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Keeping description
Keeping is a shared inbox tool that lives inside your Gmail account. It's designed for mid-sized companies who want a simple way to manage customer emails and support requests as a team, without complicated software. With Keeping, you can assign emails to team members, track customer requests, and keep everyone in the loop with shared notes. It also offers helpful analytics so you can monitor response times and team performance. Keeping integrates with other tools you already use like HubSpot, Shopify, and Slack.
Who is Keeping best for
Keeping is a shared inbox tool within Gmail, designed for streamlined customer email management and support requests. Users love its simple interface and seamless Gmail integration, making team collaboration easy. However, some users mention limited mobile functionality and search capabilities. Perfect for small to midsize businesses seeking efficient email management within a familiar platform.
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Best for small to mid-sized businesses (less than 100 employees).
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Ideal for e-commerce businesses or those relying on email for customer support.
Keeping features
| Supported Keeping provides a shared inbox that lives inside Gmail, allowing teams to manage customer emails and support requests without leaving their Gmail accounts. |
| Supported Keeping allows users to assign emails to team members, track customer requests, and keep everyone in the loop with shared notes. |
| Supported Keeping offers helpful analytics so you can monitor response times and team performance. |
| Supported Keeping integrates with other tools you already use like HubSpot, Shopify, and Slack. It also connects with other apps via Zapier. |
| Supported Keeping offers round-robin ticket assignment to evenly distribute workload among team members. |
| Supported Keeping allows for real-time collaboration through features like shared notes and collision detection within Gmail. |
| Supported Keeping offers shared templates, making it easy to reply to common customer inquiries with a single click. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Keeping reviews
We've summarised 59 Keeping reviews (Keeping TrustPilot reviews and Keeping G2 reviews) and summarised the main points below.
- Simple and intuitive to use, especially within Gmail.
- Excellent customer support, very responsive.
- Seamless integration with Gmail and Shopify.
- Effective for team communication and transparency.
- Difficult to use on mobile, no mobile app.
- Limited search functionality within tickets.
- Limited ticket notifications within Gmail.
- Limited free tier functionality.
Keeping pricing
The commentary is based on 5 reviews from Keeping G2 reviews.
Keeping is praised for its affordability and competitive pricing, especially for small teams. Users highlight its cost-effectiveness compared to similar tools, making it a valuable shared inbox solution. However, some find the limitations on the lowest paid tier, like the two-automation limit, a bit restrictive.
Users sentiment
See the Keeping pricing page.
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Keeping has a free trial.
Essential
Includes 2 shared mailboxes, autoresponder, shared notes with @mentions, collision detection, mobile & web portal, standard reporting, 2 workflows, shared templates, and email support.
Advanced
Includes unlimited shared mailboxes, CSAT Survey & Reports, Round Robin Assignment, Advanced Reporting, export reports to CSV, shared drafts, unlimited workflows, Service Level Agreements (SLAs), Shopify, Zapier, and Hubspot Integrations, and chat & email support.
Enterprise
Includes SOC 2 Type II audit, concierge onboarding, SLA uptime guarantee, custom contract & payment terms, and dedicated account manager.
Keeping alternatives
FrontBetter fit for larger organizations and a wider range of industries. Offers more robust features, including live chat and AI-powered assistance. Has significantly more momentum. More users appreciate features like snooze, tagging, and internal comments, but some find rules confusing and search ineffective.Read more
HiverBetter for larger businesses and a wider range of industries. Offers omnichannel communication and live chat. Has more momentum in website traffic growth. However, Keeping is more affordable.Read more
HubSpot Service HubBetter for larger organizations and a wider range of industries. Offers more features like live chat and automation. Has more momentum but pricing transparency may be less favorable. A strong Keeping and Front alternative.Read more
ClickUpBetter for larger teams and a wider range of industries. More comprehensive features beyond email management. ClickUp is growing faster than Keeping. ClickUp has some negative reviews regarding bugs and complexity.Read more
ConfluenceBetter for enterprise knowledge management and team collaboration. A Confluence alternative for smaller businesses needing a simpler shared inbox solution within Gmail.Read more
Salesforce Service CloudBetter fit for enterprise companies. More comprehensive features for customer support. Stronger industry presence. Has more momentum.Read more
Keeping FAQ
What is Keeping and what does Keeping do?
Keeping is a shared inbox tool within Gmail designed for mid-sized companies seeking simplified email and support management. It allows for email assignments, request tracking, shared notes, and performance analytics. Keeping integrates with tools like HubSpot, Shopify, and Slack.
How does Keeping integrate with other tools?
Keeping integrates with popular tools like HubSpot, Shopify, and Slack, enabling a streamlined workflow within your existing tech stack. This integration facilitates better communication and collaboration, particularly for e-commerce businesses using Shopify and teams relying on Slack for internal communication.
What the main competitors of Keeping?
Alternatives to Keeping include Front, Hiver, and HubSpot Service Hub. These competitors offer similar shared inbox functionality and integrations for streamlined customer support. ClickUp and Confluence are also potential alternatives for team collaboration and project management.
Is Keeping legit?
Keeping is generally considered safe and legitimate software. It offers a simple, intuitive platform with excellent customer support. Users praise its seamless Gmail and Shopify integration, making it a valuable tool for team communication. However, potential users should be aware of its limitations regarding mobile use and search functionality.
How much does Keeping cost?
Keeping offers the Essential plan for $12 per user per month and the Advanced plan for $20 per user per month. The Enterprise plan has custom pricing. A 14-day free trial is available. Is Keeping worth it? It depends on your team's needs and budget.
Is Keeping customer service good?
Keeping's customer service is highly praised in reviews. Users describe the support team as "excellent," "responsive," "personal," and "knowledgeable." They appreciate the quick responses and helpful solutions provided by the Keeping support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.