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Heartbeat description
Heartbeat is an all-in-one community platform for businesses to build and manage online communities. It offers tools like discussions, online courses, events, document storage, and payment processing, all hosted on your own website. Heartbeat focuses on helping businesses build engaged communities, grow revenue, and automate daily tasks through integrations with popular tools. Over 5,000 communities use Heartbeat.
Who is Heartbeat best for
Heartbeat is an ideal platform for small businesses and entrepreneurs seeking to build and monetize online communities. It offers tools for discussions, courses, events, and payments, all hosted on your website. Users praise its user-friendliness and excellent customer support, while some find the mobile app glitchy and wish for more payment gateway options beyond Stripe.
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Best for small businesses and entrepreneurs.
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Suitable for various industries.
Heartbeat features
| Supported Heartbeat supports direct messaging between members. |
| Supported Heartbeat allows creating and managing events, including automated reminders. |
| Supported Heartbeat allows members to create group chats and communicate. |
| Supported Heartbeat supports automated reminders for upcoming events, primarily via email. |
| Supported Heartbeat supports Stripe to accept payments and manage taxes. |
| Supported Heartbeat supports paid memberships, event ticketing, paid courses, and referral programs. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Heartbeat reviews
We've summarised 27 Heartbeat reviews (Heartbeat TrustPilot reviews and Heartbeat G2 reviews) and summarised the main points below.
- The platform is user-friendly and intuitive.
- Excellent customer support and responsiveness to feedback.
- Regular updates and improvements based on user suggestions.
- Heartbeat offers a strong sense of community and support for its users.
- Provides a centralized platform for community engagement and course management, fostering stronger connections.
- Limited payment gateway support - only Stripe is available.
- Mobile app can be glitchy and slow.
- Some users find the onboarding process challenging.
- Occasional slow customer support response times, especially during peak periods.
Heartbeat pricing
The commentary is based on 6 reviews from Heartbeat G2 reviews.
Heartbeat's pricing is praised for its affordability and value, offering a comprehensive platform with numerous features at a price point suitable for various businesses. Users feel it's a cost-effective alternative to custom solutions or managing separate platforms.
See the Heartbeat pricing page.
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Heartbeat has a free trial.
Starter
Everything you need to launch a thriving community business. Includes up to 1000 members, discussions, courses, events, payments, affiliate programs, automated workflows, documents, match-ups, voice & video rooms, reporting & analytics, searchable member directory, custom domain & brand colors, weekly digest, and integrations with Zapier, Zoom, & GCal.
Growth
Scale your community business with unlimited members & priority support. Includes all Starter features plus unlimited members, lower transaction fees, email white-labeling, admin auto-responder, priority support (1 business day), API access, and conversion tracking (FB, Google).
Business
Work directly with Heartbeat's founders to tailor your community. Includes all Growth features, plus fast-tracked feature requests, priority support (same day), concierge onboarding, white-labeled mobile app, custom technical support, custom analytics exports, custom security agreement, custom legal agreement, and 1:1 onboarding help.
Heartbeat alternatives
CommuneBetter suited for enterprise companies. Focuses on customer loyalty and growth. Has more momentum.Read more
CircleMore suitable for medium or large businesses. Has direct messaging and custom domain features. Growing faster than Heartbeat, exhibiting more momentum as a Heartbeat competitor and alternative. Users appreciate the clean interface and customer support, but dislike high transaction fees and limited community scalability.Read more
Gainsight Customer CommunitiesBetter for customer retention and engagement. Part of a larger customer success suite. Stronger integrations with other systems. More positive pricing sentiment.Read more
HivebriteBetter suited for medium to large organizations. Has broader industry applicability, including Healthcare, Finance, Manufacturing, and more. Growing faster than Heartbeat. Users appreciate the comprehensive features and user-friendly interface, but note some limitations with email customization, platform speed, and the mobile app. Serves similar customer profiles in Education, Non-profit, and Software/IT. A Heartbeat alternative and competitor.Read more
WixBetter for users seeking a website builder with e-commerce features. More suitable for a broad range of industries. Wix is easier to use, but has limitations in mobile editing and SEO tools. It also has a cheaper pricing structure.Read more
Webex Events (formerly Socio)Better for managing various event formats, including in-person and hybrid. A Webex Events (formerly Socio) alternative, Heartbeat, focuses on online community building and monetization. Webex Events has broader industry applicability. More positive user reviews and ratings for ease of use, customer service, and implementation.Read more
Heartbeat FAQ
What is Heartbeat and what does Heartbeat do?
Heartbeat is a community platform that helps businesses build and manage online communities. It provides tools for discussions, courses, events, and payments, all hosted on your website. Heartbeat facilitates community engagement, revenue growth, and task automation through integrations, serving over 5,000 communities.
How does Heartbeat integrate with other tools?
Heartbeat integrates with Stripe for payment processing and offers various automation tools. It focuses on integrations that streamline community management and revenue generation, though specific integrations beyond Stripe aren't detailed.
What the main competitors of Heartbeat?
Heartbeat's main competitors include Circle, Commune, and Hivebrite. These platforms offer similar community-building features like discussions, events, and memberships. While Heartbeat emphasizes revenue growth and automation, Commune focuses on data-driven insights and expert support. Circle highlights ease of use and all-in-one community management.
Is Heartbeat legit?
Heartbeat is a legitimate platform used by over 5,000 communities. Users praise its user-friendliness and excellent customer support. While the mobile app has some glitches and payment options are limited, Heartbeat is generally considered safe and reliable for community building.
How much does Heartbeat cost?
Heartbeat's Starter plan is $40/month, the Growth plan is $108/month, and the Business plan has custom pricing. A 14-day free trial is available. Is Heartbeat worth it? It depends on your needs, but the platform is rich with product features including courses and affiliate programs to power your community.
Is Heartbeat customer service good?
Heartbeat's customer service receives overwhelmingly positive feedback. Users praise the team's responsiveness, helpfulness, and dedication to resolving issues. While some experienced delayed responses, the overall sentiment highlights Heartbeat's commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.