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Employment Hero description
Employment Hero is a cloud-based software platform designed for small to medium-sized businesses. It brings together various HR functions like hiring, onboarding, payroll, benefits, performance management, and employee engagement into a single platform. This simplifies HR processes, reduces paperwork, and helps ensure legal compliance. Its features aim to streamline tasks, improve efficiency, and provide a better experience for both employees and HR teams.
Who is Employment Hero best for
Employment Hero offers a comprehensive HR platform for SMBs to manage core HR functions. Users love its ease of use and streamlined processes for onboarding, payroll, and performance management. However, some find the software difficult to customize and report on. Ideal for SMBs seeking an all-in-one HR solution but not full customization.
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Best for small to medium-sized businesses (SMBs).
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Suitable for most industries, including Healthcare, Finance, Retail, and Technology.
Employment Hero features
| Supported Employment Hero supports leave requests, tracking balances, and holiday records. |
| Supported Employment Hero streamlines onboarding, manages paperwork, and tracks progress. |
| Supported Employment Hero simplifies hiring, from job posting to candidate selection. |
| Supported Employment Hero handles payroll, tax calculations, and payments. |
| Supported Employment Hero offers performance management and learning and development tools. |
| Supported Employment Hero offers tools to align goals, track performance, and boost talent engagement. |
| Supported Employment Hero supports rewards and recognition with Hero Points. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Employment Hero reviews
We've summarised 312 Employment Hero reviews (Employment Hero GetApp reviews, Employment Hero Software Advice reviews, Employment Hero Capterra reviews and Employment Hero G2 reviews) and summarised the main points below.
- Ease of use for both HR and employees.
- Simplifies HR processes and reduces paperwork.
- Streamlined onboarding process.
- User-friendly interface.
- Comprehensive HR tools.
- Innovative AI features (e.g., job ad and performance review writing assistance).
- Good customer service (for Platinum users).
- Excellent reporting features.
- Centralized platform for HR information.
- Keeps information in one place.
- Cost and staff compliance management.
- Constantly updated with new features.
- Good award interpretation and compliance prompts.
- Time-saving automation of HR tasks.
- Mobile app access for employees.
- Employee self-service portal.
- Real-time visibility over staff information.
- Comprehensive resource hub.
- Automated reminders for certifications and licenses.
- Hero Dollars and employee recognition features.
- Paperless HR processes.
- Good support and training resources (videos, webinars).
- Cost-effective for HR management.
- Strong focus on employee engagement.
- Flexibility in features and adaptability to organizational needs.
- Difficult to customize templates.
- Limited independent contractor functionality.
- Inflexible performance reviews.
- Limited customization for key features.
- Hit-and-miss support function.
- Payroll system slows down during peak hours.
- Slow support response times, especially for urgent issues.
- Limited admin functionality on the mobile app.
- Certifications do not link with qualifications on KeyPay.
- Two separate platforms (HR and Payroll) require separate logins.
- Lack of full customization ability for templates.
- Some features are hard to find or not intuitive.
- Integrations with other systems, like Xero, can be problematic.
- Software glitches and bugs.
- Inaccurate data and syncing issues between platforms.
- Limited reporting capabilities and inflexible reporting features.
- Steep learning curve, especially for advanced features.
- Overwhelming number of features and settings.
- Lengthy setup and implementation process.
- False "free" claims regarding limited trial and one-year contract.
- Overpriced compared to similar products.
- Lack of phone support unless on the Platinum plan.
- No trial period and difficult to cancel contract.
Employment Hero pricing
The commentary is based on 26 reviews from Employment Hero Capterra reviews, Employment Hero G2 reviews and Employment Hero GetApp reviews.
User reviews on Employment Hero's pricing are mixed. Some find it cost-effective and a good value, appreciating the automated features and time savings. Others find it overpriced, especially given certain functionalities require additional purchases, and express frustration with a perceived lack of transparency in the sales process. Some users mention cost savings on HR and improved efficiency.
Users sentiment
See the Employment Hero pricing page.
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Employment Hero has a free trial.
Lite
Automate payroll and streamline HR processes with the full people tech stack, in one employment platform. Includes: Applicant Tracking System, Roster Management, Time Off Management, Onboarding and Offboarding, Payroll.
Plus
Elevate your HR operations with a comprehensive solution. Conduct effective performance reviews, manage expenses efficiently, and generate custom reports for better insights and decision-making. Everything in Lite, and: Performance Management, Expenses Management, Learning Management System, Custom Reporting.
Unlimited
Optimise all your HR, payroll, hiring, and employee engagement processes in combination with expert support and extended learning management. Includes everything in Plus and: Telephone Support, Single Sign-On, Learning Bundle, HR Advisory, Representation in Claims, Employee Assistance Program (EAP).
Employment Hero alternatives
RiseBetter fit for large enterprises. More focused on payroll features. Lower rated Employment Hero competitor. Has less momentum.Read more
RipplingBetter for larger businesses and those with global operations. It has more momentum and offers IT and finance features. It is a good Employment Hero competitor and alternative.Read more
PaycorBetter fit for mid-size to large companies. Rated higher on G2 and Capterra. Paycor users dislike customer support and limited customization.Read more
Paychex FlexBetter for larger enterprises. Offers 24/7 support. More payroll-focused. Paychex Flex is a strong Employment Hero competitor and alternative.Read more
Zenepal HRMore suitable for smaller businesses focused on core HR functions. Fewer features compared to Employment Hero, lacking benefits administration, applicant tracking, leave management, and robust payroll capabilities. Limited user reviews make it harder to gauge user satisfaction compared to the Employment Hero alternative.Read more
Employment Hero FAQ
What is Employment Hero and what does Employment Hero do?
Employment Hero is a cloud-based HR platform for small to medium-sized businesses. It streamlines HR processes, from hiring and onboarding to payroll, benefits, and performance management. It aims to reduce paperwork, ensure compliance, and improve the employee experience.
How does Employment Hero integrate with other tools?
Employment Hero integrates with various payroll, accounting, and time-tracking software, including Xero, MYOB, Quickbooks, and Deputy. It also offers API access for custom integrations. However, users have reported issues with some integrations.
What the main competitors of Employment Hero?
Top alternatives to Employment Hero include Rippling, BambooHR, Paylocity, and Rise. These competitors offer similar features like payroll, HR management, and employee onboarding, catering to small and medium-sized businesses.
Is Employment Hero legit?
Yes, Employment Hero is a legitimate HR software platform. It's known for its user-friendly interface and comprehensive HR tools, simplifying tasks like onboarding and payroll. However, some users mention difficulties with customizing templates and occasional slow support responses.
How much does Employment Hero cost?
Employment Hero pricing starts at $19/month for the Lite plan. The Plus plan is $29/month, and the Unlimited plan is $49/month. Several paid add-ons like Learning Bundle and HR Advisory enhance the core offerings. A free trial is available.
Is Employment Hero customer service good?
Customer reviews on Employment Hero's support are mixed. While some users praise the helpful and professional support team, others have found the support function inconsistent, slow to respond, and difficult to contact directly. Platinum users seem to have more positive experiences.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.