Last updated on
Company health
Ratings
Enterpret description
Enterpret helps product teams make sense of large amounts of customer feedback. It gathers feedback from different sources like surveys and support tickets, then uses AI to organize it and highlight important trends. This helps teams understand customer needs, prioritize product improvements, and see the impact of their decisions. Enterpret is used by companies like Notion and Canva to build better products based on real customer experiences.
Who is Enterpret best for
Enterpret helps product teams understand customer feedback by consolidating and analyzing data from various sources. It uses AI to identify key trends, prioritize improvements, and measure the impact of product decisions. Users praise its consolidated platform, quick overview of feedback themes, and user-friendly interface. However, some find the initial setup challenging and the abundance of information overwhelming.
-
Best for medium to large product-led companies (100+ employees).
-
Ideal for B2B SaaS businesses seeking to improve products based on customer feedback.
Enterpret features
| Supported Enterpret automatically categorizes feedback by topic and sentiment. |
| Supported Enterpret offers a customizable and adaptive taxonomy for organizing and analyzing customer feedback. |
| Supported Enterpret offers tools to generate reports with visualizations and summaries of key trends and insights from customer feedback data. |
| Supported Enterpret integrates with various platforms to consolidate feedback. |
| Supported Enterpret uses AI to analyze feedback from various sources like emails, surveys, and reviews to identify trends and insights. |
| Supported Enterpret aggregates feedback from various sources into a single platform. |
| Supported Enterpret uses AI to analyze customer feedback, identify trends, and surface actionable insights. |
Enterpret reviews
We've summarised 27 Enterpret reviews (Enterpret G2 reviews) and summarised the main points below.
- Integrates all customer feedback from various sources into a single, queriable platform.
- Provides a quick overview of key themes in user feedback.
- User-friendly interface, especially for non-technical users.
- Clean dashboards and easy data integration.
- Excellent customer success support.
- Difficult initial setup and occasional complexity for simple tasks.
- Manual clustering and breakdown of complex themes into smaller ones is sometimes needed.
- Information overload can be overwhelming for some users.
- Limited integrations available for connecting with other platforms.
- Less intuitive user experience and slight learning curve.
- In-app feedback, editing reasons, and customizing results can be rigid.
Enterpret pricing
See the Enterpret pricing page.
Enterpret alternatives
CommentedBetter for gathering feedback directly on live websites and applications. More suitable for design and development collaboration within smaller businesses. Is growing faster in terms of web traffic but has less momentum regarding employee growth. An Enterpret competitor and alternative.Read more
Google WorkspaceBetter for team communication, file sharing, and online productivity. Broader industry applicability. Easier to use, more reliable, and simpler to implement. A Google Workspace alternative for focused customer feedback analysis.Read more
OlvyBetter for small to medium-sized businesses, especially in e-commerce, education, media, and software. Strong user experience and release note management are praised by users. Olvy is growing slower and has received some negative feedback regarding pricing and limited integrations.Read more
JiraBetter for task and project management. More suitable for software development teams. Steeper learning curve.Read more
Verint Voice of the CustomerBetter for contact centers and improving customer experience. Excellent customer support. More suitable for small businesses. Positive pricing sentiment.Read more
Zeda.ioZeda.io has a steeper learning curve. It is growing slower and has shrunk recently. Zeda.io offers more robust feedback modules.Read more
Enterpret FAQ
What is Enterpret and what does Enterpret do?
Enterpret uses AI to analyze customer feedback from various sources, providing actionable insights for product teams. It helps identify trends, prioritize improvements, and measure the impact of product decisions. Enterpret is trusted by leading companies like Notion and Canva to build better products based on customer experiences.
How does Enterpret integrate with other tools?
Enterpret integrates with various platforms to consolidate feedback into a centralized repository. It connects with tools you're already using, streamlining your workflow and enhancing product development. This simplifies data analysis and improves the identification of actionable insights.
What the main competitors of Enterpret?
Alternatives to Enterpret include Olvy, Zeda.io, and Verint Voice of the Customer. These competitors offer similar features like centralized feedback repositories, AI-powered analysis, and reporting tools. Consider these options if you are looking for different approaches to customer feedback analysis.
Is Enterpret legit?
Yes, Enterpret is a legitimate software product used by companies like Notion and Canva. It helps product teams centralize, analyze, and understand customer feedback from various sources using AI. While setup can be challenging, many users praise its user-friendly interface and insightful dashboards.
How much does Enterpret cost?
I couldn't find pricing information for Enterpret. Contact Enterpret directly for product pricing details and to determine if it's worth the investment for your needs.
Is Enterpret customer service good?
Enterpret's customer service is highly regarded by users, who describe the team as "responsive," "proactive," "impeccable," and "committed." They are praised for quickly addressing questions, resolving issues, and actively incorporating user feedback into product improvements.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.