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Helpdesk 365 description
Helpdesk 365 is a customizable helpdesk software that runs within Microsoft Teams and SharePoint. It allows you to manage support tickets, track their status, and assign them to specific teams for resolution. It aims to improve response times and provide a clear overview of support requests within your company. Helpdesk 365 is part of a broader suite of business applications called HR365, designed for use in the Microsoft ecosystem.
What companies are using Helpdesk 365?
Who is Helpdesk 365 best for
Helpdesk 365 offers seamless Microsoft Teams and SharePoint integration, simplifying IT support ticket management. Users praise its responsive customer support and user-friendly interface. However, some find the customization limited and encounter occasional bugs. Ideal for businesses seeking a streamlined helpdesk solution within the Microsoft ecosystem.
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Best fit for small to mid-sized businesses leveraging Microsoft 365.
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Suitable for various sectors, including Healthcare, Finance, Retail, Manufacturing, and Education.
Helpdesk 365 features
| Supported Users can submit tickets via a self-service portal. |
| Supported Helpdesk 365 provides robust ticketing functionality for organizing, tracking, and managing issues. |
| Supported Helpdesk 365 integrates seamlessly with various Microsoft platforms and services. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Helpdesk 365 reviews
We've summarised 90 Helpdesk 365 reviews (Helpdesk 365 G2 reviews) and summarised the main points below.
- Seamless integration with Microsoft Teams and SharePoint.
- Excellent and responsive customer support.
- User-friendly interface for ticket management.
- Customizable forms and fields for ticket creation.
- Mobile app available for both Android and iOS.
- Limited customization options, especially for complex setups.
- Occasional bugs and glitches reported after updates.
- Steep learning curve for new users, documentation could be improved.
- Lack of automatic page refresh can be inconvenient.
Helpdesk 365 pricing
The commentary is based on 7 reviews from Helpdesk 365 G2 reviews.
Helpdesk 365's pricing is generally considered reasonable, especially for small businesses, with annual plans starting at $49. However, some users find the enterprise version expensive for medium-sized businesses. While one review mentions it being free, others note the cost of multiple licenses.
Users sentiment
See the Helpdesk 365 pricing page.
Helpdesk 365
This is a helpdesk software.
Helpdesk 365 alternatives
Desk365Better for managing both customer and internal support requests. Has broader third-party integrations. Is growing faster in terms of employee growth. Offers real-time dashboards.Read more
AteraBetter for IT departments and MSPs. Not suitable for other industries. More automation and remote access features. Per-technician pricing, which may be more expensive. Atera has more momentum as a Helpdesk 365 competitor.Read more
SolarWinds Service DeskBetter for asset management and IT support. A good Helpdesk 365 alternative for mid-sized companies. Integrates with Slack. Positive customer reviews on G2 and Capterra.Read more
ConfluenceBetter for documentation and knowledge sharing. A Confluence alternative for ticketing within the Microsoft ecosystem. More suitable for smaller businesses deeply integrated with Microsoft 365.Read more
Zendesk Support SuiteBetter for larger businesses focused on external customer support, including e-commerce, retail, and consumer goods. It has broader industry applications and more integrations. Zendesk Support Suite is a strong Helpdesk 365 competitor and alternative.Read more
SiitBetter for larger organizations. Has a free trial. Integrates with Slack. Is growing faster.Read more
Helpdesk 365 FAQ
What is Helpdesk 365 and what does Helpdesk 365 do?
Helpdesk 365 is a helpdesk software operating within Microsoft Teams and SharePoint. It facilitates support ticket management, tracking, and team assignments, improving response times and providing a clear support request overview. It's part of the HR365 business application suite, designed for the Microsoft ecosystem.
How does Helpdesk 365 integrate with other tools?
Helpdesk 365 seamlessly integrates with Microsoft platforms, including Teams and SharePoint, centralizing support within your existing workflow. This integration enhances communication and streamlines ticket management directly within familiar Microsoft applications.
What the main competitors of Helpdesk 365?
Top alternatives to Helpdesk 365 include Desk365, Atera, and SolarWinds Service Desk. Desk365 is another helpdesk designed for Microsoft 365 users. Atera offers broader IT management, while SolarWinds focuses on IT support and asset management. These competitors offer varying features and pricing structures.
Is Helpdesk 365 legit?
Helpdesk 365 is a legitimate helpdesk software offered as part of the HR365 suite. It integrates with Microsoft Teams and SharePoint, offering a user-friendly interface for ticket management. However, some users report limited customization and occasional bugs.
How much does Helpdesk 365 cost?
Helpdesk 365's pricing starts at $11 per month. To determine if Helpdesk 365 is worth the product pricing, contact the vendor for detailed pricing information.
Is Helpdesk 365 customer service good?
Helpdesk 365's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness and helpfulness in resolving issues and implementing the software. They are commended for their quick responses, helpful guidance, and commitment to ensuring smooth operation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.