Last updated on
Company health
Ratings
Hiver description
Hiver is an email management and customer service software that operates within your Gmail inbox. It's designed for mid-sized and larger businesses to streamline communication, collaboration, and support tasks. Hiver enables shared inbox management, multi-channel customer support, automated workflows, and performance analytics, all without leaving the familiar Gmail interface. This helps teams improve efficiency and response times while centralizing customer interactions.
Who is Hiver best for
Hiver is a customer service solution operating within Gmail. Users praise its seamless Gmail integration and shared inbox features, enhancing team collaboration and accountability. However, some users report email duplication and inconsistent notifications. Ideal for mid-sized to large businesses in E-commerce, Retail, and Software, prioritizing streamlined communication and customer support within a familiar email environment.
-
Best for mid-sized to large businesses seeking streamlined communication and customer support.
-
Ideal for industries such as E-commerce, Retail, and Software/IT, where efficient customer service is paramount.
Hiver features
| Supported Hiver allows creating, customizing, and sharing email templates within teams. |
| Supported Hiver allows managing shared email accounts like support@ or sales@. |
| Supported Hiver offers customizable reports, real-time dashboards, and exportable data for informed decisions. |
| Supported Hiver allows multiple users to collaborate on email drafts in real-time. |
| Supported Hiver integrates directly into Gmail, allowing access to all Gmail features. |
| Supported Hiver offers automated workflows for customer service emails, but not complex marketing sequences. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Hiver reviews
We've summarised 1094 Hiver reviews (Hiver TrustPilot reviews and Hiver G2 reviews) and summarised the main points below.
- Seamless integration with Gmail, praised for its ease of use.
- Shared inbox management facilitates collaboration and accountability.
- Internal notes feature enhances communication without cluttering email threads.
- Email tagging and filtering helps organize and prioritize messages.
- Email templates streamline repetitive responses and maintain brand voice.
- Email duplication issues persist in personal inboxes.
- Hiver occasionally logs users out unexpectedly.
- Notifications can be inconsistent and sometimes get lost.
- Limited customization for notification preferences.
- Mobile app functionality is limited, especially for shared labels.
Hiver pricing
The commentary is based on 61 reviews from Hiver G2 reviews.
Hiver's pricing is generally considered reasonable for its functionality, particularly for small to medium-sized teams. Some users find the higher tiers and cost of certain features, like automation, expensive, while others feel it's a worthwhile investment for improved email management.
Users sentiment
See the Hiver pricing page.
-
Hiver has a free plan.
-
Hiver has a free trial.
Free
Includes Multi-channel shared inboxes, Ticketing, Live chat, WhatsApp & Voice, Knowledge Base, Team collaboration, Slack integration, and 24*7 email and live chat support.
Lite
Includes all Free Plan features plus Customer portal, Workflow automations, Round-robin auto-assignment, Service level agreements, Custom fields, Approval workflow, Analytics for conversation data, and Essential integrations.
Growth
Includes all Lite plan features plus Analytics for team performance, Custom reports, and Advanced integrations.
Pro
Includes everything in the Growth plan plus Chatbots, CSAT survey, Business hours, Harvey AI, Advanced analytics, Scheduled data exports, and Premium integrations & API access.
Elite
Includes everything in the Pro plan plus Skill-based routing, Custom roles, HIPAA compliance, Single sign-on, Additional success services, and Custom build hours.
Hiver alternatives
FrontBetter for larger teams and enterprises. Offers live chat and AI-powered assistance. Has more momentum based on employee growth.Read more
KeepingBetter for small businesses. Has a simpler feature set. Offers a longer free trial. Integrates with Shopify. Is growing faster in terms of employee growth.Read more
ConfluenceBetter for project documentation and knowledge sharing. Less suitable for email management within Gmail. Not designed for customer support.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on driving product adoption and user engagement through interactive product tours and targeted messages. A Hiver competitor and alternative for SaaS companies.Read more
GmeliusHas stronger momentum in terms of employee growth. Offers task assignment features.Read more
CommandBarBetter fit for enterprise companies focused on product-led growth in software and IT. Has strong momentum and user reviews praise its AI chatbot and onboarding, but some users mention a learning curve for API workflows. A good Hiver alternative.Read more
Hiver FAQ
What is Hiver and what does Hiver do?
Hiver is a customer service solution that transforms Gmail into a collaborative helpdesk. It enables shared inbox management, automated workflows, and performance analytics, all within the familiar Gmail interface. This improves team efficiency and centralizes customer interactions.
How does Hiver integrate with other tools?
Hiver integrates directly with Gmail, allowing users to manage shared inboxes, automate workflows, and collaborate on emails without leaving their Gmail interface. It also integrates with other tools like Slack and Zapier, extending its functionality for various business needs.
What the main competitors of Hiver?
Hiver's main competitors include Front, Keeping, and Gmelius. These alternatives offer similar shared inbox and email management features within Gmail, catering to businesses seeking streamlined communication and customer support solutions. Other competitors like Zoom Workplace and ClickUp provide broader functionalities.
Is Hiver legit?
Yes, Hiver is a legitimate email management and customer service software. It integrates directly with Gmail, which many users appreciate. However, some users have reported issues with email duplication and inconsistent notifications.
How much does Hiver cost?
Hiver's pricing starts with a free plan. Paid plans are Lite at $19, Growth at $29, and Pro at $49 per user per month. The Elite plan has custom pricing. A 7-day free trial is available.
Is Hiver customer service good?
Hiver's customer service receives positive feedback. Users highlight the support team's responsiveness, helpfulness, and availability through various channels, even offering 24/7 live support. They are praised for their quick and effective problem-solving and proactive follow-up.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.