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Intercom Chat description
Intercom Chat is a customer service platform designed for businesses of all sizes. It uses artificial intelligence to power its chatbot, Fin, which can answer customer questions, resolve simple issues, and provide 24/7 support. For more complex issues, Intercom Chat allows you to seamlessly transition customers to human agents. It offers tools like a shared team inbox, automated workflows, and performance reporting to help manage customer conversations and improve team efficiency. Intercom Chat also provides self-service options with a customizable help center where customers can find answers to frequently asked questions.
Who is Intercom Chat best for
Intercom is a customer service platform ideal for businesses of all sizes seeking AI-powered solutions. Users praise its intuitive interface, real-time support, and helpful analytics. However, some find the initial setup complex and the pricing high. Consider Intercom if you need robust customer service tools and are prepared for the learning curve.
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Best for small, medium, and large businesses.
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Suitable for businesses across various industries.
Intercom Chat features
| Supported Intercom Chat integrates with other apps via APIs and connectors, and likely via webhooks. |
| Supported Intercom Chat offers in-depth analytics and customizable reports for informed decision-making. |
| Supported Intercom offers natural language search and browsing within its knowledge base. Users can rate articles to improve content. |
| Supported Intercom supports automated workflows for efficient routing, status updates, and reduced resolution times. |
| Supported Intercom Chat supports real-time conversations, canned responses, and multiple channel integrations. Pre-chat surveys and chat routing are potentially supported through customization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Intercom Chat reviews
We've summarised 136 Intercom Chat reviews (Intercom Chat G2 reviews) and summarised the main points below.
- Easy to use and intuitive interface for customer interactions.
- Macros and saved replies help streamline responses and save time.
- Real-time chat support enables quick issue resolution and improves customer satisfaction.
- Seamless integration with website and in-app messaging.
- Helpful analytics and reporting tools to track performance and customer behavior.
- Automated workflows and chatbots improve efficiency and reduce workload.
- Knowledge base integration allows for quick access to relevant information during chats.
- Provides a centralized platform for managing all customer communications.
- Useful features like notes and internal chat enhance team collaboration.
- Constantly evolving with new features and updates based on user feedback
- Difficult and time-consuming to set up initial Intercom implementation.
- High pricing plans, especially for smaller businesses or startups.
- Occasional bugs and glitches within the platform.
- Confusing subscription models and pricing structure.
- Mobile app functionality is limited and less user-friendly than desktop version.
- Customer support response times can be slow, especially for complex inquiries.
- Lack of advanced customization for certain features like branding or product tours.
- Limited CRM integrations and functionalities compared to dedicated CRM platforms.
- Some users find the interface cluttered or overwhelming with too many options.
- Recent updates have introduced delays and performance issues in the inbox for some users
Intercom Chat pricing
The commentary is based on 19 reviews from Intercom Chat G2 reviews.
While Intercom Chat offers robust features and excellent customer communication, reviews frequently cite its high cost, especially for small businesses and startups. Some users find the pricing structure confusing and unpredictable, with potential for unexpected expenses. Despite the value provided, affordability remains a primary concern.
Users sentiment
See the Intercom Chat pricing page.
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Intercom Chat has a free trial.
Essential
The customer support plan for individuals, startups, and small businesses.
Advanced
Powerful automation tools and AI features for growing support teams.
Expert
Collaboration, security and reporting tools for large support teams.
Intercom Chat alternatives
Zoho CliqBetter for companies in manufacturing, retail, or finance. Has stronger momentum in terms of website traffic and employee growth on LinkedIn. Users highlight its intuitive interface, speed, and integration with other Zoho apps. Zoho Cliq is a strong Intercom Chat competitor and alternative.Read more
KustomerBetter fit for businesses with high support volumes. Has broader industry applicability, especially in Healthcare, Finance, and other sectors. Growing faster than Intercom. Praised for its user-friendly interface and helpful notes feature. Consider this Intercom competitor if you prioritize streamlined support processes and a centralized customer information hub.Read more
Google WorkspaceBetter for team collaboration and productivity beyond chat. Great alternative for businesses seeking an integrated suite of applications like email, file storage, and online office tools. More affordable for basic plans.Read more
Webex MeetingsBetter for video conferencing and collaboration with remote teams. Suitable for a wider range of industries including Healthcare, Retail, and Government. More positive reviews on G2.Read more
Google MeetBetter for video conferencing and online meetings. A popular Intercom Chat alternative, Google Meet integrates well with Google Workspace. Simpler, easier to use, and free for Google users.Read more
JioMeetBetter for video conferencing and screen sharing. Free, unlike Intercom Chat. Ease of use is a key feature. Primarily for users with Indian mobile numbers. An Intercom Chat competitor and alternative.Read more
Intercom Chat FAQ
What is Intercom Chat and what does Intercom Chat do?
Intercom Chat is a customer service platform with an AI-powered chatbot, Fin, for 24/7 support. It offers a shared inbox, automated workflows, and a customizable help center. Intercom Chat facilitates seamless transitions to human agents for complex issues and provides robust reporting tools.
How does Intercom Chat integrate with other tools?
Intercom Chat integrates with other tools through APIs, connectors, and likely webhooks. This allows for seamless connections with various apps, enhancing its functionality and streamlining workflows.
What the main competitors of Intercom Chat?
Top alternatives to Intercom Chat include Zoho Cliq, Kustomer, and Tiledesk. Other options businesses may consider are Google Workspace, Microsoft Teams, and ClickUp, depending on the desired features and functionalities.
Is Intercom Chat legit?
Yes, Intercom Chat is a legitimate customer service platform. It offers AI-powered chatbots, automated workflows, and a shared inbox. However, some users find it expensive and occasionally experience bugs.
How much does Intercom Chat cost?
Intercom Chat pricing starts at $348/year for the Essential plan. The Advanced plan is $1020/year, while the Expert plan costs $1584/year. A free trial is available, but there's no free plan. Add-ons like Proactive Support Plus incur extra costs. Is Intercom Chat worth it? It depends on your business needs and budget.
Is Intercom Chat customer service good?
Intercom Chat's customer service receives positive feedback for efficient communication, helpful support agents, and quick issue resolution. However, some users have reported slow response times for complex issues and difficulty with the initial setup.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.