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Infinity Call Tracking description
Infinity Call Tracking helps businesses understand which marketing efforts lead to phone calls. It uses unique phone numbers for different campaigns and provides data on which campaigns, keywords, and even web pages drive calls. This helps businesses optimize marketing spend, improve customer experience by understanding caller journey, and track sales team performance. Infinity integrates with popular platforms like Google Ads and Salesforce.
Who is Infinity Call Tracking best for
Infinity Call Tracking is ideal for businesses that rely heavily on phone calls and want to optimize their marketing ROI. Users praise its detailed call attribution insights and integrations, but some find the interface clunky and analytics limited. It's a good fit for those seeking to understand which marketing campaigns drive calls, but less so for businesses needing extensive outbound call tracking or complex reporting.
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Best for small to medium-sized businesses.
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Suitable for call-centric businesses.
Infinity Call Tracking features
| Supported Sales team performance can be tracked through call analytics and integrations. |
| Supported Infinity Call Tracking offers real-time and advanced call reporting and analytics. |
| Supported Call tracking data integrates with platforms like Google Ads and Salesforce. |
| Supported Infinity Call Tracking integrates with Salesforce directly and via third-party tools. |
| Supported Infinity Call Tracking supports call tracking and analytics for assessing marketing campaign effectiveness. |
| Supported Infinity Call Tracking allows businesses to track calls, measure campaign effectiveness, and optimize ad spend. |
Infinity Call Tracking reviews
We've summarised 119 Infinity Call Tracking reviews (Infinity Call Tracking TrustPilot reviews and Infinity Call Tracking G2 reviews) and summarised the main points below.
- Excellent and responsive customer support
- Easy integrations with various platforms (e.g., Google Ads, Salesforce, CRMs)
- Detailed insights into customer interactions and call attribution (campaigns, channels, keywords)
- Comprehensive reporting features and data analysis capabilities
- Useful "visitor trace" feature to view customer journey breadcrumbs
- Difficult to integrate with business changes
- Limited ability to track outbound calls against each agent
- Clunky interface
- Limited and disjointed analytics/dashboard functionality; cannot build custom dashboards/reports
- Limited call rating goals (Sales & Non-Sales); no custom ratings/recordings
Infinity Call Tracking pricing
The commentary is based on 12 reviews from Infinity Call Tracking G2 reviews.
Besides the listed plans, Infinity offers additional features like call whisper, operator call rating, nuisance call blocking, welcome message, standard and advanced dial plans or IVR, which can be added to the plans for additional monthly fees. The setup fee for dial plans or IVR is £250.
Users sentiment
See the Infinity Call Tracking pricing page.
Essentials
Visitor Level Call Tracking Minimum Contract: 12 months then rolling Cost Per Call: 20p per call plus telecoms fees Extra Domains Tracked: £100 each, 1 included Tracking Containers: £25 each, 1 included UK Tracking Numbers: £5 each, 5 included Tracking Events: 100K included, additional £25 per 100K per month Onboarding: Digital Onboarding Services and Support: Standard Support, Training Videos Reporting: The Hub Platform, Visitor, Goals and Channel Reports Goals: Call Goals, Website Goals Call Management: Call Recording (1 month) Integrations: Google Analytics, Google Ads and Bing Ads, 3 Other Plug & Play Integrations
Pro
Visitor Level Call Tracking Minimum Contract: 12 months then rolling Cost Per Call: 15p per call plus telecoms fees Extra Domains Tracked: £100 each, 1 included Tracking Containers: £15 each, 1 included UK Tracking Numbers: £3 each, 5 included Tracking Events: 1 million included, additional £150 per 1M events per month Onboarding: Dedicated Onboarding Support Services and Support: Standard Support, Training Videos, Campus Reporting: The Hub Platform, Visitor, Goals and Channel Reports, Visitor Activity Trace Goals: Call Goals, Website Goals Call Management: Call Recording (1 month), Missed Call Email Alerts Integrations: Google Analytics, Google Ads and Bing Ads, Unlimited Other Plug & Play Integrations
Enterprise
Visitor Level Call Tracking Minimum Contract: 12 months then rolling Cost Per Call: From as little as 7p per call* plus telecoms fees Extra Domains Tracked: £100 each, 1 included Tracking Containers: £10 each, 1 included UK Tracking Numbers: £2 each, 5 included Tracking Events: 1 million included, additional £100 per 1M events per month Onboarding: Onboarding Programme, Solutions Architect Services and Support: VIP Support, Training Videos, Campus, Training Programme Reporting: The Hub Platform, Visitor, Goals and Channel Reports, Visitor Activity Trace, Segmentation of Reports Goals: Call Goals, Website Goals Call Management: Call Recording (1 month), Missed Call Email Alerts, Call Whisper, Operator Call Rating, Nuisance Call Blocking, Welcome Message, Standard Dial Plan or IVR, Advanced Dial Plan or IVR Integrations: Google Analytics, Google Ads and Bing Ads, Unlimited Other Plug & Play Integrations, Smart Match, CRM Integration, Caller Insight for Salesforce, Caller Insight Partner Framework, Third Party Phone System Integration, Infinity API, Reporting API, Config API
Infinity Call Tracking alternatives
CallTrackingMetricsBetter fit for medium-sized businesses and marketing/advertising agencies. Website traffic is growing faster. Offers call monitoring, dispositioning, and logging. Users highlight easy implementation and detailed reporting but find the interface difficult and data accuracy inconsistent. CallTrackingMetrics is a strong Infinity Call Tracking competitor and alternative.Read more
InvocaBetter for larger businesses with complex sales processes. Focuses on conversation analysis and revenue attribution. Has positive pricing sentiment and is growing faster in website traffic. However, it has declining employee growth.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, sending emails, and analyzing sales performance. More suitable for mid-sized businesses seeking streamlined sales processes.Read more
Webex Contact CenterBetter for larger enterprises needing omnichannel contact center features and various integrations. Rated higher than Infinity Call Tracking, with users praising ease of use and scalability. Offers more robust features, though initial setup can be complex for advanced routing. A strong Webex Contact Center alternative for enterprise customer service.Read more
Caller Insight Call TrackingBetter fit for medium-sized businesses as an Infinity Call Tracking alternative. G2 reviewers rate it higher. Offers a lower cost entry point.Read more
Dialpad Ai VoiceBetter for collaboration with built-in video conferencing and messaging. Offers AI powered transcriptions and call summaries. More suitable for businesses seeking an all-in-one communication platform. Dialpad Ai Voice is a strong Infinity Call Tracking competitor and alternative.Read more
Infinity Call Tracking FAQ
What is Infinity Call Tracking and what does Infinity Call Tracking do?
Infinity Call Tracking helps businesses track which marketing campaigns drive phone calls. It uses unique numbers to connect calls to campaigns, keywords, and web pages, providing insights into marketing ROI and customer journeys. This data helps optimize ad spend, personalize customer experiences, and boost sales.
How does Infinity Call Tracking integrate with other tools?
Infinity Call Tracking integrates with popular platforms like Google Ads and Salesforce, enabling businesses to connect call data with their marketing and sales efforts. This integration provides a more comprehensive view of the customer journey and helps optimize marketing spend based on call attribution data.
What the main competitors of Infinity Call Tracking?
Top alternatives to Infinity Call Tracking include CallTrackingMetrics, Invoca, and Caller Insight Call Tracking. These competitors offer similar call tracking and analytics features, helping businesses optimize marketing spend and improve customer experience. Other options like Salesken and HubSpot Sales Hub provide broader sales performance tools.
Is Infinity Call Tracking legit?
Yes, Infinity Call Tracking is a legitimate call tracking software. It helps businesses track calls, analyze data, and integrate with other platforms. User reviews highlight its excellent customer support and detailed insights but note some limitations in interface and reporting.
How much does Infinity Call Tracking cost?
Infinity Call Tracking offers the Essentials plan for £199 per month, the Pro plan for £299 per month, and the Enterprise plan with custom pricing. Contact Infinity for detailed Enterprise pricing, or to determine which plan best suits your call tracking needs. All plans require a 12-month contract.
Is Infinity Call Tracking customer service good?
Infinity Call Tracking generally receives positive feedback for its customer service. Users highlight the helpful, responsive, and knowledgeable support team, quick to resolve queries and offer assistance. However, some users mention occasional inconsistencies in dealing with the same support representative.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.