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Hotjar | by Contentsquare description
Hotjar | by Contentsquare helps you understand user behavior on your website. It provides visual heatmaps showing where users click, scroll, and move their mouse. This helps identify popular content, areas of interest, and potential usability issues. By understanding how visitors interact with your website, you can optimize design, content, and user experience to improve conversions and achieve business goals.
What companies are using Hotjar | by Contentsquare?
Who is Hotjar | by Contentsquare best for
Hotjar helps businesses understand website user behavior through heatmaps and session recordings. This allows for website optimization and improved user experience. Users love the valuable insights from heatmaps and the user-friendly interface. However, some dislike the occasional slow loading times and session recording glitches. If you're looking to improve your website based on user behavior, Hotjar is a great option.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, consumer goods, education, software, and marketing companies.
Hotjar | by Contentsquare features
| Supported Hotjar supports click heatmaps to visualize user clicks on a page. |
| Supported Hotjar provides visual representations of user clicks and scrolling with heatmaps. |
| Supported Hotjar provides move heatmaps to visualize mouse movements on a page. |
| Supported Hotjar supports device-specific heatmaps for websites accessed on desktop, mobile, and tablet. |
| Supported Hotjar supports viewing historical heatmaps with continuous heatmaps. |
| Supported Hotjar supports scroll heatmaps, visually showing how far users scroll. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Hotjar | by Contentsquare reviews
We've summarised 346 Hotjar | by Contentsquare reviews (Hotjar | by Contentsquare TrustPilot reviews and Hotjar | by Contentsquare G2 reviews) and summarised the main points below.
- Heatmaps are incredibly valuable for understanding user behavior.
- User-friendly interface, easy to navigate.
- The recordings are very helpful to see exactly how users navigate the site.
- Hotjar’s support team has been responsive and helpful.
- Session recordings can be slow to load.
- Inconsistent session recording - some organic traffic sessions are not captured.
- The session recording feature sometimes glitches and does not render CSS properly.
- Recordings are limited to single pages and do not capture full user journeys.
Hotjar | by Contentsquare pricing
The commentary is based on 41 reviews from Hotjar | by Contentsquare G2 reviews and Hotjar | by Contentsquare TrustPilot reviews.
Hotjar offers a valuable free plan for startups, while larger businesses find the paid plans a worthwhile investment for the insights provided. Some users consider the pricing to be high, particularly with the recent changes to the pricing model and feature availability. However, many find the tool's user experience insights justify the cost.
Users sentiment
Hotjar | by Contentsquare alternatives
VWO Insights - WebBetter for analyzing forms and funnels. Offers surveys and A/B testing integrations. Has broader industry applicability and is growing faster.Read more
UXtweakBetter for user research and testing with a wider range of tools. Offers participant recruitment and different study types. Caters to all business sizes across various industries. Has more momentum in its employee growth.Read more
ZipyBetter error monitoring and product analytics. More suitable for mid-sized companies focused on debugging and product improvement. Pricing is generally viewed as more positive. Has more momentum in terms of employee growth.Read more
hotjar-by-contentsquare vs PostHogOpen-source, offering more flexibility and a generous free tier. It’s better for product development teams and integrates A/B testing and feature flags. A strong PostHog alternative for those seeking an all-in-one platform. It is growing faster than Hotjar.Read more
riyo.aiMore focused on session recordings and heatmaps for website optimization. Caters to a broader range of business sizes.Read more
GlassboxBetter fit for enterprise businesses in regulated industries like finance and retail. Geared towards larger companies with complex digital journeys.Read more
Hotjar | by Contentsquare FAQ
What is Hotjar | by Contentsquare and what does Hotjar | by Contentsquare do?
Hotjar | by Contentsquare helps you understand website user behavior through heatmaps and session recordings. It visually shows clicks, scrolls, and mouse movements, enabling you to identify usability issues and optimize your website for better conversions and user experience.
How does Hotjar | by Contentsquare integrate with other tools?
Hotjar integrates with various tools, including analytics platforms like Google Analytics and segment. It also connects with project management tools like Jira and Trello, CRM platforms, and A/B testing software, facilitating a comprehensive understanding of user behavior within broader business workflows.
What the main competitors of Hotjar | by Contentsquare?
Hotjar | by Contentsquare's top competitors include Mouseflow, Microsoft Clarity, Heap, Glassbox, PostHog, and riyo.ai. These alternatives offer similar website analytics capabilities, such as heatmaps and session recordings, to help businesses understand user behavior and optimize their online presence.
Is Hotjar | by Contentsquare legit?
Yes, Hotjar | by Contentsquare is a legitimate platform for website user behavior analysis. It offers valuable features like heatmaps and session recordings to help optimize websites. However, some users have reported issues with session recording functionality and performance.
How much does Hotjar | by Contentsquare cost?
Hotjar offers a free Basic plan. Paid plans are Observe at $32/month, Ask at $59/month, and Engage at $129/month. There's also a custom-priced Scale plan for large businesses. A free trial is available.
Is Hotjar | by Contentsquare customer service good?
Customer reviews on Hotjar's customer service are mixed. While some users praise the responsive and helpful support team, others have reported difficulties, citing unhelpful chatbots and unanswered emails. Some users even describe the support as "non-existent."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.