What is Kibo Commerce and what does Kibo Commerce do?

Kibo Commerce is a cloud-based, modular e-commerce platform for mid-sized and larger businesses. It offers tools for product information management, order management, and customer data management across various sales channels. Kibo Commerce is known for its flexibility and scalability, allowing businesses to add features as needed.

How does Kibo Commerce integrate with other tools?

Kibo Commerce integrates with various systems through its API and pre-built connectors. It connects with ERP, CRM, OMS, and marketing automation platforms, enabling streamlined data flow across different business functions. This allows businesses to centralize operations and personalize customer experiences.

What the main competitors of Kibo Commerce?

Top Kibo Commerce competitors include Salesforce Commerce Cloud (B2C and B2B), Shopify, BigCommerce, Sana Commerce Cloud, and Virto Commerce. These alternatives offer various features for online businesses of all sizes, from streamlined operations to robust B2B functionalities.

Is Kibo Commerce legit?

Kibo Commerce is a legitimate e-commerce platform. It's known for a user-friendly interface and robust features. However, some users mention high pricing and occasional performance issues. Consider exploring alternatives if these are concerns.

How much does Kibo Commerce cost?

Kibo Commerce doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Kibo Commerce is worth the investment for your e-commerce platform.

Is Kibo Commerce customer service good?

Kibo Commerce receives mixed reviews for customer service. While some users praise the helpful and responsive support, others report slow response times and unhelpful interactions. Many appreciate the personalized assistance and efficient issue resolution. However, some have experienced difficulties with technical support requiring escalation to engineering.

Kibo Commerce

Website LinkedIn Twitter

Company health

Employee growth

4% increase in the last year

Web traffic

28% decrease in the last quarter

Financing

April 2015 - $5M

Ratings

4.1/5

(48)

2.2/5

(20)

4.4/5

(2)

Kibo Commerce description

Kibo Commerce is a flexible e-commerce platform designed to simplify complex online selling for mid-sized and larger businesses. It allows you to manage products, pricing, orders, and customer data in one place, across different sales channels like your website and online marketplaces. Kibo is modular, so you can start with the features you need now and easily add more as your business grows.

Who is Kibo Commerce best for

Kibo Commerce is a robust e-commerce platform ideal for mid-sized to large businesses in retail and consumer goods. It offers a centralized system for managing products, orders, and customers across various sales channels. Users praise Kibo's streamlined interface and personalization features but note the complex setup and occasional performance issues. If you need a scalable platform and can handle some technical complexity, Kibo could be a good fit.

Best fit for mid-sized businesses.
Ideal for retail and consumer goods companies.

Kibo Commerce features

Type in the name of the feature or in your own words tell us what you need

Supported

Kibo Commerce allows customers to add products to a virtual shopping cart.

Supported

Kibo Commerce supports various payment gateways, including custom integrations.

Supported

Kibo Commerce supports sales order management, including order creation, tracking, fulfillment, and integration with shipping and payment gateways.

Supported

Kibo Commerce supports customer management through data management and service features, including chat and phone support.

Supported

Kibo Commerce enables creating and managing product catalogs, including master and child catalogs.

Supported

Kibo Commerce offers tools for managing stock levels and tracking inventory.

Kibo Commerce reviews

We've summarised 68 Kibo Commerce reviews (Kibo Commerce TrustPilot reviews and Kibo Commerce G2 reviews) and summarised the main points below.

Pros of Kibo Commerce

Easy-to-use interface for order, customer, and inventory management.
Robust personalization features for tailored shopping experiences.
Centralized platform streamlines online commerce operations.
Useful cart takeover feature for customer support.
Seamless integration with multiple sales channels.

Cons of Kibo Commerce

High pricing makes it unsuitable for small businesses.
Complex setup and customization, especially for non-technical users.
Limited customization for discounts and customer attributes.
Occasional bugs and performance lags, including slow loading times.
Customer support response times can be slow and sometimes unhelpful.

Kibo Commerce pricing

The commentary is based on 7 reviews from Kibo Commerce G2 reviews.

Kibo Commerce provides modular solutions for Order Management, B2C & DTC eCommerce, and B2B eCommerce. Each solution offers different packages with increasing features and complexity, from Starter to Complete. The specific features of each package are detailed on the pricing page. No pricing information is publicly available, requiring a demo request for details.

Users sentiment

Strongly negative

-1

See the Kibo Commerce pricing page.

Kibo Commerce alternatives

BigCommerce

Better for B2B and B2C selling. Broader industry applicability including Manufacturing, Healthcare, Wellness & Pharma, Automotive, Aerospace & Defence. More established and popular Kibo Commerce alternative, but has lost some momentum recently.
Read more
Salesforce Commerce for B2C

Better fit for businesses across various industries seeking robust personalization and scalability. Stronger Salesforce ecosystem integrations. Has more user reviews and established market presence.
Read more
Virto Commerce

Better for B2B and marketplace sellers. Has a more customizable and modular design. Is growing faster in terms of website traffic. A Kibo Commerce competitor and alternative.
Read more
Wix

Better for users seeking an easy-to-use website builder with design flexibility. A broader appeal across various industries makes it a Kibo Commerce competitor for diverse businesses. More suitable for smaller businesses or those prioritizing ease of use over specialized e-commerce features.
Read more
Salesforce Commerce for B2B

Better for businesses focused on B2B sales. More integrations with other Salesforce products. Wider industry applicability.
Read more
SAP Commerce Cloud

Better fit for enterprise businesses with complex needs and high transaction volumes. Known for flexibility and customization. Less suitable for smaller businesses due to high setup costs and complexity. Customer support response times can be slow. Reliability and performance may be concerns.
Read more

Kibo Commerce FAQ

What is Kibo Commerce and what does Kibo Commerce do?

Kibo Commerce is a cloud-based, modular e-commerce platform for mid-sized and larger businesses. It offers tools for product information management, order management, and customer data management across various sales channels. Kibo Commerce is known for its flexibility and scalability, allowing businesses to add features as needed.
How does Kibo Commerce integrate with other tools?

Kibo Commerce integrates with various systems through its API and pre-built connectors. It connects with ERP, CRM, OMS, and marketing automation platforms, enabling streamlined data flow across different business functions. This allows businesses to centralize operations and personalize customer experiences.
What the main competitors of Kibo Commerce?

Top Kibo Commerce competitors include Salesforce Commerce Cloud (B2C and B2B), Shopify, BigCommerce, Sana Commerce Cloud, and Virto Commerce. These alternatives offer various features for online businesses of all sizes, from streamlined operations to robust B2B functionalities.
Is Kibo Commerce legit?

Kibo Commerce is a legitimate e-commerce platform. It's known for a user-friendly interface and robust features. However, some users mention high pricing and occasional performance issues. Consider exploring alternatives if these are concerns.
How much does Kibo Commerce cost?

Kibo Commerce doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific business needs and to determine if Kibo Commerce is worth the investment for your e-commerce platform.
Is Kibo Commerce customer service good?

Kibo Commerce receives mixed reviews for customer service. While some users praise the helpful and responsive support, others report slow response times and unhelpful interactions. Many appreciate the personalized assistance and efficient issue resolution. However, some have experienced difficulties with technical support requiring escalation to engineering.

Reviewed by

MK

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.