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Keap

Last updated on

Company health

Employee growth
3% decrease in the last year
Web traffic
12% decrease in the last quarter
Financing
May 2020 - $153M

Reviews

G2
4.2/5
(1548)
Capterra
4.1/5
(1252)
TrustPilot
2.0/5
(60)
Glassdoor
3.5/5
(371)

Keap description

Keap is an all-in-one CRM and sales & marketing automation platform designed for small to mid-sized businesses. It helps you capture, organize, and manage leads, automate marketing and sales processes, and improve customer relationships. Keap offers tools for email marketing, lead scoring, sales analytics, and more. It aims to help businesses increase sales and revenue through automation and streamlined processes.


Who is Keap best for

Keap is designed for small to mid-sized businesses (SMBs) seeking to streamline their sales and marketing efforts through automation.

  • Keap is a good fit for small to mid-sized businesses.

  • Keap is a good fit for industries like Healthcare, Wellness & Pharma, Finance, Banking & Insurance, E-commerce, Retail, Consumer Goods, Manufacturing, Education, Real Estate & Construction, Hospitality & Tourism, Media & Entertainment, Software, IT & Telecommunications, Legal, Non-profit & Government, Marketing & Advertising, and Professional Services.


Keap features

Type in the name of the feature or in your own words tell us what you need
Supported

Keap can track website user behaviour to trigger automations and personalize content.

Supported

Keap supports account management, including contacts, deals, and related activities.

Supported

Keap offers workflow automation for sales tasks, improving efficiency.

Supported

Keap provides landing page builder with forms and hosting.

Supported

Keap allows you to create email sequences based on lead behavior.

Supported

Keap integrates with other CRMs and offers data synchronization.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.4

Customer Service

Neutral
+0.26

Ease of Use

Rather positive
+0.48

Reliability and Performance

Neutral
+0.13

Ease of Implementation

Neutral
-0.25

Scalability

Neutral
+0.27

Keap pricing

The commentary is based on 264 reviews from Keap Capterra reviews, Keap G2 reviews, Keap GetApp reviews, Keap Software Advice reviews and Keap TrustPilot reviews.

Keap is a powerful marketing automation and CRM solution, but users consistently mention its high cost. While many find it valuable, they often express that the price is a significant barrier, particularly for small businesses with limited budgets.

Users sentiment

Rather negative
-0.4

See the Keap pricing page.

  • Keap has a free trial.

Starting at

$249/month (billed annually)

This plan includes all of the features offered by Keap.


Keap alternatives

  • Logo of Bixpand.com
    Bixpand.com
    Better fit for companies looking for completely free CRM. It is growing faster and has more positive sentiment around pricing, but is a much worse fit for Enterprise customers.
  • Logo of Zoho CRM
    Zoho CRM
    It's a much better fit for larger businesses. It is growing faster than Keap and has a more positive pricing sentiment. However, users report a steeper learning curve and potential issues with duplicate data.
  • Logo of HubSpot Marketing Hub
    HubSpot Marketing Hub
    It has more momentum and is a much better fit for companies in the Automotive, Aerospace & Defence industry.
  • Logo of ActiveCampaign
    ActiveCampaign
    It's a better Keap alternative for users who prioritize ease of use. It has more momentum and is better for the energy & utilities industry.

  • Keap FAQ

    • What is Keap and what does Keap do?

      Keap is a cloud-based CRM and marketing automation platform designed for small and medium-sized businesses. It helps capture leads, organize contacts, automate marketing and sales processes, and improve customer relationships through tools like email marketing, lead scoring, and sales analytics. Keap helps businesses increase sales and revenue through automation and streamlined processes.

    • How does Keap integrate with other tools?

      Keap integrates with over 2,500 other tools via native integrations, Zapier, and PieSync. This allows businesses to connect Keap with their existing software stack, including popular apps for email marketing, eCommerce, and more.

    • What the main competitors of Keap?

      Keap's main competitors include ActiveCampaign, HubSpot Marketing Hub, Zoho CRM, Thryv, and Kyrios Systems. These alternatives offer a range of features like CRM, marketing automation, and sales pipeline management, catering to similar business needs.

    • Is Keap legit?

      Yes, Keap is a legitimate and well-known sales and marketing automation platform. It's a safe and reliable option for businesses looking to streamline their processes and improve efficiency. Keap is known for its robust features and user-friendly interface.

    • How much does Keap cost?

      Keap has a single pricing plan starting at $249 per month, billed annually. This plan includes all Keap features, such as CRM, automation, and pipeline management.

    • Is Keap customer service good?

      Based on the reviews, Keap customer service receives mixed feedback. While many users praise the responsiveness and helpfulness of the support team, particularly via phone and chat, some have experienced inconsistent support quality and slow response times.


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.