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Help Desk Premier description
Help Desk Premier is a help desk software designed to streamline customer support operations. It offers tools for ticket management, customization, change management, and escalation, all within a user-friendly interface. Businesses can choose between on-premise installation or cloud hosting, with options for both free and paid versions. Help Desk Premier emphasizes ease of use, affordability, and a focus on improving the customer support experience. It’s suitable for organizations of all sizes looking to improve their customer service efficiency.
Who is Help Desk Premier best for
Help Desk Premier is a user-friendly help desk software suitable for businesses of all sizes, though it's particularly well-suited for small to medium-sized businesses. It offers tools for ticket management, customization, and change management, all within an intuitive interface. It offers flexible deployment options with both free and paid versions available.
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Best for small to medium-sized businesses.
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Suitable for businesses across various industries.
Help Desk Premier features
| Supported Help Desk Premier offers robust ticketing functionality for efficient management of customer issues and requests. |
| Supported Help Desk Premier is designed with an easy-to-learn and simple interface. |
| Supported Help Desk Premier adapts to specific business needs with customizable fields, windows, and flexible deployment. |
Help Desk Premier pricing
The commentary is based on 3 reviews from Help Desk Premier G2 reviews.
Help Desk Premier offers affordable pricing for its robust CRM and IT help desk features. While some users find the pricing could be lower, they generally consider it a good value given its streamlined processes and time-saving capabilities. It's a cost-effective solution for managing customer support and IT tickets.
See the Help Desk Premier pricing page.
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Help Desk Premier has a free trial.
On-Premise
Download and install Help Desk Premier on your server (or desktop) in minutes.
Hosted
Prefer a hosted solution? We have you covered with a fast, easy process to be up and running.
Source Code
Get all of the source code that makes up Help Desk Premier for one low price. Install it in minutes on any Windows computer, desktop or server. Run it from any Windows or Mac device.
Help Desk Premier alternatives
Jira Service ManagementBetter for IT teams and integrates with Jira products. More complex and expensive with a steeper learning curve. Less suitable for small businesses seeking simple solutions.Read more
HeskBetter knowledge base search. A Help Desk Premier alternative for organizations seeking a free help desk solution.Read more
DevRevBetter for SaaS companies focused on connecting customer feedback with product development. Has more momentum and higher ratings on Glassdoor. Integrates with Jira, Slack, and Salesforce. Offers AI-driven insights and a mobile app.Read more
Zendesk Support SuiteBetter for companies prioritizing omnichannel support, including messaging and live chat. Has more momentum and integrates with a wide range of business applications. Some users dislike Zendesk Support Suite's pricing and support responsiveness.Read more
Salesforce Service CloudBetter fit for larger businesses needing AI-powered automation and robust CRM integration. A Salesforce Service Cloud alternative for those seeking simpler solutions.Read more
AzureDeskBetter ratings and more user reviews are available. Lacks on-premise installation option.Read more
Help Desk Premier FAQ
What is Help Desk Premier and what does Help Desk Premier do?
Help Desk Premier is help desk software streamlining customer support with ticket management, customization, and change management tools. It offers user-friendly on-premise or cloud hosting, with free and paid versions. It's suitable for businesses of all sizes seeking affordable and efficient customer service solutions.
How does Help Desk Premier integrate with other tools?
Help Desk Premier offers integrations for customization and implementation, allowing it to adapt to specific business needs. It offers flexible deployment options with customizable fields and windows. More specific integration details are not available.
What the main competitors of Help Desk Premier?
Top alternatives to Help Desk Premier include Jira Service Management, Hesk, Zendesk Support Suite, and HubSpot Service Hub. These competitors offer similar help desk features, catering to various business sizes and needs. Some, like Hesk, provide free options, while others offer more extensive enterprise solutions.
Is Help Desk Premier legit?
Yes, Help Desk Premier is a legitimate help desk software offering ticket management, customization, and flexible deployment options. It's generally well-regarded, receiving a 4/5 rating on G2, and suitable for businesses seeking streamlined customer support.
How much does Help Desk Premier cost?
Help Desk Premier offers flexible pricing options. The hosted plan costs $29 per user per month. Pricing for on-premise and source code options is custom and depends on your specific needs. A free trial is available to help determine if the product is worth it for you.
Is Help Desk Premier customer service good?
Help Desk Premier receives positive feedback for its helpful customer support and efficient ticket handling, contributing to streamlined IT processes and improved resolution times. Some users mention minor integration challenges and pricing as areas for potential improvement.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.