile app needs improvements and better functionality.
- Limited customization, especially for reporting.
- Occasional bugs and slow loading times.
- Difficulty searching for specific past tickets.
- Email notifications can be inconsistent.
Mojo Helpdesk pricing
The commentary is based on 27 reviews from Mojo Helpdesk G2 reviews.
Mojo Helpdesk is praised for its affordability and cost-effectiveness, especially for small businesses and schools. Users frequently cite its reasonable pricing and excellent value compared to other helpdesk solutions. While some desire more advanced features, many find the price point justifiable for the functionality offered.
Users sentiment
See the Mojo Helpdesk pricing page.
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Mojo Helpdesk has a free trial.
Team
Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.
business
Plenty of storage, queues, forms, triggers and automation. 100 agents max.
Enterprise
This plan is ideal for businesses who run a mission-critical ticket tracking and helpdesk. Unlimited agents.
Mojo Helpdesk alternatives
AzureDeskBetter for businesses seeking integration with other Microsoft products. A Mojo Helpdesk alternative, AzureDesk offers a free plan. Rated 4.5/5 stars on G2.Read more
Salesforce Service CloudBetter fit for larger organizations. Has more momentum. Geared towards a wider range of industries.Read more
ConfluenceBetter for project documentation and team collaboration. Not designed for customer support ticketing or helpdesk functionality. A Confluence alternative would be more suitable for internal knowledge sharing and project management.Read more
FrontBetter for larger organizations and teams needing streamlined communication across various channels. Has more momentum and wider industry applicability. Provides AI-powered assistance and shared inbox features.Read more
VertaskBetter for project management. Has a knowledge base. Growing faster regarding website traffic, but declining in employee growth. A Mojo Helpdesk competitor and alternative.Read more
Chat BreezesBetter for e-commerce businesses seeking streamlined social media communication and sales conversion. A good Mojo Helpdesk alternative for managing interactions across various social media channels.Read more
Mojo Helpdesk FAQ
What is Mojo Helpdesk and what does Mojo Helpdesk do?
Mojo Helpdesk is a cloud-based help desk software for small to medium businesses. It provides a ticketing system, automation features, and a self-service knowledge base to manage customer requests. It's known for its user-friendly interface and cost-effectiveness, making it a good alternative to email or spreadsheets for request management.
How does Mojo Helpdesk integrate with other tools?
Mojo Helpdesk integrates with various tools to enhance its functionality. It connects with email platforms for ticket creation and Zapier for workflow automation with other apps. While specific integrations are not extensively listed, its open API allows for custom integrations.
What the main competitors of Mojo Helpdesk?
Alternatives to Mojo Helpdesk include Zendesk, Freshservice, AzureDesk, and Salesforce Service Cloud. These competitors offer similar features such as ticketing systems, automation, and self-service portals, catering to various business sizes and needs.
Is Mojo Helpdesk legit?
Mojo Helpdesk is a legitimate helpdesk software solution. User reviews on G2 rate it 4.4/5, praising its user-friendly interface and cost-effectiveness. While some users mention limitations with the mobile app and reporting, Mojo Helpdesk appears safe and functional for its target audience.
How much does Mojo Helpdesk cost?
Mojo Helpdesk pricing starts at $14/agent/month for the Team plan. The Business plan has custom pricing, while the Enterprise plan costs $34/agent/month. A free trial is available for users to test the product.
Is Mojo Helpdesk customer service good?
Mojo Helpdesk's customer service receives positive feedback. Users praise the helpful and responsive support team, quick response times, and easy-to-follow instructions. While some documentation, like videos, may be outdated, the overall sentiment towards customer support is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.