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Freshdesk Contact Center description
Freshdesk Contact Center (formerly Freshcaller) is cloud-based call center software that's easy to set up and use. It's designed for businesses of all sizes and doesn't require any expensive hardware. With Freshdesk Contact Center, you get phone numbers in numerous countries, allowing you to establish an international presence. It integrates with other tools to help your sales and support teams work together seamlessly. The software also offers insights into customer experience and agent productivity through detailed reports. Freshdesk Contact Center works on computers and mobile devices, making it a flexible solution for managing a modern contact center. It offers different pricing plans based on your needs, so you can scale your service as your business grows.
Who is Freshdesk Contact Center best for
Freshdesk Contact Center (formerly Freshcaller) is a user-friendly, cloud-based call center software suitable for businesses of all sizes. Users praise its ease of use and setup, seamless Freshdesk integration, and cost-effectiveness. However, some users have noted limitations in customization and occasional glitches. It offers international numbers and integrates with other tools to improve sales and support team workflows.
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Ideal for small to medium-sized businesses seeking a cloud-based contact center.
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Suitable for businesses across various industries needing streamlined communication.
Freshdesk Contact Center features
| Supported Freshdesk Contact Center supports live call listening for agent monitoring. |
| Supported Freshdesk Contact Center supports agent performance reports, including call metrics. |
| Supported Freshdesk Contact Center supports making and receiving international calls, but some countries may be restricted. |
| Supported Freshdesk Contact Center offers CRM integrations, unifying communication and customer data for better workflows. |
| Supported Freshdesk Contact Center offers various call routing options, including AI-powered routing and customizable strategies. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Freshdesk Contact Center reviews
We've summarised 139 Freshdesk Contact Center reviews (Freshdesk Contact Center G2 reviews) and summarised the main points below.
- Easy to use and set up.
- Excellent and responsive customer support.
- Seamless integration with Freshdesk.
- Cost-effective solution for small businesses.
- Useful features like IVR and call routing.
- Limited customization options for some features.
- Occasional glitches and bugs reported.
- Mobile app functionality could be improved.
- Integration with other platforms could be better.
- Some inconsistencies and inaccuracies in reports.
Freshdesk Contact Center pricing
The commentary is based on 7 reviews from Freshdesk Contact Center G2 reviews.
While Freshdesk Contact Center is praised for its affordability compared to other providers, some users have expressed concerns about the pricing structure not matching advertised promises and unexpected price increases for adding agents. Others find it cost-effective and appreciate its value.
See the Freshdesk Contact Center pricing page.
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Freshdesk Contact Center has a free plan.
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Freshdesk Contact Center has a free trial.
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshdesk Contact Center alternatives
DialfireBetter for smaller teams seeking a simpler solution. Fewer integrations with other business software. Lacks international phone number support. No AI-powered call routing.Read more
TalkdeskBetter for larger businesses with complex contact center operations seeking AI-powered automation and analytics. A Freshdesk Contact Center alternative, Talkdesk offers broader industry applicability.Read more
Webex CallingBetter for larger enterprises needing PBX replacement. Stronger in IT, marketing, retail, and professional services. More reliable customer service and ease of use based on user ratings.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. A more user-friendly interface and seamlessly integrated tools are notable features. Ideal Freshdesk Contact Center alternative for mid-sized businesses seeking streamlined sales processes.Read more
KrispCallMore affordable and offers a wider range of integrations with popular CRM systems. A Freshdesk Contact Center alternative, KrispCall is growing faster and boasts higher user ratings. It offers valuable features like text messaging and a user-friendly mobile app but lacks the extensive call customization options found in Freshdesk. KrispCall is a strong competitor for businesses prioritizing cost-effectiveness and CRM integration.Read more
Salesforce Service CloudBetter for larger businesses needing a comprehensive customer service platform. Stronger Salesforce integration. Has broader industry application. More established, but Freshdesk Contact Center is growing faster.Read more
Freshdesk Contact Center FAQ
What is Freshdesk Contact Center and what does Freshdesk Contact Center do?
Freshdesk Contact Center (formerly Freshcaller) is a cloud-based call center software suitable for businesses of all sizes. It offers international phone numbers, integrations with other tools, and insights into customer experience and agent productivity through detailed reports. It's accessible on computers and mobile devices, with flexible pricing plans.
How does Freshdesk Contact Center integrate with other tools?
Freshdesk Contact Center integrates with other business tools, including CRM systems, to streamline workflows and improve team collaboration. This enhances sales and support processes by unifying communication and customer data. It also works seamlessly with other Freshworks products.
What the main competitors of Freshdesk Contact Center?
Freshdesk Contact Center's main competitors include Talkdesk, Dialfire, Salesforce Service Cloud, Zoom Workplace, KrispCall, and NUACOM. These alternatives offer similar features such as call routing, CRM integrations, and analytics for businesses seeking cloud-based contact center solutions.
Is Freshdesk Contact Center legit?
Yes, Freshdesk Contact Center (formerly Freshcaller) is a legitimate cloud-based call center software offered by Freshworks. It's a safe and reliable option known for its ease of use and integration with other Freshworks products. However, some users have reported limited customization and occasional glitches.
How much does Freshdesk Contact Center cost?
Freshdesk Contact Center offers a free plan, while paid plans start at $15/agent/month for Growth, $49/agent/month for Pro, and $79/agent/month for Enterprise. The pricing makes Freshdesk Contact Center a worthwhile option for businesses of all sizes seeking efficient customer service solutions. Freddy AI add-ons are also available but pricing is not readily available.
Is Freshdesk Contact Center customer service good?
Freshdesk Contact Center's customer service receives mixed reviews. While many users praise the helpful and responsive support team, others have experienced slow response times and difficulty reaching support. Some users mention excellent support, especially during implementation, while others note a lack of support options like chat or phone.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.