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Keap description
Keap is an all-in-one CRM and sales & marketing automation platform designed for small to mid-sized businesses. It helps you capture, organize, and manage leads, automate marketing and sales processes, and improve customer relationships. Keap offers tools for email marketing, lead scoring, sales analytics, and more. It aims to help businesses increase sales and revenue through automation and streamlined processes.
Who is Keap best for
Keap is an all-in-one CRM, sales, and marketing automation platform designed for small to mid-sized businesses. It helps manage leads, automate processes, and improve customer relationships. Users appreciate its marketing automation, but new users may find it difficult to navigate.
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We find that Keap is a great fit for small to medium-sized businesses looking to grow with an all-in-one sales and marketing platform.
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Keap is designed to be versatile. We've seen it work well across various industries aiming to boost sales through streamlined processes.
Keap features
Supported Small business automation: Keap offers small business automation to help save time and scale operations. This includes automating tasks to streamline workflows and improve efficiency. |
Supported Small business CRM: Keap provides a small business CRM to manage customer lists. This helps businesses organize and track customer interactions, improving customer relationship management. |
Supported Reporting: Keap provides reporting features to track progress. This enables businesses to monitor key performance indicators (KPIs) and gain insights into their business performance. |
Supported Dedicated mobile number: Keap provides a dedicated mobile number to receive calls and texts. This allows businesses to communicate with customers using a dedicated business phone number. |
Supported Connect your apps: Keap helps to connect your apps and integrate your business apps to streamline your workflow. |
Supported Marketing automation: Keap offers marketing automation to follow up automatically with your leads, nurture them and close more sales. |
Supported Lead capture: Keap helps with lead capture by allowing you to collect data with landing pages and forms. This makes lead generation easy. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Keap reviews
We've summarised 2873 Keap reviews (Keap Software Advice reviews, Keap GetApp reviews, Keap TrustPilot reviews, Keap Capterra reviews and Keap G2 reviews) and summarised the main points below.
- Excellent customer support, always available and helpful.
- Powerful marketing automation capabilities.
- All-in-one platform for CRM, email marketing, and sales.
- Campaign builder is intuitive and easy to use once learned.
- Difficult to use and navigate for new users.
- Reporting features could be improved.
- Occasional performance issues and slow loading times.
- Limited email template customization.
Keap pricing
The commentary is based on 273 reviews from Keap Capterra reviews, Keap G2 reviews, Keap GetApp reviews, Keap Software Advice reviews and Keap TrustPilot reviews.
We find that Keap's pricing is a common concern. While many users appreciate its features and power, they also find it expensive, especially for small businesses. Some find the pricing tiers confusing and feel locked into contracts. Others have mentioned unexpected price increases.
Users sentiment
See the Keap pricing page.
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Keap has a free trial.
Includes CRM, Marketing, Sales, Service, Operations, Administrative tools, and Support features.
Keap alternatives
Keap FAQ
Keap is a CRM and sales & marketing automation platform for small to mid-sized businesses. We find that it helps manage leads, automate marketing and sales, and improve customer relationships. It offers tools for email marketing, lead scoring, and sales analytics. However, user reviews reveal its steep learning curve and occasional performance issues.
What is Keap and what does Keap do?
Keap is a CRM and sales & marketing automation platform for small to mid-sized businesses. We find that it helps manage leads, automate marketing and sales, and improve customer relationships. It offers tools for email marketing, lead scoring, and sales analytics. However, user reviews reveal its steep learning curve and occasional performance issues.
Keap integrates with a wide range of business apps to streamline workflows. It connects with popular tools for marketing, e-commerce, and other business functions, though some users have reported difficulties. We find that this connectivity helps centralize operations.
How does Keap integrate with other tools?
Keap integrates with a wide range of business apps to streamline workflows. It connects with popular tools for marketing, e-commerce, and other business functions, though some users have reported difficulties. We find that this connectivity helps centralize operations.
We find that Keap's main competitors include ActiveCampaign, Zoho CRM, Nutshell, and Thryv. These alternatives offer similar sales and marketing automation features, often with different pricing models and target audiences.
What the main competitors of Keap?
We find that Keap's main competitors include ActiveCampaign, Zoho CRM, Nutshell, and Thryv. These alternatives offer similar sales and marketing automation features, often with different pricing models and target audiences.
We find Keap's legitimacy isn't in question, but its value might be. User reviews highlight powerful features, but also significant usability and performance issues. Proceed with caution, especially given the negative sentiment around pricing and customer service.
Is Keap legit?
We find Keap's legitimacy isn't in question, but its value might be. User reviews highlight powerful features, but also significant usability and performance issues. Proceed with caution, especially given the negative sentiment around pricing and customer service.
Keap Pro costs $2988 per contact per year. This comprehensive plan includes all features. Add-ons like text messaging (500 texts for $6/month) and local numbers ($10/month) are also available. They offer a free trial but not a free plan.
How much does Keap cost?
Keap Pro costs $2988 per contact per year. This comprehensive plan includes all features. Add-ons like text messaging (500 texts for $6/month) and local numbers ($10/month) are also available. They offer a free trial but not a free plan.
We find that Keap's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and inadequate support for complex issues. In our experience, the quality of support may vary depending on the specific issue and the support channel used.
Is Keap customer service good?
We find that Keap's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and inadequate support for complex issues. In our experience, the quality of support may vary depending on the specific issue and the support channel used.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.