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Laserfiche description
Laserfiche is a software platform that helps businesses go paperless. It allows you to manage and automate documents and tasks, making information easily accessible. Think of it as a central hub for all your important files and processes, with tools to streamline approvals, track data, and improve efficiency across different departments like HR, finance, and customer service. Laserfiche is a well-established solution used by mid-sized and large companies globally.
Who is Laserfiche best for
Laserfiche helps mid-sized and large organizations go paperless and streamline workflows. Users praise its centralized document management and automated data entry capabilities, especially the user-friendly interface for creating intake forms. However, some users have reported occasional difficulties with search functionality and the login process. Consider Laserfiche if you need robust document management, process automation, and workflow optimization.
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Best for mid-sized to large organizations seeking enhanced document management and process automation.
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A strong fit for industries like healthcare, finance, manufacturing, education, and government.
Laserfiche features
| Supported Laserfiche supports attaching documents like receipts and contracts to purchase orders and invoices. |
| Supported Files are encrypted in transit and at rest, with features like password protection and expiring URLs. |
| Supported Laserfiche supports automated data entry with OCR and integrates with other technologies for enhanced automation. |
| Supported Laserfiche offers a RESTful API and integrations for various systems like CRM and ERP. |
| Supported Laserfiche allows setting retention periods for documents to comply with regulations. |
| Supported Laserfiche automates complex processes, combining human and digital workforces through RPA and prebuilt workflows. |
| Supported Laserfiche supports workflow automation to automate repetitive tasks using a no-code platform. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Laserfiche reviews
We've summarised 970 Laserfiche reviews (Laserfiche G2 reviews) and summarised the main points below.
- Excellent customer service is top notch.
- Laserfiche takes the guesswork out of managing your documents.
- Centralized document management is much better than a network drive or other cloud-based storage.
- The simple-to-use GUI allowed us to rapidly create the necessary intake forms.
- The add in to Laserfiche causes me to loose documents.
- The login process gets confusing sometimes.
- Sometimes hard to search for things, but doesn't take too long.
- Cloud service limits can be difficult to evaluate on first purchase.
Laserfiche pricing
The commentary is based on 72 reviews from Laserfiche G2 reviews.
Laserfiche users appreciate its robust features and automation capabilities but often mention the high cost, especially regarding licensing. Some find the pricing structure complex and potentially prohibitive for smaller organizations or those with limited budgets. Despite the cost, many users feel Laserfiche provides good value.
Users sentiment
See the Laserfiche pricing page.
Starter
Support paperless goals with a proven document management system. Includes features like bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration, simultaneous document editing, document versioning, external file sharing, annotations, fine-grained access controls, redactions, and offline mobile access.
Professional
Transform processes from end-to-end with powerful automation and integration tools. Includes all Starter features plus workflow and approval automation, process template library, robotic process automation, task management, rules management, electronic forms and surveys, form approval routing, custom themes, batch scanning, image processing, document routing, process reporting and monitoring, and bottleneck analysis.
Business
Scale across departments with extensive administration and compliance features. Includes everything in Professional, plus records lifecycle management, automated records retention, advanced audit trail reporting, legal holds, watermarks, customer-initiated processes, external-facing surveys, public content hosting, on-demand user provisioning, and bulk user management.
Starter
Support paperless goals with a proven document management system. Includes features like bulk import emails and files, full-text search, customizable metadata, Microsoft 365 integration, simultaneous document editing, document versioning, external file sharing, annotations, fine-grained access controls, redactions, and offline mobile access.
Professional
Transform processes from end-to-end with powerful automation and integration tools. Includes all Starter features plus, workflow and approval automation, process template library, task management, rules management, electronic forms, form approval routing, custom themes, batch scanning, image processing, document routing, process reporting and monitoring, and bottleneck analysis.
Business
Scale across departments with extensive administration and compliance features. Includes everything in Professional, plus records lifecycle management, automated records retention, advanced audit trail reporting, legal holds, watermarks, customer-initiated processes, public content hosting, backend programming tools, sandbox testing environments, on-demand user provisioning, bulk user management, and SCIM provisioning.
Enterprise
Maximize enterprise-wide transformation with full platform flexibility. Includes everything in Business, plus true-up and site licensing options, full replica of production system, and support up to 500,000 users.
Laserfiche alternatives
laserfiche vs BoxBetter for external file sharing and collaboration. More user-friendly, but file uploads and syncing can be slow. Integrates well with other tools. Generally considered a stronger platform for broader use cases.Read more
Square 9 SoftworksBetter fit for organizations of all sizes, especially smaller businesses and those in sectors like retail, consumer goods, or transportation. Has higher ratings. A Laserfiche competitor and alternative.Read more
DocLinkHas stronger website traffic momentum. Higher rated by users. Email integration is a differentiator as a Laserfiche competitor.Read more
DocStar ECMBetter for retail, consumer goods, transportation, legal, automotive, and aerospace industries. A Laserfiche competitor and alternative, DocStar ECM has a higher average rating.Read more
Xodo SignBetter for individuals, small to medium businesses, or those focused on e-signatures. Xodo Sign is easier to implement and use, with positive reviews on customer service. It has more affordable pricing, including a free option. Xodo Sign is a Laserfiche alternative and competitor.Read more
Google WorkspaceBetter for collaboration and communication. A popular Laserfiche alternative, Google Workspace offers a broader range of industries including e-commerce, retail, legal, media and entertainment. Users praise its user-friendly interface and collaboration features. Pricing is perceived as positive.Read more
Laserfiche FAQ
What is Laserfiche and what does Laserfiche do?
Laserfiche is a document management and process automation software that helps businesses go paperless. It centralizes documents, automates workflows, and improves efficiency across departments. It's known for its robust features and excellent customer service but can be pricey.
How does Laserfiche integrate with other tools?
Laserfiche integrates with various systems via a RESTful API and pre-built connectors. It connects with CRM and ERP software, enabling seamless data flow and enhanced automation capabilities. This streamlines workflows and centralizes information access.
What the main competitors of Laserfiche?
Top alternatives to Laserfiche include DocLink, Square 9 Softworks, and NewgenONE Digital Transformation Platform. These competitors offer similar document management and process automation solutions, catering to businesses seeking paperless workflows and improved efficiency. Other options like Google Workspace and ClickUp offer broader functionalities.
Is Laserfiche legit?
Laserfiche is a legitimate and well-established document management software. It's known for its robust features and excellent customer service. However, some users find the pricing to be on the higher side and the search functionality occasionally cumbersome. Overall, Laserfiche is safe and a good option for businesses seeking enhanced document management.
How much does Laserfiche cost?
Laserfiche pricing starts at $540/user/year for the Starter plan, $710/user/year for Professional, and $830/user/year for the Business plan. Enterprise product pricing requires custom quoting. Several add-ons are available to enhance the core plans, but pricing is not readily available.
Is Laserfiche customer service good?
Laserfiche customer service receives positive feedback. Users highlight the "top-notch" and "quick" support, with knowledgeable staff readily available to assist with questions and issues. The active online community, Laserfiche Answers, is also praised as a valuable resource. However, some users mention occasional slow response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.