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AzureDesk description
AzureDesk is a customer service and helpdesk ticketing software designed to streamline customer support for businesses of all sizes. It offers a range of features including ticket management, email integration, a self-service support center, and reporting tools. AzureDesk also integrates with third-party apps like Jira and Slack. It aims to provide a user-friendly platform for managing customer interactions, tracking issues, and improving response times, all at a reasonable cost.
Who is AzureDesk best for
AzureDesk is a user-friendly and affordable helpdesk solution praised for its robust ticketing system, email integration, and self-service portal. Users appreciate its intuitive interface and helpful customer support. However, some have noted limitations in customization and occasional technical glitches. Ideal for SMBs seeking efficient customer support tools.
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Best for small to medium businesses.
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Suitable for various industries.
AzureDesk features
| Supported AzureDesk offers a self-service portal and knowledge base management. |
| Supported AzureDesk integrates email by converting support emails into trackable tickets. |
| Supported AzureDesk offers a robust ticketing system to manage customer issues and requests efficiently. |
AzureDesk reviews
We've summarised 29 AzureDesk reviews (AzureDesk G2 reviews) and summarised the main points below.
- User-friendly interface and seamless Microsoft integration.
- Robust ticketing system and efficient enquiry management.
- Excellent automation capabilities.
- Good customer support and easy software integration.
- Centralized customer support and enhanced customer efficiency.
- Well-integrated platform for customer service tools, interactions, and automation.
- Helps manage businesses by centralizing software and data.
- Simplified user interface with essential options on the dashboard.
- Multi-functional ticketing system with Slack integration.
- Helpful virtual execution and online capabilities.
- Simplified helpdesk software with easy ticket customization and closure.
- Easy access to remote servers without complex installation.
- Robust ticket management and mail-to-ticket conversion.
- Good value with a free plan and helpful customer service.
- Simple system with ISO270001 compliance.
- Exceptional ticket layout and powerful search feature.
- Phenomenal customer support.
- Simple to use with a helpful support team and affordable pricing.
- Great for customer support and knowledge base creation.
- Improves productivity and team communication.
- Limited customization options.
- Occasional technical glitches.
- Remote desktop and notification limitations.
- Tedious process for tickets needing further investigation or approval.
- Difficulty utilizing all features due to lacking user knowledge.
- Some missing customizations and delayed notifications.
- Limited connection types, no remote app or desktop connection.
- Slow support center response times and improvement needed in app reporting and integration.
- Limited connection types and potential server errors.
- Can be challenging for new users initially.
- Improvements needed in the mobile app and ticket loading speed.
- Lacks an activity dashboard, workflow management, and customizable branding. Does not generate automatic notifications.
- Lacks efficient reporting and channel fields. Slow ticket update approvals. Lacks automatic notifications.
- Occasional system slowdowns during background processes.
- Slow interface loading times.
- Missing features like support for HTML messages and signatures.
AzureDesk pricing
The commentary is based on 1 reviews from AzureDesk G2 reviews.
AzureDesk offers a lot of features for a competitive price, making it a high-value option according to users. Customers praise its robust ticketing system and responsive customer support, contributing to its positive price-to-performance ratio.
See the AzureDesk pricing page.
AzureDesk alternatives
FreshserviceBetter for mid-size and large businesses. More IT management focused. Has more momentum.Read more
Help Desk PremierOffers on-premise installation and source code licensing options. Lower average rating.Read more
Zendesk Support SuiteBetter for larger businesses and those in various industries like healthcare, finance, and retail. Has more momentum and offers more integrations, reporting features, and a self-service portal. However, some users dislike its pricing model and support responsiveness. A strong Zendesk alternative for enterprise customer service.Read more
Helpdesk 365Better for companies relying on Microsoft 365 ecosystem. Higher rated by users. Growing faster.Read more
PylonBetter for medium-sized B2B SaaS businesses, especially those using Slack and Microsoft Teams for customer communication. It has more momentum and offers a unified inbox across various support channels.Read more
Mojo HelpdeskBetter for Education and IT. Rated slightly lower but by significantly more reviewers. Users report inconsistent email notifications and limited customization for reporting.Read more
AzureDesk FAQ
What is AzureDesk and what does AzureDesk do?
AzureDesk is a customer service and helpdesk ticketing software with ticket management, email integration, a self-service portal, and reporting. It integrates with apps like Jira and Slack, aiming to provide a user-friendly platform for managing customer interactions and improving response times.
How does AzureDesk integrate with other tools?
AzureDesk integrates with third-party applications such as Jira and Slack, enhancing team communication and workflow efficiency. It also offers robust email integration, converting support emails into trackable tickets within the system.
What the main competitors of AzureDesk?
Freshservice, Help Desk Premier, Helpdesk 365, Zendesk Support Suite, Salesforce Service Cloud, and Tiledesk are alternatives to AzureDesk. These platforms offer similar features such as ticketing systems, automation, and self-service portals for enhanced customer support.
Is AzureDesk legit?
Yes, AzureDesk is a legitimate helpdesk software. G2 reviews rate it 4.5/5 stars, praising its user-friendly interface, robust ticketing system, and helpful customer support. It's a safe and efficient choice for small to medium-sized businesses seeking streamlined customer service.
How much does AzureDesk cost?
I couldn't find pricing details for AzureDesk. Contact their sales team to determine if AzureDesk and its features are a worthwhile investment for your needs. They can provide specific pricing based on your requirements.
Is AzureDesk customer service good?
AzureDesk's customer service receives positive feedback. Users highlight the helpful and responsive support team, even on weekends. While some mention slow response times from the support center, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.